topic Cancelling unpaid item in Selling

Cancelling unpaid item

kateandjen — Fri, 15 Oct 2021 21:00:50 GMT

Hi - my buyer hasn’t paid, but since it’s been more than 30 days since the sale, I can’t cancel it. Doesn’t anyone have any tips?

Re: Cancelling unpaid item

repentatleisure1952 — Fri, 15 Oct 2021 22:16:43 GMT

Only one for next time.

https://www.ebay.com.au/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=12&pos=1&query=Resolving%20unpaid%20items%20with%20buyers&intent=unpaid&docId=HELP1091

Re: Cancelling unpaid item

*sons_and_daughters* — Sat, 16 Oct 2021 01:36:49 GMT

My tip is, don't drag it out so long next time. If they haven't paid after 4 days and no communication, open a dispute. Unfortunately, there is nothing you can do with this case, you have lost the fees you paid and the buyer has got away with not paying. In future, open a non paying dispute after 4 days and give the buyer a well deserved strike against their account. Chalk this one up to experience.

Re: Cancelling unpaid item

sugar249 — Sat, 16 Oct 2021 01:36:57 GMT

Best tip I can give you if they havent paid after 4 days for whatever reason. Cancel the sale 4 days and 1 minute after it went through. No second chance, no nothing

Re: Cancelling unpaid item

*sons_and_daughters* — Sat, 16 Oct 2021 01:44:44 GMT

Gee, I wish I'd said that.....

Re: Cancelling unpaid item

sugar249 — Sat, 16 Oct 2021 02:02:20 GMT

@*sons_and_daughters* wrote:
Gee, I wish I'd said that.....

Looking at the times, we both typed it at the same time. Yours is more gentle, mine was to the point

Re: Cancelling unpaid item

repentatleisure1952 — Sat, 16 Oct 2021 03:51:40 GMT

There is no longer a "dispute" to open for non payment.

See the link I provided.

Re: Cancelling unpaid item

*sons_and_daughters* — Sat, 16 Oct 2021 11:25:00 GMT

Last time I had to do one, it was using the "cancel" option. Then I was able to select that the buyer hadn't paid. Apparently that still gives them a strike. What shocked me was, the cancellation was immediate. I didn't have to wait several more days like the old way. Suited me!

I will go check your link now.

Re: Cancelling unpaid item

laineandlaurie — Mon, 01 Nov 2021 21:47:47 GMT

Hello

The new ruling of Ebay is 'If a buyer did not pay after 4 days, the sale/order is automatically cancelled by Ebay. I have 2 of those last month. The best is to contact Ebay under 'HELP' tab. They will gladly sort the issue.

All the best.

Re: Cancelling unpaid item

davewil1964 — Tue, 02 Nov 2021 09:51:37 GMT

That is not a ruling, it is a preference a seller can select.

Re: Cancelling unpaid item

repentatleisure1952 — Tue, 02 Nov 2021 10:52:47 GMT

@laineandlaurie wrote:
Hello
The new ruling of Ebay is 'If a buyer did not pay after 4 days, the sale/order is automatically cancelled by Ebay. I have 2 of those last month. The best is to contact Ebay under 'HELP' tab. They will gladly sort the issue.
All the best.
L

What davewill said... and did you read the OP?... "it's been more then 30(THIRTY) Days... And that was 17 days ago.