topic Re: organising a return in Selling

organising a return

davidc4430 — Thu, 03 Dec 2020 22:15:40 GMT

a buyer wants to return an item

it was a simple transaction, postage was $8.95 with tracking

whats the procedure?

funny, he was a 0 feedback customer too

claims damaged in transit

unlikely IMO

Re: organising a return

davidc4430 — Thu, 03 Dec 2020 22:20:21 GMT

i have asked for a photo of the damage

Re: organising a return

eol-products — Thu, 03 Dec 2020 22:48:42 GMT

I would start with a photo and a message that a claim with Aust Post is needed for the damage to claim insurance.

Re: organising a return

davidc4430 — Thu, 03 Dec 2020 23:16:20 GMT

this has all the signs of a fake claim

person created their account the same day they purchased my item

have placed a claim with no evidence of the claimed damage

its a $30 item + postage so i'm thinking they thought making the claim id just refund without questioning it

but why choose 'reason - doesnt fit' its an ooshie box, if your buying it you know what it for.

then claim its damaged?

his words "Had a lot of damage may be in postage or not because it didn’t have bubble wrap or etc"

it was very well packed, cardboard top n bottom then brown paper cover (plus marked fragile handle with care) even though its wasnt fragile at all

Re: organising a return

digital*ghost — Thu, 03 Dec 2020 23:55:24 GMT

If they've chosen "doesn't fit" as the reason for the return, then it should be classified as a change of mind return. If it was not automatically accepted by eBay, I'm assuming you don't have returns accepted on your items. If that is the case, you should have an option to decline the request for a return.

I would personally consider doing that in the face of no evidence of damage - the alternative is to accept the return, in which case as a COM request, the buyer will be repsonsible for return post and only eligible for a refund of item price.

(If it's an actual INAD claim, then disregard the above, of course).

Re: organising a return

davidc4430 — Sun, 06 Dec 2020 22:34:48 GMT

my buyer has not replied to my request for a photo of the damaged item

i contacted ebay customer service and was advised not to refund

so i have cancelled the request