topic Re: Downloading active listings, not all appear in Selling

Downloading active listings, not all appear

michael_cullis — Mon, 04 Oct 2021 23:21:13 GMT

I am doing a stocktake of my CDs listed on eBay. I followed the instructions and downloaded a report which was supposed to show all my active listings. I was surprised to find that not all of the CDs which are shown as being active on eBay when I click on Active appear in the downloaded report. Is there a limit on the number of items which can be listed in a downloaded report?

I have just looked at my Excel database and found that the CDs which do not appear in the downloaded report are all items I listed on 1st October, five days ago. Is there a waiting period between the time an item is listed and the time it is included in a download?

Re: Downloading active listings, not all appear

davewil1964 — Tue, 05 Oct 2021 07:01:02 GMT

Can't help, sorry. I keep my own records of what stock I have, and where it is listed.

Re: Downloading active listings, not all appear

davewil1964 — Tue, 05 Oct 2021 08:11:11 GMT

Admittedly I don't have 148 listings. Only 12 times that. Who'd a thunk that somebody could manage 1900 listings without needing eBay reports.

Re: Downloading active listings, not all appear

michael_cullis — Tue, 05 Oct 2021 08:28:56 GMT

I maintain my own database of what I have active, what has sold, etc. but I also have three Discogs accounts and a second eBay account. I sometimes lose track of my progress so, every so often, I do a stocktake. I am still hoping for an answer my question: why does a download of active listings not include all listings which are active?

Re: Downloading active listings, not all appear

davewil1964 — Tue, 05 Oct 2021 08:33:11 GMT

Can't help, as noted. I don't rely on downloading anything from eBay.

Re: Downloading active listings, not all appear

*sons_and_daughters* — Tue, 05 Oct 2021 09:16:53 GMT

@michael_cullis wrote:
I maintain my own database of what I have active, what has sold, etc. but I also have three Discogs accounts and a second eBay account. I sometimes lose track of my progress so, every so often, I do a stocktake. I am still hoping for an answer my question: why does a download of active listings not include all listings which are active?

Maybe ask Discogs if that's where your issue is???

Re: Downloading active listings, not all appear

michael_cullis — Tue, 05 Oct 2021 10:42:07 GMT

No, that's not it. eBay and Discogs are not connected in any way. By rights the download should include all active items on eBay.

Re: Downloading active listings, not all appear

sugar249 — Tue, 05 Oct 2021 19:01:47 GMT

It's of no help to you, but I just ran one and it showed all my active items, including a few I put up 24 hours prior. Maybe jump onto live chat and ask there

Re: Downloading active listings, not all appear

sardonicus001 — Tue, 05 Oct 2021 21:35:36 GMT

I just had another go at downloading a list of my active items and once again found that the list contained only 118 listings rather than the actual 147. I have not been able to work out how to fnd eBay's Live Chat.

Re: Downloading active listings, not all appear

padi*0409 — Wed, 06 Oct 2021 00:53:06 GMT

@sardonicus001 wrote:

I have not been able to work out how to find eBay's Live Chat.

Go to the top of the page click on "ebay help", pick an option that applies to you then scroll to the bottom and click on "contact us".

Re: Downloading active listings, not all appear

minimum_56 — Wed, 06 Oct 2021 00:59:42 GMT

Hi,

I just trialled downloading all my active listings (848 listings).
All downloaded fine. The majority were started on 1/10/2021 with a couple starting on 12/9/21.

I was originally approved for File Exchange - but the download page I used is in 'Reports'/downloads.

Good luck finding the answer to your problem 🤔

Re: Downloading active listings, not all appear

oz-e-seller — Fri, 08 Oct 2021 08:10:16 GMT

Have you got anything listed in multiple categories?

Re: Downloading active listings, not all appear

sardonicus001 — Fri, 08 Oct 2021 08:21:29 GMT

No. I contacted eBay via Live Chat and they verified my problem, which has now been escalated.