topic Re: buyer makes a claim in Selling

buyer makes a claim

davidc4430 — Wed, 20 Jan 2021 03:11:58 GMT

i have a buyer who has made a claim the item he recieved is different to what advertised

of course this is not true

he recieved the item last thursday and took a week to complain?

if i had recieved an expensive pur that was different when i opened the box id be complaining within minutes, not a week later

how should i procede?

Re: buyer makes a claim

davidc4430 — Wed, 20 Jan 2021 03:13:14 GMT

oh, its a paypal claim not an ebay claim

but fraud is fraud

Re: buyer makes a claim

lyndal1838 — Wed, 20 Jan 2021 04:07:07 GMT

Ebay claim or paypal claim.....the end result is the same.

If the buyer wins the dispute you will have to refund or risk a black mark on your account.

But first ask the buyer for photos showing how it is not as described. If he really is trying it on he may just change his mind about proceeding.

Re: buyer makes a claim

davidc4430 — Wed, 20 Jan 2021 04:22:58 GMT

rang paypal got the impression its a done deal regardless

how do i prove the item the guy got was what i posted?

only he knows hes a liar and a fraudster

oh i shoulda had bells ringing when he was begging me to send it fast as he needed it asap for his kids bithday

i feel a right charlie getting to the post office at opening time monday to be sure it got to him as quickly as possible

Re: buyer makes a claim

kopenhagen5 — Wed, 20 Jan 2021 05:20:46 GMT

His kid's birthday has probably just been and the kid doesn't like it.

As suggested, ask for photo's of how it is not as described.

Then ask for it to be returned for the refund if he is adament.

BTW, Prob not fraud, just a numpty buyer.

Re: buyer makes a claim

davidc4430 — Wed, 20 Jan 2021 05:29:46 GMT

ok, so i contacted the buyer

asked for photos of whatever the problem is, he hadnt even contacted me prior to opening a case and going to the next step

he has now contacted me saying the car (its a new slot car) is fine but he says the plastic cover is 'damaged'

wasnt when i posted it but sure it could have been damaged in transit even though it was very well packed in a new box with bubble wrap and peanuts for protection.

i have said to him, show pictures of the damage or send it back for a refund

now claimes he doesnt know how to send pictures and hes not home and hes a disability pentioner

it just gets harder to believe

Re: buyer makes a claim

davewil1964 — Wed, 20 Jan 2021 06:13:13 GMT

Sounds like he's trying for a five-finger discount.

Don't blink. If it's through Paypal, I bet London to a brick, he will have to pay postage for the return, as you have Paypal proof of postage. Unless he knows about the Paypal free returns. Hint: don't tell him.

IF you receive it back, still in the original condition, reassess from there. Londons and bricks again, the package has been opened. Likely he decided as a pensioner he is entitled to rip people off.

Not knowing their circumstances.

If he knows enough to trade on-line, he should have at least a working knowledge of photography. It's been around for more than 100 years.

Edit: If it was for his kid's birthday, surely the packaging is irrelevant. Unless the kid is an adult collector of 'new in original package' slot cars. Which is possible, but the onus is still on him, especially through Paypal, to return for a refund.

Re: buyer makes a claim

davidc4430 — Thu, 21 Jan 2021 02:33:00 GMT

ok, after a series of messages where i think this person realised i wasnt going to just hand his money back he relented and made an offer to accept a replacement cover, long was from full refund to another cover.

so i accepted on the condition he droped the PP claim

which he did

now i have posted off another cover

can he reopen a case or is that his one shot?

Re: buyer makes a claim

padi*0409 — Thu, 21 Jan 2021 02:49:31 GMT

David, once a paypal claim has been closed that's it, they can't reopen it and can't go back to an eBay claim.

Re: buyer makes a claim

lyndal1838 — Thu, 21 Jan 2021 03:28:57 GMT

The only option that might be available is a credit card chargeback if that is how he funded the payment.

Re: buyer makes a claim

davidc4430 — Thu, 21 Jan 2021 08:02:48 GMT

fingers crossed he will now go away

hes on my 'special' buyers list

what irks me after id said id post him a new cover he acted like we were now best friends, asking if i had certain other cars

and if i could 'get' him a car he wanted!

like i would tempt fate again