topic Re: Sendle.com - using them for the first time in Selling

Sendle.com - using them for the first time

dave4110 — Wed, 09 Sep 2015 10:30:34 GMT

Hi everyone, any other sellers out there using Sendle on a regular basis? I just used them for the first time to send a large-ish item (about 1.8kg) and their cost is lower than Aus Post, and it's door-to-door Toll courier. Pick up by Toll is scheduled for tomorrow, hopefully all will go well.

Re: Sendle.com - using them for the first time

joethenuts — Wed, 09 Sep 2015 10:37:46 GMT

i have signed up with them but have not used them yet i hope it goes well for you.

Re: Sendle.com - using them for the first time

transport-posters — Wed, 09 Sep 2015 11:01:32 GMT

Good luck mate, hope it is a success story. I couldn't use them as Australia Post still comes in cheaper for sending 100g poster tubes.

Re: Sendle.com - using them for the first time

dave4110 — Fri, 11 Sep 2015 10:27:39 GMT

Toll picked up the package as per the booked pickup day. Need to use the Toll website to see the tracking details, the Sendle site doesn't bring in that info. Looks good so far. Nice thing is the delivery cost includes signature-on-delivery.

Re: Sendle.com - using them for the first time

joethenuts — Fri, 11 Sep 2015 10:39:57 GMT

lets hope they deliver in good time ,

Re: Sendle.com - using them for the first time

joethenuts — Fri, 11 Sep 2015 10:41:49 GMT

lets hope they deliver in good time , i cant see why all delivered should not be signed for , you would have less hassel about non deliveries

Re: Sendle.com - using them for the first time

lyndal1838 — Fri, 11 Sep 2015 14:12:11 GMT

All courier deliveries are signed for unless the sender gives any other written instructions to the contrary.

If the driver cannot deliver they can leave a card which the receiver can sign to allow delivery to a safe drop spot without a signature.....the signed card is the driver's authority to leave without a signature.

Re: Sendle.com - using them for the first time

dave4110 — Mon, 14 Sep 2015 07:48:51 GMT

Good news is the package was delivered one day earlier than their estimate, took 4 days, courier picked up on Thursday, and it was delivered today, from Vic to NSW.

Sendle site however doesn't show any tracking info, I had to go to Toll's website to see the tracking details. In fact Sendle doesn't record the tracking number for the delivery at all for some reason, I had to copy the tracking number from the Toll postage label and paste into eBay. On the Sendle site you can't see any of the postage details after your package was picked up by the courier (the link to print the PDF of the postage label disappears), so unless you kept the PDF on your computer or the tracking number somewhere like in eBay, I can't see anywhere to get that info back.

Anyway good experience with Sendle so far, and certainly cheaper than Aus Post for large items.

Re: Sendle.com - using them for the first time

joethenuts — Mon, 14 Sep 2015 07:51:59 GMT

good news

Re: Sendle.com - using them for the first time

lyndal1838 — Mon, 14 Sep 2015 09:25:50 GMT

Sendle is just a business that is large enough to have an account with Toll who will not deal with one off packages from private people. They are only interested in large commercial accounts.

My worry would be that it is one more person handling your parcel....one more chance of something going wrong. At least they are using a courier company with a good reputation, insstead of the likes of Fastway.

Re: Sendle.com - using them for the first time

dave4110 — Tue, 15 Sep 2015 01:37:49 GMT

I read that Sendle uses Fastway as well, but you don't get to choose which courier delivers your parcel in Sendle. From the horror stories I've read about Fastway it's a good thing my parcel was delivered by Toll.

Re: Sendle.com - using them for the first time

brightmored — Fri, 12 Feb 2016 01:57:12 GMT

I got a quote to post a parcel of stuff I'd sold via AP and then tried sendle and sendle was 1/7 of the price plus they pick up the parcel!

Re: Sendle.com - using them for the first time

*tippy*toes* — Fri, 12 Feb 2016 08:35:06 GMT

@brightmored wrote:
I got a quote to post a parcel of stuff I'd sold via AP and then tried sendle and sendle was 1/7 of the price plus they pick up the parcel!

So you've said, on 5 different threads, most of them being old threads. We get the message. Obviously you have a financial interest in the company or you wouldn't be spamming every thread with the same identical response.

Re: Sendle.com - using them for the first time

dylan11235813 — Fri, 12 Feb 2016 15:28:11 GMT

@*tippy*toes* wrote:
@brightmored wrote:
I got a quote to post a parcel of stuff I'd sold via AP and then tried sendle and sendle was 1/7 of the price plus they pick up the parcel!
So you've said, on 5 different threads, most of them being old threads. We get the message. Obviously you have a financial interest in the company or you wouldn't be spamming every thread with the same identical response.

Sendle....:)

Re: Sendle.com - using them for the first time

grace070315 — Tue, 12 Jul 2016 23:51:02 GMT

Please even careful with Sendle. They are a joke. Everything is fine until they stuff up! They lost my ebay parcel $70 worth and now they are refusing to reimburse the cost of the parcel they lost. So basically they are not taking responsibility for losing a parcel they collected by hand from my house and was on their tracking system. I have a buyer demanding reimbursement and I refuse to be out of pocket for their mistake. Not sure what to do but warning people to be careful and think twice. I would never use Sendle again and I would not recommend them. They also don't provide a phone number so all you can o is email them and you get half hearted fake cheerful responses that do not address your problem.

Re: Sendle.com - using them for the first time

matth_jerom — Mon, 05 Dec 2016 05:23:46 GMT

I used to think they were good but complete reversal now.
They said my parcels should have been picked up on time and they have taken the money from my account.
They refuse to contact me and offer no telephone service. The packages are time sensitive and must be delivered by Friday. They should have been collected last Friday!
I expect they will try to prevent publication of this but I shall put it on all social media I can find.
I may have to send by express courier and either take them to Trading Standards or Qcat for reimbursement but will let you all know how I get on.
Jerome

Re: Sendle.com - using them for the first time

6508.froggy — Mon, 05 Dec 2016 09:22:18 GMT

Could not agree more - I was using them for upto 10 parcels aweek with no problems, HOWEVER the last couple of times the parcels were not collected and after 3 days I cancelled the pick up and had a stern phone call to Sendle. There service has become very unreliable.

I then got an email to participate in a pilot of them connecting with ebay. That could be interesting as there service would need to improve. Just have to wait and see.

Re: Sendle.com - using them for the first time

lyndal1838 — Mon, 05 Dec 2016 10:38:07 GMT

I believe Sendle uses Fastway which has aways had a reputation for being unreliable.

Any new company is going to put it's best foot forward when they are starting up....it is the service that you receive later that is important.

Re: Sendle.com - using them for the first time

samjess54 — Mon, 05 Dec 2016 11:54:22 GMT

I have absolutely no knowledge of Sendle BUT got very excited when saw this thread as joethenuts was the first responder.......I have missed joe's postings............imagine my disappointment when I discovered that it was an old thread and that joe wasn't back!

Re: Sendle.com - using them for the first time

nett_sales — Thu, 20 Jul 2017 00:12:14 GMT

Sendle ?

The most pathetic joke of a company i ever encountered in 21 years of business.

I booked a parcel for pickup . 5 days later it was still here waiting for pickup.

i emailed them and over 4 days the 4 email exchanges that followed they still couldnt organise a pickup.

They even emailed me again TO CONFIRM THAT SOMEONE WOULD BE AT THE DESTINATION ADDRESS FOR PICKUP !!!

Yes , they think they are going to pick up my parcel at the destination !!!!!!

i cancelled it and went with aussie post who delivered it the next day.

pathetic . offensive . garbage company !