topic Re: eBay seller hub: manage print invoice for your records, where has it gone? in Selling

eBay seller hub: manage print invoice for your records, where has it gone?

richard.0408 — Fri, 04 Jun 2021 01:48:11 GMT

Please eBay stop changing things all the time. when we learn your systems you go ahead and change it, back to square one or i give up.

Friday, 4 June I can no longer print out the, manage print invoice for your records.

We use this information to generate our own GST tax invoice for the customer and send an PDF invoice to the customers e-mail.

Re: eBay seller hub: manage print invoice for your records, where has it gone?

sandypebbles — Fri, 04 Jun 2021 01:56:02 GMT

eBay do not read here

We are members like you, not eBay staff

I do not know if this is another thing eBay has messed with, OR if it is because Friday is their fiddle day and many, many things do not work on Fridays

Or perhaps your issue is the same as discussed in this thread?

https://community.ebay.com.au/t5/Selling/Nowhere-to-print-address-labels/m-p/2414608#M212392

Re: eBay seller hub: manage print invoice for your records, where has it gone?

motorcyclespareswarehouse — Fri, 04 Jun 2021 03:13:53 GMT

Awful

GST or order number no longer printed

Re: eBay seller hub: manage print invoice for your records, where has it gone?

s67wa — Fri, 04 Jun 2021 03:18:24 GMT

I had a chat with them this morning about this, it has tripled the amount of paper we use and work, because instead of one print with integrated label we now need 3 if you include the invoice we now have to send separately as the new templates say not for customer..
If you go to UK eBay it still has the other system, none of your customisations will be there but you can still use the old system.

Really **bleep** off myself we have thousands of labels we can no longer use as they didn't bother to inform us.

Re: eBay seller hub: manage print invoice for your records, where has it gone?

tickford-t3 — Fri, 04 Jun 2021 09:49:55 GMT

gday

i was having the same problem but i've found them - you have to Archive them first, then click on the Sales Record number, scroll to the bottom of the Sales Record then the options will be there - but you have to Archive them first

Re: eBay seller hub: manage print invoice for your records, where has it gone?

digital*ghost — Fri, 04 Jun 2021 12:30:44 GMT

I would encourage all sellers to send feedback to ebay about this change (via link indicated in the screenshot in the spoiler) - it is just awful in every which way IMHO; I can't even copy delivery addresses from the print invoice screen like I used to. You can customise the packing slip with a note but it defaults to their pre-selected "thanks, I hope you love it!" message every single time, and says "this is not an invoice" at the top, despite providing the option to break down all costs.

It has a line for sales tax (for international buyers, I presume, where eBay has collected tax themselves), but no way to customise it to show included GST for domestic transactions - they've never had this, it just boggles the mind they'd make all these updates only to result in all the documents being 100% useless to the average business seller.

I gave them 1 star via that link earlier today, and I'm sorely tempted to do it again. 😖 🤣

Re: eBay seller hub: manage print invoice for your records, where has it gone?

piriestore — Tue, 08 Jun 2021 22:30:01 GMT

So now I use their useless packing slip and include a printed message from me stating ABN number and GST details and all my contact information and encourage direct contact

never done this before but now seems my only option

given 1 star feedback about 30 times now but still no feedback from ebay

Re: eBay seller hub: manage print invoice for your records, where has it gone?

auhydroponics — Wed, 09 Jun 2021 00:09:10 GMT

we even can not see if the order need express post or normal post when print packing slip etc.

I think Ebay hired a silly manage who thought he was very smart but always done fool revision.

We are big seller, most page ebay revised are all useless and make us very complicated.

Re: eBay seller hub: manage print invoice for your records, where has it gone?

tropical_scene — Wed, 09 Jun 2021 00:39:18 GMT

I did a test run and Archived just one sale first. There is nothing in Archived, and the sale no longer exists anywhere else in the sales system, so I won't be archiving any more sales to print invoices. Trust eBay to waste sellers time, time & time again.

Re: eBay seller hub: manage print invoice for your records, where has it gone?

richard.0408 — Wed, 09 Jun 2021 01:10:09 GMT

I have found archiving all orders the only way to find the old invoices for your records.

If you archived an older sale it won't appear on the screen until you select the month from the drop-down box above.

Also I noted after archiving there is an option to return them to the sales list on the screen as well.

You are correct eBay seems to go out of its way to make it harder to use, it's getting to the point it is not worthwhile.

Re: eBay seller hub: manage print invoice for your records, where has it gone?

tropical_scene — Wed, 09 Jun 2021 01:26:37 GMT

I selected to archive my latest sale and it is not showing in the archived sales, it is has totally disappeared from all records.

Fortunately, I have a website with eBay integration and I can print all my eBay invoices including sales tax & ABN number from my website. It's ridiculous that a system outside of eBay, works more efficiently for eBay sales than eBays own system!

Re: eBay seller hub: manage print invoice for your records, where has it gone?

tickford-t3 — Wed, 09 Jun 2021 13:55:37 GMT

Tropical scene make sure you select the Month of the archived sale , archive will hold for 4 months before they drop off - it will be there as it’s working for us - no problems

Re: eBay seller hub: manage print invoice for your records, where has it gone?

tincansolutions — Thu, 01 Jul 2021 08:25:16 GMT

We went and bought a stamp and we now stamp the Packing Slip with our company details, ABN and Incl. GST in the stamp. We also use a black texta to mark out the "Packing Slip" and "Sales Tax" lines as we had a customer question us that the costs breakdown says no tax and our stamp says includes tax which is a contradiction. We have also tried contacting Ebay but no response.

To copy name, address, email etc for postage, just click on them in the actual sale page and they copy automatically. This is a good change, but the non customisable invoices is **bleep**py and causing us frustration with non professional looking paperwork for the customers.