topic issue refund in Selling

issue refund

karen_xdublin — Mon, 14 Dec 2020 02:07:44 GMT

HO Do I issue a refund to a buyer. Now that PayPal is not handeling payments I cant find where to refund my buyer. Its not much but they paid $3 to much postage and I would like to refund that amount but cant find the option. The buyer has not requested the refund so I have no link to follow. Does anybody know how to do this please?

Re: issue refund

wide-world-of-stamps — Mon, 14 Dec 2020 03:22:25 GMT

Yes, we do it regularly.

Using seller hub, click on the arrow to the left of the purchase.

Choose "send refund".

You then select the reason for the refund - in this case "postage discount", type a note to the buyer if you want explaining the reason, and type in the amount of the refund.

Hope this helps.

Re: issue refund

karen_xdublin — Mon, 14 Dec 2020 04:47:47 GMT

My drop down menu does not have that option. I must be missing something

Re: issue refund

davewil1964 — Mon, 14 Dec 2020 05:55:58 GMT

Are subscribed to Selling Manager Pro? Free for storeholders.

Re: issue refund

curraone — Mon, 14 Dec 2020 15:13:11 GMT

Seller Hub > all orders

Re: issue refund

justkidzbiz — Mon, 14 Dec 2020 15:29:57 GMT

Use the buyer's email and refund through PayPal if you can't do it through eBay

Re: issue refund

curraone — Mon, 14 Dec 2020 16:29:58 GMT

for those on management payments, that is no longer possible, as you only have the ebay generated email address.