topic Re: Trouble with Bungalow Qld sorting centre in Selling

Trouble with Bungalow Qld sorting centre

umpteenbooks — Tue, 27 Apr 2021 06:03:18 GMT

I have just been left neutral feedback by a buyer who has not received their parcel yet. On checking the tracking it shows that the item arrived in Bungalow, Qld, on April 2nd and hasn't moved since. I'm not sure, as a seller, what I can do about this from NSW. Has anyone else had a problem with this sorting centre?

Re: Trouble with Bungalow Qld sorting centre

sugar249 — Tue, 27 Apr 2021 08:05:47 GMT

Lodge a enquiry with Australia Post if it's gone past the expected delivery date.

Re: Trouble with Bungalow Qld sorting centre

umpteenbooks — Tue, 27 Apr 2021 11:01:38 GMT

Thankyou, I am giving this a try 🙂

Re: Trouble with Bungalow Qld sorting centre

eol-products — Wed, 28 Apr 2021 07:05:13 GMT

If you don't have one open up a mypost account where you can lodge the parcel enquiry. I find they get back to you within 24hours and usually find them very helpful.

Re: Trouble with Bungalow Qld sorting centre

umpteenbooks — Wed, 28 Apr 2021 11:14:51 GMT

I had a reply from Aus Post just before 5pm, admitting that they have lost the parcel. To receive a refund I now have to send them a copy of my posting receipt (I posted into the red post box!) and a receipt for the wholesale purchase of my book (I purchased last year, read it and then put it up for sale, so no receipt for this either). I have asked them how else they can help me as I purchased the tracked satchel (obviously), expecting Aust Post to deliver it safely to the purchaser and they have admitted to losing it! Can't wait to hear a reply to this!!!!

Re: Trouble with Bungalow Qld sorting centre

davewil1964 — Wed, 28 Apr 2021 11:24:09 GMT

That's why I use MyPost.

The couple of issues I've had with lost parcels have resulted in a refund of my claimed costs - sale price + postage.

Easy as.

Re: Trouble with Bungalow Qld sorting centre

digital*ghost — Wed, 28 Apr 2021 11:47:05 GMT

@umpteenbooks wrote:
I had a reply from Aus Post just before 5pm, admitting that they have lost the parcel. To receive a refund I now have to send them a copy of my posting receipt (I posted into the red post box!) and a receipt for the wholesale purchase of my book (I purchased last year, read it and then put it up for sale, so no receipt for this either). I have asked them how else they can help me as I purchased the tracked satchel (obviously), expecting Aust Post to deliver it safely to the purchaser and they have admitted to losing it! Can't wait to hear a reply to this!!!!

Their T&Cs state they will provide insured or replacement cost, whichever is lower, so for the book's value, all you would need is evidence showing the cost of replacing it. (A copy of the eBay transaction invoice would also be fine).

A lodgement receipt ~~wouldn't~~ shouldn't be required since there is a scan event, so I'm assuming they are asking for proof that you are the purchaser of the (or a) satchel? If it's a pre-paid, is a receipt even able to establish that anyway? (i.e. unless things have changed, they scan the product barcode but not any tracking info unless / until the satchel is lodged, which in turn should mean any receipt for a satchel (or satchels) with a date prior the posting date would suffice).

Re: Trouble with Bungalow Qld sorting centre

umpteenbooks — Wed, 28 Apr 2021 22:43:45 GMT

Thankyou. The satchel was part of a 10pack, bought several months ago when my sales were better, so I don't know if a receipt would establish too much even if I had kept it! Trying the eBay invoice might work, I'll give that a go. 🙂

Re: Trouble with Bungalow Qld sorting centre

umpteenbooks — Wed, 28 Apr 2021 22:45:45 GMT

I also have MyPost but I just went ahead on the tracked parcel page......ah well .... happens 😕

Re: Trouble with Bungalow Qld sorting centre

umpteenbooks — Thu, 29 Apr 2021 00:44:30 GMT

Good news? So after replying with having an eBay receipt and explaining the 1/ 10 pack prepaid satchel purchase, AP responded quickly promising a full refund! 🙂 Now I have refunded buyer, sadly managed payments still took fees away from me 😞 Thanks for all helpful suggestions.

Re: Trouble with Bungalow Qld sorting centre

digital*ghost — Thu, 29 Apr 2021 02:36:36 GMT

If you provide a full refund to a buyer, you should actually get all but the 30c payment processing fee refunded by eBay.