topic Re: Sales records missing in Paypal in Selling

Sales records missing in Paypal

gumleaf_goodies — Tue, 13 Apr 2021 04:57:51 GMT

I need to do a refund on an item I sold recently on ebay, but when I logged into Paypal, there was no record of the payment - nor was there any record from the other 10 ebay sales this month. Am I missing something obvious?

Re: Sales records missing in Paypal

twyngwyn — Tue, 13 Apr 2021 05:27:05 GMT

Aren't you on Managed Payments?

Re: Sales records missing in Paypal

gumleaf_goodies — Tue, 13 Apr 2021 07:16:50 GMT

yes I am on managed payments, which has been working fine till now.

All March transactions are showing, but none for ebay sales in April

Re: Sales records missing in Paypal

davewil1964 — Tue, 13 Apr 2021 09:12:01 GMT

If you're on MP, then there ARE no Paypal transactions.

Seller Hub > payments and refund from there.

Re: Sales records missing in Paypal

gutterpunkz05 — Tue, 13 Apr 2021 11:48:40 GMT

On managed payments, if a buyer pays with paypal, they do so to pay ebay direct, who then pay you after

deducting their fee of course. You are no longer privy to the buyers paypal details as their transaction is with ebay.

Re: Sales records missing in Paypal

gumleaf_goodies — Tue, 13 Apr 2021 12:07:38 GMT

Thank you both to Dave and Gutterpunk - for directing me to where I can do the refund from and also for explaining why. I must not have had to do a refund ever since I switched to MP.

Re: Sales records missing in Paypal

egglesdtp — Tue, 13 Apr 2021 12:11:59 GMT

I used PPs chat function to ask this question, and nearly fell off my chair when they RANG me not long after. The woman who I was speaking to didn't have a clue as to why I wasn't seeing my April records in PP.

Re: Sales records missing in Paypal

gumleaf_goodies — Tue, 13 Apr 2021 12:43:05 GMT

Ooops - to those confused by the last post, this is my other ID.