topic Re: Buyer selected pick up when they need postage! in Selling

Buyer selected pick up when they need postage!

funkyflamingo* — Mon, 04 Jan 2021 03:37:05 GMT

A buyer in another state selected "pick up" when they need postage.

How do I send them an invoice for postage costs, when emails are now blocked through ebay to send them an invoice through paypal?

Re: Buyer selected pick up when they need postage!

kopenhagen5 — Mon, 04 Jan 2021 05:29:54 GMT

You should still be able to send a revised invoice in eBay which will reset checkout for the buyer.

Re: Buyer selected pick up when they need postage!

funkyflamingo* — Mon, 04 Jan 2021 08:36:38 GMT

Hi Kopen,

Thanks for your response, but I forgot to mention that they have already paid for the item, and I have have searched in the drop down box in "Manage orders", and there is no selection to amend the invoice once paid to include postage.

Re: Buyer selected pick up when they need postage!

davewil1964 — Mon, 04 Jan 2021 08:39:48 GMT

If you select 'reply' to the Paypal notification, that will give the buyer's actual email address. Then send them an invoice through Paypal for the postage.

Re: Buyer selected pick up when they need postage!

kopenhagen5 — Mon, 04 Jan 2021 08:52:35 GMT

Then you are correct. Once paid another invoice cannot be sent.

Do as dave suggests to send a payment request in PayPal for postage.

Re: Buyer selected pick up when they need postage!

funkyflamingo* — Mon, 04 Jan 2021 09:08:27 GMT

Thanks Dave, good tip to know, but unfortunately I didn't receive a paypal notification, all I received in my email from ebay saying item is sold and has been paid for.

I have searched high and low in my inbox, deleted, junk box and didn't receive any notification from paypal about payment. I'm not sure if ebay blocks paypal payments "notifications" through ebay or I need to change the way my paypal is set up. I get notification when I sell on other platforms, and when I purchase an item on ebay and send payment through paypal.

Re: Buyer selected pick up when they need postage!

davewil1964 — Mon, 04 Jan 2021 09:19:52 GMT

If you're on Managed Payments, I suspect there won't be a Paypal notification. Otherwise, the Paypal transaction should give you an email address.

Re: Buyer selected pick up when they need postage!

digital*ghost — Mon, 04 Jan 2021 10:03:18 GMT

Select the order, then select "print address labels or invoice", then select "All" from the list of options on the next page. This should open up a 2-page invoice document ready for printing - close the print window and scroll to the second page.

Some handy info will be there. 😉

Re: Buyer selected pick up when they need postage!

djavusydney — Mon, 04 Jan 2021 10:09:18 GMT

Let your buyer knows that postage wasn't paid. Thus you need to refund and buyer can repurchase.

Re: Buyer selected pick up when they need postage!

davewil1964 — Mon, 04 Jan 2021 10:21:14 GMT

Bad idea. Paypal fees, at a minimum, are non-refundable, so an instant hit to the bottom line.

Re: Buyer selected pick up when they need postage!

*tippy*toes* — Mon, 04 Jan 2021 13:07:35 GMT

I wouldn't mind betting that the buyer did it on purpose, hoping to avoid a postage cost.

If I hit reply to a PayPal notification, I don't see the buyers email address, as Dave suggested. For me to see it, I need to right click on the buyers name, and then hit add to contacts. That then shows the email address. Of course I don't save it!

If you didn't get a notification, go into PayPal to the transaction, and select to refund. You used to be able to see the address where the money was being refunded to. If that is still the case, then send an invoice that way.

Re: Buyer selected pick up when they need postage!

paper-jack — Mon, 04 Jan 2021 13:47:54 GMT

Similar happened to me but the Paypal invoice sent for postage didn't work (buyer claimed Paypal wouldn't let her pay when she tried), so I sent buyer my BSB and A/c number and she deposited postage.

Re: Buyer selected pick up when they need postage!

funkyflamingo* — Mon, 04 Jan 2021 22:00:49 GMT

Thanks Digital!

Brilliant info there! You learn something new every day!

Re: Buyer selected pick up when they need postage!

ohmygodineedanick — Tue, 22 Nov 2022 23:55:52 GMT

Something has possibly now changed as these options no longer exist. Where print labels drop down is, there is an option to select "more" which opens up choices such as print packing list, print pick list, print order details. There is no option to issue invoice/adjust invoice. If anyone out there finds another way I welcome the insight 🙂

Re: Buyer selected pick up when they need postage!

ohmygodineedanick — Wed, 23 Nov 2022 01:11:33 GMT

UPDATE*** I contacted Ebay Customer service and my options are to either cancel the sale and ask buyer to correct their mistake OR buy postage outside of the Ebay platform. This would mean sorting out your own means of payment.

I was informed that invoices cannot be amended or regenerated etc. I hope this helps anyone else in the same position 🙂