topic Re: 2 items purchased, same buyer, can UI use the same tracking number? in Selling

2 items purchased, same buyer, can UI use the same tracking number?

shelliejohns — Wed, 13 Oct 2021 09:04:00 GMT

Hi There,

If I have a buyer that has bought 2 different items, going to the same address,

can I post them together or do they need to be sent seperately?

I will need to upload the tracking number from Aust Post.

Can I use the same tracking number on both items.

Just want to do the right thing.

Thankyou. 🙂

Re: 2 items purchased, same buyer, can UI use the same tracking number?

davewil1964 — Wed, 13 Oct 2021 09:33:21 GMT

Yes you can. I do it often

Re: 2 items purchased, same buyer, can UI use the same tracking number?

bmanly3 — Wed, 13 Oct 2021 10:13:20 GMT

Yes, I do it all the time but if they have paid for 2 lots of postage I usually upgrade them free of charge to Express Post as a bonus.

Re: 2 items purchased, same buyer, can UI use the same tracking number?

*sons_and_daughters* — Wed, 13 Oct 2021 12:18:43 GMT

As long as the items have been bought from the same account, you can upload the same tracking number to each item, regardless of whether they were paid together or separately.

Re: 2 items purchased, same buyer, can UI use the same tracking number?

canne*boy — Wed, 13 Oct 2021 12:51:39 GMT

I often do it. I always provide an appropriate refund on postage too. EG I sell 2 pairs of jeans with Aust. Post small satchel postage on each with shipping cost of $9.50 means I post the two pairs together in one satchel and refund one lot of postage @ $9.50

Re: 2 items purchased, same buyer, can UI use the same tracking number?

sugar249 — Wed, 13 Oct 2021 20:52:45 GMT

Yes, but I suggest refund a part of the postage so you don't get a grumpy to much postage feedback.

I do the refund accross both items (half to each), so if there is any refund, or other problem, its balanced accross them