topic Re: Incorrect seller fees in Selling

Incorrect seller fees

discworks_media — Mon, 01 Nov 2021 02:14:45 GMT

Hi.

I have been in contact with an EBay floor manager about seller standard penalty fees which were incorrectly placed on my account after a incident with CS.

The floor manager has acknowledged this was a mistake on CS behalf in two separate emails but refuses to rectify the fees in any way.
They have since brushed me aside and not responded to my request to talk to someone else.

Have any other sellers had similar experiences or helpful advice?

Thank you,

daniel-

Re: Incorrect seller fees

jellybirddesigns — Mon, 01 Nov 2021 02:40:58 GMT

What was the incident?

We need a bit more info.

Re: Incorrect seller fees

discworks_media — Mon, 01 Nov 2021 02:43:28 GMT

Customer Support defected a transaction then removed the defect the same day, tipping my account over the 3 defects for below standard.

Re: Incorrect seller fees

gutterpunkz05 — Mon, 01 Nov 2021 03:39:44 GMT

In your other thread, you indicated you settled a case by refunding through CS. I fail to see how this can be seen as settled in your favour, or why a defect for the transaction should not apply.

Re: Incorrect seller fees

discworks_media — Mon, 01 Nov 2021 04:09:10 GMT

Yes, that is correct. I issued a partial refund through CS as was requested by a buyer. The rep who closed the case at the time informed me that the case had been closed in my favour and there would be no additional fees as I ‘did the right thing’.

As eBay themselves removed the defect on the same day it was placed, I believe they acknowledged this was a mistake.

Re: Incorrect seller fees

digital*ghost — Mon, 01 Nov 2021 09:46:05 GMT

If you have the transcript or other proof where eBay admitted the fees are being applied in error, maybe look at reporting the issue to the ACCC or NSW Fair Trading - regardless of anything else, if they have admitted error and not rectified it, they should be held accountable.