topic Re: Beware scam phone calls supposedly from eBay customer support in Selling

Beware scam phone calls supposedly from eBay customer support

downeyas — Tue, 24 Mar 2015 03:45:43 GMT

Hi everyone - I received a telephone call this morning supposedly from eBay customer support. They informed me that 1 of my orders from 3 March has been returned to eBay head Office Sydney.

I have just spent the past 2 hours going through all my sales from March and the end of February, in eBay & PayPal & my webste, but can fnd no order corresponding to what they told me was on the invoice - they couldn't give me the buyers ID and wouldn't give me the address either. They then asked me if I would give them my address so they could return the supposed items to me - I said no.

I have spoken with Customer Support on the phone and they have verified that the call was from them but it came from an agent in the 'back office' and was a courtesy call only - they said that there was no Payment Summary in with the order - not true because I send one with every order that I mail out - that they can't give me the buyers address because that is an invasion on the buyers privacy but that they can ask me for my address because I am a seller.

I was going to close all of my eBay listings and my store at the end of April anyway, but because of this, I have done that already.

Good luck to all that are staying wth eBay, may you have lots and lots of sales - Sandra - downeyas 🙂

Re: Beware scam phone calls supposedly from eBay customer support

kopenhagen5 — Tue, 24 Mar 2015 05:29:12 GMT

I am a little perplexed.

How can it be a "scam call supposedly from ebay cust sup." if ebay confirm it's from them?

(Pity to see such a good seller leaving)

Re: Beware scam phone calls supposedly from eBay customer support

cherry*135 — Tue, 24 Mar 2015 05:31:25 GMT

They informed me that 1 of my orders from 3 March has been returned to eBay head Office Sydney.

That sounds suss. If the buyers correct address is on the parcel, why wasn't it delivered to them?

Was your address on the parcel as sender?

If there was no return address, I doubt AP staff would be 'guessing' where it should end up and send it to an address not on the parcel.

If a parcel of yours got lost around March 3, wouldn't the buyer have contacted you by now about it?

What phone number did you use to call Customer Support? One from the eBay website or one these strange people gave you?

Re: Beware scam phone calls supposedly from eBay customer support

chrisco62 — Tue, 24 Mar 2015 05:38:21 GMT

read and reread makes no sense at all.

they have your phone number how?

ebay doesn't know your address?

returnned to ebayhead office, why/how/

wouldn't the address be on the package? oh so many questions.

Re: Beware scam phone calls supposedly from eBay customer support

colic2bullsgirlore — Tue, 24 Mar 2015 06:14:01 GMT

reading between the lines and I am probably totally wrong.

I think Sandra along the way twigged to a scam but only after she had spent plenty of valuable time looking for the

"sale' and then (maybe) rang back ebay on the number the "ebay support member' supplied (in the phonecall) ie

rang me back on this number "direct"

But when 'head office' answered but wasnt forthcoming with even a buyer user ID Sandra decided it was a scam and

refused to give her address.....

I think she is fed up and this elaborate new scam that half sucked in an experienced member was the last straw. So she

closed up a month early and will concentrate on her own website where she is more in control with one less worry

ie ebay scammers or scams that relate to an ebay account.

I wish you well Sandra and a zillion sales wherever you may be selling.

Re: Beware scam phone calls supposedly from eBay customer support

downeyas — Tue, 24 Mar 2015 06:21:29 GMT

Don't mean to perplex you kopes - had already typed the first 2 paragraphs before I rang customer support

This happening, has made me feel sick to my stomach, not sure why, but to me it was a total invasion to my own space - they already have my postal address etc, and all the questions they were asking me should have been knowledge to them already

Still have my website though lol - Sandra 🙂

Re: Beware scam phone calls supposedly from eBay customer support

downeyas — Tue, 24 Mar 2015 06:24:49 GMT

I got them to call me - and yes, you are right AP staff wouldn't be guessing anything and yes my address was on envelope. I asked myself about that am*3, that the buyer would have contacted me - it all has me totally bamboozled

Re: Beware scam phone calls supposedly from eBay customer support

downeyas — Tue, 24 Mar 2015 06:26:28 GMT

Yep, so many questions & no decent answer - they have everyone's phone number chrisco

Re: Beware scam phone calls supposedly from eBay customer support

downeyas — Tue, 24 Mar 2015 06:30:59 GMT

Thank you colic2 - the only thing that u said wrong was that I rang them back on their number - I got them to call me. Yes, I am fed up with it all - calls from customers that can access my details too easily, and the forthcoming abuse - defect system, fee's, postage rises and so on.

