topic Re: Fraudulent charges... in Selling

Fraudulent charges...

stampsplease — Wed, 06 Jan 2021 01:33:36 GMT

When relisting you click the items, then the screem gives you the details and a price estimate. In this case nil. Then you say ok. It then calculates your charges and tells you to commit to the relisting It still has the cost of Nil on the second screen. Once you commit it then charges you if you go over the free listing quota!!! It has three twice given you a invoice amount of nil and changed it when you commit. Thats fraudulent. I have photoes and even a video. ebay just say its my fault and will not refund the overcharged amount. Has it happened to anyone else.

Thinking about goint to fair trading, its cost me $40 so far and I assume there are 100's or 1000's of cases. The basis for a class action if the amount can be estimated....

Re: Fraudulent charges...

lyndal1838 — Wed, 06 Jan 2021 02:21:41 GMT

You have 58 listings at present.....way over the 40 free listings allowed for non store holders.

Re: Fraudulent charges...

gutterpunkz05 — Wed, 06 Jan 2021 04:15:33 GMT

Your answer is in your screenshot. Disclaimer estimate only, you are way over your 40 free listings, so of course you are going to pay listing fees. Have fun with Fair Trading and your class action.

Re: Fraudulent charges...

citthings — Wed, 06 Jan 2021 04:41:11 GMT

Thats 40 this month and 13 from last month. The point is that on two screens ebay have advised there is no cost hence I should be able to accept their two estimates are accurate. Theirs is an offer and as a multinational it should be correct. My point is that under contract law it is an invertation to treat and needs to be accurate. Once I accept it i can not go back and change my decision based on their mistake. I am accepting the offer...

I can't do it in my business nor can any reputable business. ebay needs to fix it... I think this is a fair point. To make their estimates accurate, all they need to do is to add the current months listings to the free listings remaining. Not hard for a multinational internet based business. If they give an estimate it needs to be accurate, or it needs to be removed.

Its proper place for the displue is vcat. The case would cost less than $200 to fund and I am sure the judge would take notice, I have several examples and I am sure social media would find lits more... I have brought it to ebays attention on several occasions and they have failed to fix it. I know someone who has already received a credit back for ebays mistake. So they have at lease accepted it nas been a mistake in the past.

I like to have fun. Thanks for the idea.

Re: Fraudulent charges...

davewil1964 — Wed, 06 Jan 2021 05:36:45 GMT

Put them in your store account then.

1500 listings, at least, of which you have used 1490. 10 left.

Very few get more than 40 non-store freebies per month. Unless there are promos, which haven't happened since November.

Re: Fraudulent charges...

davewil1964 — Wed, 06 Jan 2021 05:38:01 GMT

@citthings wrote:
Thats 40 this month and 13 from last month. The point is that on two screens ebay have advised there is no cost hence I should be able to accept their two estimates are accurate. Theirs is an offer and as a multinational it should be correct. My point is that under contract law it is an invertation to treat and needs to be accurate. Once I accept it i can not go back and change my decision based on their mistake. I am accepting the offer...

I can't do it in my business nor can any reputable business. ebay needs to fix it... I think this is a fair point. To make their estimates accurate, all they need to do is to add the current months listings to the free listings remaining. Not hard for a multinational internet based business. If they give an estimate it needs to be accurate, or it needs to be removed.

Its proper place for the displue is vcat. The case would cost less than $200 to fund and I am sure the judge would take notice, I have several examples and I am sure social media would find lits more... I have brought it to ebays attention on several occasions and they have failed to fix it. I know someone who has already received a credit back for ebays mistake. So they have at lease accepted it nas been a mistake in the past.

I like to have fun. Thanks for the idea.

No, it's NSW, as eBay Australia operates under NSW law. So you'd have to go to Sydney. Not recommended atm.

Re: Fraudulent charges...

padi*0409 — Wed, 06 Jan 2021 05:38:58 GMT

@citthings wrote:

Its proper place for the displue is vcat. The case would cost less than $200 to fund and I am sure the judge would take notice,

They would take one look at the disclaimer and side with eBay. It shouldn't be hard for you to keep track of how many live listings you've got, with only 40 max before listing fees come into effect.

Re: Fraudulent charges...

lyndal1838 — Wed, 06 Jan 2021 08:26:39 GMT

@citthings wrote:
Thats 40 this month and 13 from last month. The point is that on two screens ebay have advised there is no cost hence I should be able to accept their two estimates are accurate.

You can hardly blame ebay....the free listings are a total of 40 listings. You should have been able to list 27 new listings for free and then you needed to pay for the rest.
Until you hit the button to list ebay would not know how many listings were still active from last month.....you could have ended any number of last month's listings before adding the new ones.

