topic Re: Should there be a no return clause in Selling

Should there be a no return clause

cram_kevi — Wed, 23 Dec 2020 03:04:32 GMT

Re: Should there be a no return clause

cram_kevi — Wed, 23 Dec 2020 03:06:51 GMT

Dodgy sellers

Re: Should there be a no return clause

sandypebbles — Wed, 23 Dec 2020 03:09:39 GMT

It is up to buyers to read listing before buying

Sellers should not be forced to accept change of mind returns when a buyer chooses not to do so

Nor does it make a seller dodgey because a buyer cba to read what is clearly mentioned

Just as many dodgey buyers

Re: Should there be a no return clause

digital*ghost — Wed, 23 Dec 2020 03:17:27 GMT

@cram_kevi wrote:
NO

The issue with this is that you're basically saying sellers shouldn't have the right to determine their own policies because it's inconvenient for you.

There are consumer laws in place that are designed to protect both parties to a transaction - they protect you as the buyer against unfair practices by a seller, and they are also there to protect sellers from unfair actions from buyers. And to note, "unfair" does not mean "I don't like it", and it doesn't mean "it's not fair that I can't do what I want".

If you don't want sellers to have the legal right to refuse returns for change of mind reasons, then you would need to get enough support to lobby for a change in the law.

Why not just onsell the clubs?

Re: Should there be a no return clause

cram_kevi — Wed, 23 Dec 2020 05:20:33 GMT

Tried to on sale at a reduced price no luck.I emailed seller and he said try and sell if not get bavk to me in 2 weeks.Which I did but ignored.
Thanks for listening

Re: Should there be a no return clause

countessalmirena — Wed, 23 Dec 2020 05:44:29 GMT

@cram_kevi,

There does seem to be a particular type of shopper culture which anticipates being able to return an item after purchasing it, based on such things as:

when I got it home, I tried it on and didn't like the look
I didn't try it on before buying and now I realise that it doesn't fit
I can now see that it doesn't match the colour I wanted
I didn't like the movie
The story stank and I hated the ending
I found it cheaper somewhere else and now I'm kicking myself
I'm not going on that trip anymore so I don't need this now
I didn't realise that it was dryclean only
I can't handle this; it works differently than I expected

But those are change-of-mind reasons (aka buyer's remorse). They are not reasons covered by Australian Consumer Law.

A quick excerpt below is a direct quotation from one of the ACCC's explanatory pages:

❝Exceptions to guarantees

Consumer guarantees do not apply if you:

got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
misused a product in any way that caused the problem
knew of or were made aware of the faults before you bought the product
asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.❞

Consumer guarantees. Australian Competition and Consumer Commission. (2011). Retrieved 23 December 2020, from https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees.

Re: Should there be a no return clause

davewil1964 — Wed, 23 Dec 2020 06:10:06 GMT

Not to mention that ACL doesn't apply to secondhand goods purchased from a private seller.

The seller is definitely not a business under that ID, so there is no recourse to ACL, or COM returns, as the seller is smart enough not to provide them.

cram, or kevi, the best analogy is buying something at a garage sale and then deciding, after you got home, that what you bought wasn't actually what you got.

Caveat emptor.

I note that you haven't deigned to tell us why you wanted to return the clubs. As I noted in your other thread, I suspect it's because you didn't notice that they were for lefties. If I'm wrong, please enlighten me.

Re: Should there be a no return clause

gutterpunkz05 — Wed, 23 Dec 2020 06:57:41 GMT

@cram_kevi wrote:
NO

Nothing dodgy about it, I got sick and tired of accepting returns for people buying size 46 in belts, then going sorry its too big, I need a size 34 etc. A right pain ITA, let alone lost postage costs etc, when item is sold with free shipping.

So quite frankly buyers should read and comprehend a listing before buying.

Re: Should there be a no return clause

cram_kevi — Wed, 30 Dec 2020 07:26:06 GMT

Is this a seller's site sounds like it dodgy ebay seller's

Re: Should there be a no return clause

padi*0409 — Wed, 30 Dec 2020 07:34:20 GMT

@cram_kevi wrote:

Is this a seller's site sounds like it dodgy ebay seller's

You still haven't told us whether you bought LH clubs without reading the information in the listing, expecting them to be RH clubs.

Re: Should there be a no return clause

sandypebbles — Wed, 30 Dec 2020 07:40:14 GMT

Name calling because you do not like being told you need to read the listing before buying

Only dodgy thing about that is the buyer

Good luck posting those for $18.50

You make no more mention of the clubs being left handed than the seller you accused of being dodgy

You use a screenshot of your purchase as the one and only photo

You also state no returns accepted

How are you not being what you accuse others of?

Re: Should there be a no return clause

davewil1964 — Wed, 30 Dec 2020 07:52:26 GMT

@cram_kevi wrote:
Is this a seller's site sounds like it dodgy ebay seller's

You posted on the 'selling' board. It is hardly surprising that you have been given sellers' perspectives. If you can't handle the truth...

And you still haven't answered the question about why you wanted to return the clubs.

FYI, I have over 4000 transactions on eBay, and only ever had 2 people want returns. Because, you guessed it, they didn't read the description.

Re: Should there be a no return clause

springyzone — Wed, 30 Dec 2020 20:53:26 GMT

@cram_kevi wrote:
Is this a seller's site sounds like it dodgy ebay seller's

It's the 'selling' board but not all the people on it are ebay sellers. I used to sell in the past but I am a buyer now, I just like to browse the forums and there are others like me on here.

Even as a buyer, I find it perfectly reasonable that some sellers do not allow returns. They don't all do so in normal shops either.

Of course, if an item is faulty, that is entirely a different thing.

But change of mind returns aren't allowed in a lot of shops. I think we've all become used to some stores allowing it, but in reality, every store has its own policies in relation to change of mind.

Your question about no returns clauses reminds me of a publishing site I use a lot for cards and other things. It has a no return clause too and clearly states to double check spelling etc before ordering as they are not responsible for buyer errors. I think that is perfectly reasonable.

If you buy on ebay, especially if you're buying something second hand, you really have to read the descriptions carefully because you're not seeing the items in person before you buy. The only way you can tell what you are getting is in description and photos. If they were accurate and you just missed some of the information as you skipped over it, then that is your responsibility, it is buyer error, not seller error.