topic Re: Highest bidder won't pay in Selling

Highest bidder won't pay

snap_jackie_pop — Fri, 09 Nov 2012 09:40:19 GMT

I listed a used dvd for auction and in the description described it very accurately as used and that payment must be made within 3 days. The dvd sold last Friday (2nd Nov). After 6 days of no communication or payment from the highest bidder I sent him an invoice. Still no communication, so tonight (7 days after the auction ending) I opened an unpaid item case because I want my fvf back. Just now, I get a message from him saying "Sorry but I will not be purchasing this item. As it is a used copy and there is no refunds." What should I do?

Re: Highest bidder won't pay

patchoo78 — Fri, 09 Nov 2012 09:55:45 GMT

Well, you could either offer him a refund if something goes wrong with the DVD once they have bought it, or you can close the dispute after 8 days and the buyer will get a strike and you'll get your FVF back

Re: Highest bidder won't pay

fred_fred_2004 — Fri, 09 Nov 2012 09:58:03 GMT

close the dispute and block him asap

Re: Highest bidder won't pay

snap_jackie_pop — Fri, 09 Nov 2012 10:02:01 GMT

So, I should wait out the 4 days and then close the unpaid item case? Can I block him now or do I have to wait until after the unpaid item case has ended?

Re: Highest bidder won't pay

fred_fred_2004 — Fri, 09 Nov 2012 10:06:19 GMT

I block them as soon as they get difficult, but its your call 🙂

Re: Highest bidder won't pay

snap_jackie_pop — Fri, 09 Nov 2012 10:08:38 GMT

I'll block him now - thanks for your advice. 🙂

Re: Highest bidder won't pay

aj111003 — Fri, 09 Nov 2012 10:12:21 GMT

Yes, wait the 4 days and then close the unpaid item case, you can't close before hand unless the buyer pays. If he pays by Paypal I think the case will automatically close. You and the buyer will not be able to leave f/b.

Re: Highest bidder won't pay

snap_jackie_pop — Fri, 09 Nov 2012 10:15:31 GMT

Thanks for the advice everyone. You're all amazing.

Re: Highest bidder won't pay

aj111003 — Fri, 09 Nov 2012 10:23:00 GMT

Sorry, I should add and be abit clearer.... if by chance he does end up paying before the UPI case closes, you both are able to leave f/b.

Re: Highest bidder won't pay

ozmachineryandequipment — Sat, 10 Nov 2012 01:43:19 GMT

As far as I'm concerned, I've determined it aint worth the hassall and risking the negative so i just send through a mutual close, and request they accept it, so I get my final value fees.

what does piss me off still is the fact he waited 6 days, although my items are a bit higher in value.

So if I was you i'd be even more pissed off if i was in your position doing lower dollar higher turn over items.

but if I get a decent biding war on something real obscure and small market. and then the only competitor pulls out.

Re: Highest bidder won't pay

snap_jackie_pop — Sat, 10 Nov 2012 02:04:26 GMT

Yeah, it's not a lot of money really. I'm not pissed off, just surprised when people bid, win the auction and then have no intention of paying. I think that people like that really deserve a strike, but I don't really feel comfortable opening an unpaid item case and that's why I waited the 7 days after the auction ended.

Re: Highest bidder won't pay

*kazumi* — Sat, 10 Nov 2012 02:13:03 GMT

As far as I'm concerned, I've determined it aint worth the hassall and risking the negative so i just send through a mutual close, and request they accept it, so I get my final value fees.

That was not the best thing to do. He can reject the mutual cancellation and leave you NEG, or he can accept it and leave you NEG. The only time he cannot leave you FB is if he does not pay and you close the case. I close NPB cases on the 4th day the moment the option becomes available.

Re: Highest bidder won't pay

putney32 — Sat, 10 Nov 2012 02:14:11 GMT

Yeah, it's not a lot of money really. I'm not pissed off, just surprised when people bid, win the auction and then have no intention of paying. I think that people like that really deserve a strike, but I don't really feel comfortable opening an unpaid item case and that's why I waited the 7 days after the auction ended.

sorry jackie but its because of sellers who think like that, that you, and other sellers have these problems

if all sellers who came across these time wasters were to open and close the dispute, then with the correct blocks in place, such ''buyers'' would soon have no where to bid/buy and not pay.

please do the decent thing by all Sellers on eBay and open and close disputes as necessary.

thank you

Re: Highest bidder won't pay

snap_jackie_pop — Sat, 10 Nov 2012 02:58:42 GMT

I feel uncomfortable about opening the unpaid item case but I still did it because I agree with you, that sellers have to do something about nonpayers. I probably should have opened the case 4 days after the auction ended but I thought I would give him 7 days because some people are relaxed in paying and I've had some slow payers who still end up paying. How long do you wait after an auction has ended before opening an unpaid item case?

Re: Highest bidder won't pay

*sparklz* — Sat, 10 Nov 2012 03:29:08 GMT

7 days is plenty of time to wait for payment.

You can actually open a non payer dipsute 4 days after the end of sale date then 4 days later close it.

This gives the buyers 8 days to pay or at least make contact.

Re: Highest bidder won't pay

snap_jackie_pop — Sat, 10 Nov 2012 04:07:04 GMT

Ok, so in future I'll open a UPI case 4 days after the auction has ended and they haven't communicated or paid. Thanks for the advice. 🙂

Re: Highest bidder won't pay

*new2vintage — Sat, 10 Nov 2012 06:56:00 GMT

If you wimp out and don't open a dispute you only help the buyer - not yourself or other sellers.

Re: Highest bidder won't pay

rocket2retro — Sun, 18 Nov 2012 10:23:51 GMT

Welcome to ebay! Feel the Thrill of the Sale........... Feel the Frustration of the non-payment...................

Re: Highest bidder won't pay

extra-keen — Sun, 18 Nov 2012 10:56:42 GMT

I send a reminder on about day 4, if no response within 24 hours I open UPI case.

Re: Highest bidder won't pay

phorum_junkie* — Mon, 19 Nov 2012 04:11:39 GMT

ebay reminder day 2., invoice requesting payment details within 24 hours on day 3, dispute day 4.

nly exceptions are if a longer schedule is agreed or they are4 a complete newbie and need some hand holding lol.