topic Re: Cannot mark an item as sent in Selling

Cannot mark an item as sent

sardonicus001 — Sat, 04 Sep 2021 22:32:37 GMT

A buyer bought and paid for a CD on 1st September. I posted it the same day but eBay will not let me mark it as sent and warns me that postage is overdue. What can I do to mark it as sent?

Re: Cannot mark an item as sent

curraone — Sat, 04 Sep 2021 23:04:45 GMT

What do you mean - is the option mark as sent just not there? Have you tried re-booting? sounds like a glitch.

Re: Cannot mark an item as sent

bmanly3 — Sat, 04 Sep 2021 23:11:57 GMT

Or maybe try the Android ebay app as it has the option there and it has never failed me. Make sure your internet is all working right too.

Re: Cannot mark an item as sent

sardonicus001 — Sat, 04 Sep 2021 23:18:39 GMT

What I mean is that the item appears as Sold, but when I click Mark as Sent it still shows as awaiting postage and I am warned in red that shipping is overdue. I have tried many times to mark it as sent but it still appears as awaiting shipping. Rebooting does not help. I have been able to Mark as Sent many items before and since without a problem.

Re: Cannot mark an item as sent

curraone — Sat, 04 Sep 2021 23:23:00 GMT

try signing in to the ebay.com site and see if it will let you.

Re: Cannot mark an item as sent

digital*ghost — Sun, 05 Sep 2021 03:27:39 GMT

Try clicking "view order details" and using the mark as sent option from there, otherwise if it's a site error there probably isn't a lot you can do, except archive the order if you don't want to see the "overdue" status. (I don't think you can unarchive orders though, so if you prefer ready access to order details until they drop off, this option would be less than ideal).

AFAIK, the postage showing as overdue will actually have no effect on your account, and it's very likely the item is showing as sent from the buyer's side, based on the info provided last time something like this was mentioned in the forum (though it may be wise to contact and advise the buyer, just in case).

Re: Cannot mark an item as sent

wide-world-of-stamps — Sun, 05 Sep 2021 04:16:09 GMT

If you're clicking "Mark as sent" next to the order and it's not changing the status, try ticking the box next to the item and clicking "mark as sent" at the top (dropdown from "Postage").

That worked for us a few months ago when we had the same problem.

Re: Cannot mark an item as sent

michael_cullis — Sun, 05 Sep 2021 05:10:02 GMT

I'm sorry to report that didn't work. It is strange as I have been able to mark things as sent both before and after this item.

Re: Cannot mark an item as sent

motor*magz — Sun, 05 Sep 2021 06:21:40 GMT

What device are you using?

I had this glitch on my PC before, so I marked it as sent on my ebay app on my iphone.

After some maintenance, my PC was back to normal.

Upgraded programs, cleaned it out, gave it a well over due tune-up etc.

So I'm guessing it might be coming from your end.

Re: Cannot mark an item as sent

motor*magz — Sun, 05 Sep 2021 06:40:59 GMT

I've come accustomed to provide a tracking number, so I skip the mark as sent button and just add a tracking number, then it automatically gets marked as sent.

Re: Cannot mark an item as sent

sardonicus001 — Sun, 12 Sep 2021 00:13:23 GMT

This item is A CD which I posted as a large letter, which did not give me the option of getting a tracking number. The problem persists.

Re: Cannot mark an item as sent

motor*magz — Mon, 13 Sep 2021 05:29:27 GMT

Well, there are options to buy pre-paid large letter envelopes with tracking.

Besides the point, you didn't answer my question.

How can I help you if you don't help me?

Re: Cannot mark an item as sent

michael_cullis — Mon, 13 Sep 2021 05:43:13 GMT

I use a personal computer. I stress that I have marked items as sent both before and after this CD.

Re: Cannot mark an item as sent

motor*magz — Mon, 13 Sep 2021 06:47:04 GMT

Whoop, OK I guess i'm speaking to the same person 🤣

If you tuned up your PC and it's still happening, try getting in contact with live chat.

Have you got a iphone with an ebay app? you could try marking it as sent on there.