My website is slowly getting busier and a zillion sales would be wonderful lol - Sandra 🙂

Re: Beware scam phone calls supposedly from eBay customer support

chrisco62 — Tue, 24 Mar 2015 06:59:40 GMT

thanks colic starting to make sense, so they are gleaming information for maybe ID theft.

Re: Beware scam phone calls supposedly from eBay customer support

barbybo — Thu, 18 Jun 2020 02:35:33 GMT

I too just got a phone call thanking me for my Ebay order of $285 and advising it has been charged to my account.

Please press 1 to speak to Ebay Customer Service.

It was from Mobile 0467 211 639.

I hung up!

Will they never give up.

Annoying

Barb

Re: Beware scam phone calls supposedly from eBay customer support

tazzieterror — Thu, 18 Jun 2020 04:02:52 GMT

I wonder if it was the caller who rang the OP of this topic....five years ago!!

Re: Beware scam phone calls supposedly from eBay customer support

countessalmirena — Thu, 18 Jun 2020 10:04:05 GMT

You never know, tazzieterror... These scammers are tenacious. They might have been on hold for five years and have now realised that the callee was never going to come back to the phone...

Re: Beware scam phone calls supposedly from eBay customer support

south.coffee — Fri, 19 Jun 2020 06:40:39 GMT

I've been waiting 5 YEARS for a call back, maybe they rang the WRONG NUMBER !!

Re: Beware scam phone calls supposedly from eBay customer support

kristyanfros-0 — Thu, 08 Oct 2020 02:32:39 GMT

I got this same call, I called the number back and I got an answer machine, the person who actually owns the number called me back and was highly confused...
Scammers and hackers are getting really good at this stuff 😂😂

Re: Beware scam phone calls supposedly from eBay customer support

paper-jack — Thu, 08 Oct 2020 04:57:27 GMT

@kristyanfros-0 wrote:
I got this same call, I called the number back and I got an answer machine, the person who actually owns the number called me back and was highly confused...
Scammers and hackers are getting really good at this stuff 😂😂

And some scammers are getting desperate. A recent phone call to inform me there was a problem with my internet came at a time when I'd just sat down with a cup of coffee so I decided to play along. I soon got bored and told the caller there was no point going on with her ridiculous claims. Instead of hanging up she started arguing with me, even shouting that she was a real person (now that I agreed with) and there really was a problem with my internet (which I didn't agree with so I hung up).

But the best ever was the scammer who rang my sister back at 2am one morning, and in reply to her suggestion around 4pm that he F*** O**, he screamed down the line " you very rude F*****g lady" not sure if he stayed on the line long enough to hear her laughter.

Re: Beware scam phone calls supposedly from eBay customer support

Anonymous — Thu, 12 Nov 2020 04:15:40 GMT

I got a call today from 08 7200 4757

and how the scam goes Ebay support someone has purchased a gift card for 250.00 so this is a coutesy call to see if you authorized that. etc etc. they will also want you depending on you phone to download some software. It was at that point I made fun of them

I have called them back 25 times so far because I like to bug them

I have also called one time claiming to be from the ATO ( another scam ) and informed them they are being watched for tax fraud

LOL

such great fun... wish I had more time

Re: Beware scam phone calls supposedly from eBay customer support

the_charm_place — Fri, 15 Jan 2021 07:17:38 GMT

If there is no return address it is held at the " lost mail center":

Re: Beware scam phone calls supposedly from eBay customer support

davewil1964 — Fri, 15 Jan 2021 07:19:31 GMT

And this has to do with scam phone calls, how?

Re: Beware scam phone calls supposedly from eBay customer support

the_charm_place — Sat, 16 Jan 2021 02:35:16 GMT

Member
6:10 PM
Just got a phone call ebay customer service. Automated message saying, you have a just purchased a $200 ebay gift card and will be direct debited for this amount. If you did not make this transaction, please call.......... ( was an au area code of 02) but according to telstra it was likely international as they can use an Australian number. Just warning people as most just think dont click links.
I called the number I gad for ebay customer support. They said any call from ebay will also be a record in your ebay email.
So be wary !!!! Its not just links. Should have called back to see the purpose but assuming they would want to confirm bank details lol. Like you would forget buying an ebay gift card. What's odd os how do they know the owner of the number has an ebay account? I gad called customer support a few times in the just fortnight? Wondering if they can be hacking into call history ?