topic Re: Any other BankSA/St George customers not receiving Managed Payments payouts? in Selling

Any other BankSA/St George customers not receiving Managed Payments payouts?

king-cards — Fri, 30 Apr 2021 07:54:39 GMT

I have been on the Managed Payments system basically since it began and have had absolutely zero issues. My payouts are set to daily, but I have not received a payout since the 26th of April. According to Ebay, everything is clear on their end with no issues at all, but the money is not appearing in my bank account. When I contacted my bank they said they had no record of a transaction whatsoever and confirmed that the last deposit was on the 26th.

After contacting Ebay again I was told I would need to get a letter from the bank confirming that no funds had been received. I decided to go into the branch myself to do this and, to my surprise, I was told by the lady behind the counter than another person had come in the day before with the same problem: they were an Ebay seller who was not receiving their payouts. This got me thinking that it must be a problem with the bank or Adyen not sending the money correctly to this particular bank.

When I asked the teller for this letter that Ebay had requested to tell them that no payments were reaching the account, she basically looked at me like I was an alien and told me she had no idea what that even meant or what they were asking for. I instead got a statement printed from the bank showing that I hadn't received payments since the 26th. I have since sent this off to the email address the man on the support line told me: uktcc@ebay.com

Are any other BankSA/St George customers having a similar issue? If so, please let me know, and make sure you contact Ebay and your bank to see if you can find anything out that I couldn't.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

queenslandermate — Fri, 30 Apr 2021 07:56:29 GMT

Yes I have been posting about this since the start of the week.

I’m with CBA and not received one payment this week even though I’m on managed payments.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

king-cards — Fri, 30 Apr 2021 08:00:36 GMT

Hi, yes I saw your messages on the board when I searched earlier. But you are literally the only other person I've seen who has been having this problem. Well, you and the person who apparently came in yesterday to my local Bank branch with the same issue.

I've literally had no issues with managed payments since I started using it. I must be one of the only people on this site who actually likes it, but now out of the blue I've stopped receiving my payments.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

everard6920 — Fri, 30 Apr 2021 08:55:21 GMT

I'm with St George and I just checked and I received a payout just fine yesterday

I hope you get it sorted soon.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

queenslandermate — Fri, 30 Apr 2021 09:29:27 GMT

eBay has finally acknowledged there is an issue with payouts and has escalated it to the tech department.

They mentioned a few sellers today have contacted them about the issue.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

katistrophik — Fri, 30 Apr 2021 09:37:59 GMT

I have C&P'd your comment on another thread, hope that's ok

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

lulu-raad — Fri, 30 Apr 2021 10:49:57 GMT

I have also not received three payments and I'm with ANZ. Last week they were coming in no problem, this week nothing has come through. I've physically gone into my bank with the bank ID reference provided by ebay they said this reference is for whatever financial institute ebay operates through as theres no transactions pending in their system with the amounts showing. When I keep bringing it up to ebay they keep saying contact your bank............... I'm at an actual loss as to what to do!! So frustrating!

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

thegoodbuyshop — Fri, 30 Apr 2021 13:43:53 GMT

I am with NAB, always received payments on the same day sent. But from 27/04/2021 I have not received any payments on my three accounts. I have been on the phone at least 3 times trying to sort it out. Its definitely a technical issue with the processing company. Its seems fine on eBay side. Nevertheless I will be talking to customer service again putting the pressure on to get it resolved. Its their problem not ours.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

king-cards — Fri, 30 Apr 2021 14:17:06 GMT

Wow, so it looks like it's not just my Bank. To anyone who is having this issue and hasn't done so yet. Contact Ebay and let them know you are having this problem. Also let them know that others are having this problem as well. Hopefully by doing so we can get it fixed it soon. I'm sure we all have bills to pay.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

katistrophik — Fri, 30 Apr 2021 14:23:45 GMT

I visit the US site regularly, and three seller's today have just started threads about this so could be an overall issue with eBays system, they have no idea why only certain sellers are affected.

Really hope they sort it soon for you guys.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

lulu-raad — Sat, 01 May 2021 16:03:31 GMT

Can someone please post the support email for eBay? I can’t find it anywhere and they only have an option to chat or call someone???

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

davewil1964 — Sun, 02 May 2021 02:31:22 GMT

Emails are not read by people, so no point.

I believe you can talk to a person about MP, otherwise chat is the other option. Either are more likely to get a result than emailing.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

omniaquatics — Sun, 02 May 2021 03:14:51 GMT

Same issue here. Haven't received anything since the 27th.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

sue4930 — Sun, 02 May 2021 09:09:35 GMT

I had a very slow start with managed payments. I too am a BankSA customer - it appears to take more than 2 days after ebay says it is sending funds for it to appear in my a/c. Very frustrating! Definitely room for improvement.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

davewil1964 — Sun, 02 May 2021 09:31:09 GMT

That would be your bank. My payments appear every Tuesday.

And as I might have said previously, the initial time lag only really matters for the initial time lag.

Do you think B&M stores accepting credit card payments get paid immediately?

The answer is 'no' btw. Expecting instant payment for trading online is fast becoming a thing of the past.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

sarahssecretaustralia — Sun, 02 May 2021 10:15:43 GMT

We have 3 stores every Tuesday we receive 3 payment and haven't receive any payment since 27th of April. (Bankwest) I wish we could continue to receive payment through PayPal. eBay Australia definitely failed and I don't know when they are going to pay. They got their store fee through PayPal yesterday without having any problem. I am thinking to move all my stores to Amazon enough with eBay.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

davewil1964 — Sun, 02 May 2021 10:16:56 GMT

Have you actually researched Amazon and their fees?

It would seem not if you think they will charge you less. Or give you any level of seller protection.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

sarahssecretaustralia — Sun, 02 May 2021 10:36:55 GMT

I don't think you get the point the point is receiving payment on time by eBay not selling fees don't confuse apple with orange. Title regarding managed payment not fees amazon. I am already selling on Amazon not all my stores on eBay. trust me I know better Amazon and eBay than you. There is seller protection on amazon if you know how to send it. fees on the other hand I am paying very similar to eBay and Amazon but I am not going in to details since its not relevant to this thread.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

davewil1964 — Sun, 02 May 2021 10:59:24 GMT

since its not relevant to this thread

Nor is your reference to moving to Amazon.

I have researched Amazon, and eBay is still a better platform for me.

This is an eBay board, so I'm not sure how your Amazon experiences (optimistic imo) relate. YOU are the one who introduced Amazon into the equation, so if you want to go there, by all means do so.

I hope you don't come back here complaining about Amazon.

Re: Any other BankSA/St George customers not receiving Managed Payments payouts?

sarahssecretaustralia — Sun, 02 May 2021 11:00:28 GMT

Are you working for Adyen or eBay be honest ?