Re: Fraudulent charges...

gutterpunkz05 — Wed, 06 Jan 2021 10:00:03 GMT

@citthings wrote:
Thats 40 this month and 13 from last month. The point is that on two screens ebay have advised there is no cost hence I should be able to accept their two estimates are accurate. Theirs is an offer and as a multinational it should be correct. My point is that under contract law it is an invertation to treat and needs to be accurate. Once I accept it i can not go back and change my decision based on their mistake. I am accepting the offer...

I can't do it in my business nor can any reputable business. ebay needs to fix it... I think this is a fair point. To make their estimates accurate, all they need to do is to add the current months listings to the free listings remaining. Not hard for a multinational internet based business. If they give an estimate it needs to be accurate, or it needs to be removed.

Its proper place for the displue is vcat. The case would cost less than $200 to fund and I am sure the judge would take notice, I have several examples and I am sure social media would find lits more... I have brought it to ebays attention on several occasions and they have failed to fix it. I know someone who has already received a credit back for ebays mistake. So they have at lease accepted it nas been a mistake in the past.

I like to have fun. Thanks for the idea.

Sorry but ebay often make conciliatory payments to members, therefore negating the need to admit any wrongdoing or liability.

If you read the disclaimer, it also states that fees may vary due to special offers and time of listing. It would appear that at the time of listing, you no longer qualify for free listings, having exceeded your quota. However had you scheduled your listings to commence once you had additional free listings available, then in fact ebays estimate at the time was correct.

Re: Fraudulent charges...

*tippy*toes* — Wed, 06 Jan 2021 23:51:24 GMT

Squeeeeeeee!!!!! Mention of a class action against eBay!!!!! It's been several months since someone has threatened a class action, I was starting to think people had finally given up with that threat, given absolutely NO ONE has EVER pursued it. Prove me wrong, and do it. Then come back and let us know how it went.

You went over your listing limit freebies for the month. Your fault, not eBay's, you lose. When your buy it now items roll over in 19 days, that will be another 6 insertion fees you have to pay, so probably whould pay to keep an eye on that. Even without your BIN items, you have exceeded you limit by 12 items, so of course you are going to be charged for them.

Go and read the help pages before you commence your class action. Otherwise it will be you with egg on your face, not eBay.

Re: Fraudulent charges...

digital*ghost — Thu, 07 Jan 2021 01:33:48 GMT

I dunno about this one....

There's a bit of misinterpretation going on about the disclaimer in the screenshot - that's primarily there because special offers can be for retroactive discounts applied weeks after the full listing fees were charged. The bit about listing start times is odd to me, because scheduled listing times are to the second when you schedule at a future date, and that's decided at the listing set-up stage, so there is zero reason eBay can't calculate at the point of submission whether a listing is scheduled to start at a date and time where 0 insertion fees apply, however I suppose one might theoretically go through the motions to do bulk re-listings before the clock ticks over into a new month, but not submit until after - that would be the only scenario I can see where "start time" results in listing fees being an inaccurate estimate.

Also, this is a problem exclusive to the bulk relisting tool, as far as I know - set up a single listing using the normal submission process, the estimate is 100% accurate upon the basis of submitting the listing there and then. However I have used the bulk relist tool (and even the bulk revision option) when I knew for certain the listings and edits should be free, but the estimate showed a cost. Once they were submitted, no fees were applied (and you can be assured I didn't attempt to pay the fees they initially calculated upon submission Plus, if they actually had been, I would have disputed it because I knew what my free entitlements actually were).

Which brings me to the flip side of my pondering "hmmm..."

That is to say, you actually seem fully aware of what the free listing entitlements are, and how many of those you use each month - in a courtroom (if you indeed took it that far), a competent defense lawyer for eBay would likely be able to see that, and wonder if you were not submitting the listings knowing full well the 40 free had been used, particularly if you had done this one more than one occasion (you say it's happened twice in your OP, but then subsequently say you have "several examples"), plus the claim of it costing you $40 so far would suggest similar, when your screenshot shows a cost of $13.20 - i.e. doing it once completely unaware, maybe. Doing it multiple times, especially if over the course of a couple of listing cycles, one could plausibly suggest it was a deliberate attempt to get extra listings for free (and to be clear, I'm not saying that's what you did, just that it could be argued as possible, and while it wouldn't excuse eBay of wrongdoing if a court determined that was the case, it has the potential to undermine your case).

Disclaimer: Not a lawyer

Re: Fraudulent charges...

lyndal1838 — Thu, 07 Jan 2021 02:50:26 GMT

Digi, see post #4.....the OP specifies the listings were 13 from last month and 40 new ones.

Re: Fraudulent charges...

digital*ghost — Thu, 07 Jan 2021 03:00:29 GMT

@lyndal1838 wrote:
Digi, see post #4.....the OP specifies the listings were 13 from last month and 40 new ones.

Currently listed, but there have been auctions listed and ended as well (likely last month's listings) - my main point was that they had the exact figures of which listings were from last month and which ones were new, and seem aware than only 40 per month are free.