topic Re: Buyer cancelled order without permission? in Selling

Buyer cancelled order without permission?

jametto — Mon, 22 Mar 2021 04:17:28 GMT

I sold something and the buyer send a request to cancel. He didn't bother providing an explanation so I ignored it with the full intention to wait the 4 days and leave an unpaid item strike. Yet somehow the order was cancelled without my permission? How is this possible? I am about to call ebay I am furious this buyer has ruined my sale and can cancel his own orders.

I am incredibly furious he has wiggled out of a strike. It said I need to wait 4 days to open the unpaid case yet for some reason the order was cancelled without my permission a day before this..

Re: Buyer cancelled order without permission?

padi*0409 — Mon, 22 Mar 2021 04:34:25 GMT

A buyer "should" only be able to cancel and order within an hour of purchase see the link below, but it could be that they've been in touch with eBay and because you didn't answer their email the CS rep has cancelled the order.

https://www.ebay.com.au/help/buying/canceling-order/cancel-order?id=4004

Re: Buyer cancelled order without permission?

instylecollectables — Mon, 22 Mar 2021 04:38:11 GMT

Did the buyer cancel within an hour of purchase?

If so then that is allowed.

Re: Buyer cancelled order without permission?

instylecollectables — Mon, 22 Mar 2021 04:39:34 GMT

Padi you posted 4 minutes ago but when I posted you were no where to been seen so sneeky haha

Re: Buyer cancelled order without permission?

padi*0409 — Mon, 22 Mar 2021 04:43:25 GMT

@instylecollectables wrote:

Padi you posted 4 minutes ago but when I posted you were no where to been seen so sneeky haha

Happens when ya live in SW WA instyle.

.......Yep, sneaky buggers we are..........

Re: Buyer cancelled order without permission?

instylecollectables — Mon, 22 Mar 2021 04:52:45 GMT

@padi*0409 wrote:
@instylecollectables wrote:

Padi you posted 4 minutes ago but when I posted you were no where to been seen so sneeky haha

Happens when ya live in SW WA instyle.

.......Yep, sneaky buggers we are..........

Hope you're well and safe over there, might need to board an Ark soon over here on the east coast

Re: Buyer cancelled order without permission?

repentatleisure1952 — Mon, 22 Mar 2021 05:06:06 GMT

Why would you refuse a request to cancel.

Would you rather the buyer pay after you open the UPI?

Then upon receipt of the item they invent an excuse to file SNAD & return it at your expense & possibly damaged.

Re: Buyer cancelled order without permission?

repentatleisure1952 — Mon, 22 Mar 2021 05:11:21 GMT

padi & instyle

Even within the first hour it is still a REQUEST to cancel.

padi...your theory of the buyer contacting eBay may be on the mark.

I don't understand why the OP ignored the request.

Re: Buyer cancelled order without permission?

instylecollectables — Mon, 22 Mar 2021 05:13:34 GMT

No tuck within the first hour a buyer just clicks cancel and it's done

Re: Buyer cancelled order without permission?

padi*0409 — Mon, 22 Mar 2021 05:17:27 GMT

@instylecollectables wrote:
Hope you're well and safe over there, might need to board an Ark soon over here on the east coast

Yep, all good thanks we had a few hot and humid days but now it's dropped to mid-20's - bliss.

Have fun building the Ark.

Re: Buyer cancelled order without permission?

repentatleisure1952 — Mon, 22 Mar 2021 05:28:05 GMT

@instylecollectables wrote:
No tuck within the first hour a buyer just clicks cancel and it's done

From the link...

"If you have made your purchase within the last hour, and as long as the seller hasn't posted it yet, you can ask them to cancel your order".

The word "ask" seems like a request.

Happy to stand corrected

Re: Buyer cancelled order without permission?

instylecollectables — Mon, 22 Mar 2021 05:34:59 GMT

Yes it does show that but the ask part is not necessary

Re: Buyer cancelled order without permission?

repentatleisure1952 — Mon, 22 Mar 2021 05:40:11 GMT

Thank you for that.

Re: Buyer cancelled order without permission?

instylecollectables — Mon, 22 Mar 2021 05:42:47 GMT

@repentatleisure1952 wrote:
@instylecollectables wrote:
No tuck within the first hour a buyer just clicks cancel and it's done

From the link...

"If you have made your purchase within the last hour, and as long as the seller hasn't posted it yet, you can ask them to cancel your order".

The word "ask" seems like a request.

Happy to stand corrected

Obviously this is what has happened to OP

Buyer goes to cancel within the hour of winning item, even if they asked the seller which they did and OP refused but there lies the issue because a seller can't refuse a cancellation within the hour so the buyer contacts ebay and explains the issue and ebay process the cancellation.

Re: Buyer cancelled order without permission?

digital*ghost — Mon, 22 Mar 2021 08:22:40 GMT

It might be different for unpaid items within an hour, I'm not 100% certain, but I've always had the option to decline whether paid or not and a buyer requested cancellation usually requires seller approval - you get 3 days to respond anyway, so waiting 4 days may be the reason the cancellation went through.

Re: Buyer cancelled order without permission?

danieh_6 — Mon, 22 Mar 2021 09:00:13 GMT

Yes you can accept or decline them, don't have to do either but if you don't respond the CS may cancel it if the buyer reaches out to them

Re: Buyer cancelled order without permission?

gutterpunkz05 — Mon, 22 Mar 2021 10:25:03 GMT

As I understand it, as a seller unless you have allready posted the item, and the buyer wishes to cancel the purchase within 1hr of sale, as a seller you have no say in the cancellation.

Cancel an order you made within the last hour

If you made your purchase within the last hour, and as long as the seller hasn't posted it yet, you can ask them to cancel your order. Here's how:

Go to Purchase history - opens in new window or tab and find the order you want to cancel.
Select the More actions dropdown and select Cancel this order.
Select Submit.

We'll send your request to the seller and ask them to confirm that they haven't sent the item yet. We'll then send a confirmation of cancellation to your registered email address, as well as to your Messages - opens in new window or tab.

Re: Buyer cancelled order without permission?

digital*ghost — Mon, 22 Mar 2021 10:51:26 GMT

If the seller has to confirm that they haven't posted yet, that sounds to me like it's not an automated thing.

But that would still only apply to items that have been paid for.

Kinda curious to know for sure - might do a test listing for me to buy and cancel

Re: Buyer cancelled order without permission?

digital*ghost — Mon, 22 Mar 2021 11:16:33 GMT

@digital*ghost wrote:

Kinda curious to know for sure - might do a test listing for me to buy and cancel

Well, that didn't work - had to create this spiffy new ID to be able to interact with and buy from my selling account, and I can't do a BIN without paying.

I'll try an auction, I guess.

Re: Buyer cancelled order without permission?

swift*ninja — Mon, 22 Mar 2021 11:31:13 GMT

Did BIN with best offer and confirmed purchase that way - cancellation request on an unpaid item from the buyer's side, well within an hour of purchase:

Cancellation request from the seller's side: