topic Re: The new store design is horrendous in Selling

The new store design is horrendous

everard6920 — Tue, 10 Aug 2021 05:43:04 GMT

I get that they're trying to imitate that other site, but they've done it in the worst possible way. I went to the trouble of making categories for my store so that people could easily find my items, but now these are buried in a drop-down box (with only the first category visible), there seems to be no way to sort items from the initial store page as before (please correct me if I'm wrong), my store description, which contains important information about updates, etc has been shoved over to the right-hand side, and all of my images look like they were cropped by the 3 year old next door and have a not-at-all-appealing grey tint.

Quite obviously, the people on the eBay ad are ACTUALLY the people who designed it, except that in addition to noise-cancelling headphones they are also wearing eye masks and cannot see how hideous and terrible it is.

Re: The new store design is horrendous

twyngwyn — Tue, 10 Aug 2021 05:47:36 GMT

Mine's rubbish too...but, I've noticed also, that things are changing daily....maybe they'll get it 'right' by next week....they're constantly tweaking.

eBay Sellers Report Store Categories Are Kaput - EcommerceBytes

Re: The new store design is horrendous

twyngwyn — Tue, 10 Aug 2021 05:52:32 GMT

Categories are not alphabetical (and not all there either)....banner is now a different size.....you cannot see categories until you click on 'see all'......times that auctions are finishing are hours 'out of whack'....to name a few

Re: The new store design is horrendous

twyngwyn — Tue, 10 Aug 2021 05:55:08 GMT

eBay Re-Architects View Item Page - EcommerceBytes

Re: The new store design is horrendous

everard6920 — Tue, 10 Aug 2021 05:58:12 GMT

Hopefully they fix it promptly because if it's confusing for me as the store owner then I hate to imagine what my buyers think! The design they had was fine ...

Re: The new store design is horrendous

twyngwyn — Tue, 10 Aug 2021 06:08:53 GMT

...and....search (within store) is now back at the top, or sometimes not there at all ??

Won't be helping sales....customers will either give up or will get sent to competition

Re: The new store design is horrendous

imastawka — Tue, 10 Aug 2021 06:11:02 GMT

Hate it.

Feedback number has also disappeared, unless and until you click on a listing.

Re: The new store design is horrendous

twyngwyn — Tue, 10 Aug 2021 06:15:23 GMT

Have you clicked on 'Do You Like our Store Experience?' at bottom of page....they have got to be joking!!

Re: The new store design is horrendous

digital*ghost — Wed, 11 Aug 2021 04:41:00 GMT

It's truly the design of someone who didn't realise there are buyers on the site that like to buy more than one item at a time from sellers, nor that such a thing as sub-categories exist in the store sub hierarchy and / or that they are extremely useful for buyers who do like to purchase multiple items from the same seller. 😠

On the flip side, they are making my own website more and more attractive to my buyers, due to ease of use - so congrats ebay, I guess, on consistently increasing the irrelevance of this site to buyers who spend a lot of money with particular sellers they prefer and will follow elsewhere.

Re: The new store design is horrendous

papermoon.lady — Wed, 11 Aug 2021 06:25:33 GMT

Whoever designs all these changes to the eBay website certainly has a quirk taste (or wears an eye mask, as the OP said) - the "saved sellers" change was bad enough, and now this change. I liked to visit stores in the past, but the new look is appalling and I will just stick to the "items for sale" - at least I won't have to use a dropdown list... If you click on "see all" it goes to "items for sale" anyway, or something very similar... I also strongly dislike the Gallery View and there is no way to change it, at least not in the random stores I have just visited.

Re: The new store design is horrendous

get..toad — Wed, 11 Aug 2021 06:50:23 GMT

Agree 200% - All listed items do not show in the drop down category search either so safe to assume costly to sellers

Re: The new store design is horrendous

papermoon.lady — Wed, 11 Aug 2021 06:59:28 GMT

@twyngwyn wrote:
Have you clicked on 'Do You Like our Store Experience?' at bottom of page....they have got to be joking!!

They do not reveal the results though (how many thumbs up and how many thumbs down) - probably for a reason!

Re: The new store design is horrendous

sugar249 — Wed, 11 Aug 2021 07:55:20 GMT

I personally think its great, I like how my store looks now.

I guess whenever Ebay make a change, everyone on these forums have a good complain, I think because they just don't like change.

Yes I know we all get used to one way of doing something, look outside the box, and think forward rather then backward.

Before anyone asks, no I am not paid by Ebay.

Re: The new store design is horrendous

twyngwyn — Wed, 11 Aug 2021 08:14:41 GMT

therein lies the problem...potentially could be another feedback issue

Re: The new store design is horrendous

digital*ghost — Wed, 11 Aug 2021 08:24:21 GMT

@sugar249 wrote:
I personally think its great, I like how my store looks now.

I guess whenever Ebay make a change, everyone on these forums have a good complain, I think because they just don't like change.

I'm glad someone likes it, but that's a pretty shallow take right thar.

I was meh with new store design when they first introduced it but upgraded to it anyway well before there was no choice, and have taken to changes that were useful or beneficial immediately, or at least didn't impede anything. You may not work for eBay, but being immediately dismissive of complaint with what amounts to "hater's gonna hate *shrug*" is just the kind of attitude they'd be looking for in an employee, lol.

Some buyers do not want to be taken out of the shop they are browsing and directly to site-wide search instead, when they look for a specific item in a store. I mean, if you had a website, would you provide search results for your store for the first one but make it so that any continued search for the items you sell was a regular ol' google search? This would be extremely frustrating for buyers looking to purchase from a single seller.

Edited to add - what I am basically saying is the look is fine, the function is not.

Re: The new store design is horrendous

twyngwyn — Wed, 11 Aug 2021 08:31:53 GMT

akin to....don't p i s s on my leg & tell me it's raining

Re: The new store design is horrendous

everard6920 — Wed, 11 Aug 2021 11:48:55 GMT

@sugar249 wrote:
I personally think its great, I like how my store looks now.

I guess whenever Ebay make a change, everyone on these forums have a good complain, I think because they just don't like change.

Yes I know we all get used to one way of doing something, look outside the box, and think forward rather then backward.

Before anyone asks, no I am not paid by Ebay.

Can you please elaborate? Which functions do you like?

I'm fine with changes on this site (I've been here for many years) but as Digi said, it isn't good UI design. The previous design was clean and functional, and now they're hiding functions (eg: categories and sorting options) and it just isn't helpful for anyone.

Like Digi said, eBay's loss is a gain elsewhere because my other platform is suddenly doing better.

Also - the thumbs up/thumbs down survey is very ambiguously worded. One of the questions is something akin to, "what do you think of this seller/store?" The survey is supposed to be about the new store design so why are they asking the user to rate ME? I didn't design this monstrosity.

Re: The new store design is horrendous

twyngwyn — Thu, 12 Aug 2021 01:38:51 GMT

my store categories are back to normal (alphabetical & all there)

Re: The new store design is horrendous

sugar249 — Thu, 12 Aug 2021 02:50:40 GMT

I like the design and functionality.

Re: The new store design is horrendous

twyngwyn — Thu, 12 Aug 2021 03:43:33 GMT

categories are now all over the place again....so they are still 'playing'