topic Re: non payment in Selling

non payment

cristalwelt — Thu, 29 Apr 2021 01:52:09 GMT

I sold an item 4 days ago, I sent an invoice and yesterday being the 3rd day, I again made contact to advise that Ebay will automatically open an Unpaid Item Claim should they not pay. Again, no response. I was already uncomfortable that this potential buyer - <Removed>- had no history at all. Anyway, it happens. I want to relist the item asap as I had 15 people watching it. When can I do this?

Re: non payment

curraone — Wed, 28 Apr 2021 23:36:43 GMT

you cannot name a buyer - this will be removed by the mods.

You should be able to open a case - I don't know why you can't - someone will come along shortly with more experience

Re: non payment

curraone — Wed, 28 Apr 2021 23:46:34 GMT

Reporting an unpaid item

If the buyer doesn't respond to your message or invoice and still hasn't paid, here's what you should do:

If it's been more than 4 days since the listing ended, you can select Report an unpaid item. This lets us know you're having a problem and starts the formal process for resolving the issue – we call this opening a case. You need to report a case within 32 days of the listing ending.

After opening a case, the buyer has 4 days to respond or pay for the item. On the fifth day, you can close the case by going to the Resolution Centre - opens in new window or tab and selecting Receive fee credit, then Close case on the following page. Under Have you received payment from the buyer?, select No. The unpaid item is then recorded on the buyer's account, the final value fee will be credited back to you, and you can relist the item.

Re: non payment

cristalwelt — Wed, 28 Apr 2021 23:57:12 GMT

Thank you so much for your advice. Just one more question please - where do I find "Report an unpaid item"?

Once again, thank you for your help.

Re: non payment

curraone — Thu, 29 Apr 2021 00:10:48 GMT

I think it will appear in the drop down menu next to your sold item. Remember you have to wait the full 4 days - not a minute before.

So according to this

25 Apr, 2021 11:10:53 AEST

you will have to wait until after 11:11 am

Re: non payment

davewil1964 — Thu, 29 Apr 2021 00:14:24 GMT

This might apply -

https://community.ebay.com.au/t5/eBay-Announcements/You-ll-soon-be-able-to-cancel-unpaid-items/ba-p/2408092

Re: non payment

cristalwelt — Thu, 29 Apr 2021 01:53:25 GMT

thank you so much. you have been an enormous help. enjoy the rest of your day. 🙂