topic Re: Contact eBay in Selling

Contact eBay

rakem2011 — Sat, 29 May 2021 06:58:16 GMT

Is it me or is it just impossible to contact and talk to someone from eBay anymore? I have looked everywhere and just get no were?

Re: Contact eBay

sandypebbles — Sat, 29 May 2021 07:01:44 GMT

The call center has been closed for over a year due to Covid

Live Chat is still available during it's open/operating hours

Depending on what the issue is, you will get far more helpful and accurate advice form fellow members here though

Re: Contact eBay

padi*0409 — Sat, 29 May 2021 07:03:18 GMT

There are next to no chances of actually talking to a CS rep, just use the "chat with us" option at the bottom of any of the "help" pages, or put your problem here and someone may be able to help you.

Edit. Snap Sandy......

Re: Contact eBay

rakem2011 — Sat, 29 May 2021 07:06:14 GMT

Thanks for your input, I wanted to ask eBay if they have turned off my shop for some reason as there has been virtually no sales for weeks or any Modelers asking me questions, never happened before ??

Re: Contact eBay

imastawka — Sat, 29 May 2021 07:11:36 GMT

You know we can see your sold items, right?

If your 'lights' had been turned off, you would have no sales.

Re: Contact eBay

sandypebbles — Sat, 29 May 2021 07:39:39 GMT

Can't comment as to why no questions, but as said, with all the sales showing under your completed listings your shop certainly is not turn off

Re: Contact eBay

tickford-t3 — Sun, 30 May 2021 01:19:53 GMT

try this, i found a way to speak to ebay by phone

so in you ebay account click on HELP (its at the very top) a page will open, then type in MANAGED PAYMENTS another page will open with a list of options then Click on the first option that reads" Introducing managed payments on ebay " and another page will open up , once this page opens scroll all the way to the very bottom of the page - At the very bottom on the right CLICK ON " HAVE US CALL YOU " and ebay will ring you and you will speak to a Human Being and not a Puppet

Re: Contact eBay

jellybirddesigns — Sun, 30 May 2021 01:42:58 GMT

You're still making sales, although I can totally understand if those numbers are not where you expect them to be in comparison to last month or last year.

Personally, there have been at least 2 occasions this year where my sales came to a virtual standstill. One was for about 3 weeks around Feb/March and the other was for about a week at the beginning of May. I have also found that my international sales have not come back at all, even though I reactivated them about 3 months ago. They used to account for around 30% of my sales, so it's definitely a loss for me.

Chatting to CS is utterly useless. They are unable to provide any meaningful assistance, let alone work out why your sales might be down. They are minimum wage workers in another country with the most basic of training.

Have you gone through your listings to make sure they are all updated with the latest item specific requirements?

Re: Contact eBay

namnie — Sun, 30 May 2021 05:20:24 GMT

Yes I’ve gone through periods of no sales, went from 8 per week down to nothing in November. It’s happened again in April.

Re: Contact eBay

namnie — Sun, 30 May 2021 05:22:43 GMT

You can’t talk to anyone at eBay only via Chat…..if you choose chat don’t go through the motions of that stupid useless robo stuff…………..just type in connect me with an agent.

Re: Contact eBay

rakem2011 — Sun, 30 May 2021 22:23:21 GMT

Thanks for the help. I gave it another try this morning and when you click on the chat it just keeps going in a loop and you get nowhere, am guessing they do not want to answer questions as to why this is happening. I wish I could find an alternative to sell from, am trying to work our godaddy ecommerce at the moment, will see how that goes, it costs less per month to have one of there stores than an eBay store and they say you get in a lot of searches, anyway we will see 🙂

Re: Contact eBay

billexploited — Mon, 31 May 2021 06:20:37 GMT

Pay a visit to eBay head office if you're in Sydney