topic Re: WITHHELD PAYMENTS AND BAD LINKS in Selling

WITHHELD PAYMENTS AND BAD LINKS

oldskoolmufflers — Wed, 17 Nov 2021 04:28:48 GMT

Seller fees may be slightly less, but in our case eBay asked us to send some business information and upload a document (even though I have had an ebay store for 14 years and been in business for 40 years) which is generally easy but the link doesn't work and just comes up with "how embarrassing something went wrong ,try again later". It has been saying the same thing for a month so they are withholding a month of sales through no fault of our own, I have spoken to eBay about it a number of times and so far nothing has been fixed. I have tried Mac, PC iPad iPhone and different browsers and also different IPs and nothing is different so it is definitely a problem at eBays end which I am paying for. If you want your income withheld go with "managed payments" but bear in mind they have total control of your money when you sign up. If we are not the only ones I can just imagine the interest they are making!

Has anyone else had this issue???

Re: WITHHELD PAYMENTS AND BAD LINKS

padi*0409 — Wed, 17 Nov 2021 04:35:02 GMT

I take it you've tried clearing cache and cookies then rebooting your computer ?

As said by Jellybird on your other thread, eBay don't make interest on held funds.

Re: WITHHELD PAYMENTS AND BAD LINKS

oldskoolmufflers — Wed, 17 Nov 2021 04:49:01 GMT

Yes tried all of the obvious stuff first and did the same on all the devices I used and come up the same. How do they not make interest on funds , you would think they would be held in some sort of financial institution ?

Re: WITHHELD PAYMENTS AND BAD LINKS

jellybirddesigns — Wed, 17 Nov 2021 04:54:47 GMT

It's maybe because the payments are in a type of suspension, but I think there is possible legislation that prohibits companies earning money this way - other will clarify.

So you double check spellings and abbreviations as I mentioned in the other thread?

Can you also clarify if you are a Trust, Partnership or anything other than an individual seller?

Re: WITHHELD PAYMENTS AND BAD LINKS

oldskoolmufflers — Wed, 17 Nov 2021 05:16:05 GMT

We are a partnership of nearly 40 years. Ron my partner is computer illiterate so I have started and run the store myself on behalf of our bricks and mortar shop to supplement our income. Ebay wants a letter of permission from Ron for me to run the store on his behalf ! Unfortunately the link is a dud and comes up with Well, this is embarrassing, something went wrong just now, Please try again later. The people from eBay that I talk to say they have handed it to the Technical team(sic) but not joy and no payment since 18/10

Re: WITHHELD PAYMENTS AND BAD LINKS

jellybirddesigns — Wed, 17 Nov 2021 05:46:49 GMT

I understand you have a partnership, but are you officially REGISTERED as a Partnership with the Tax Authorities et al, as well as with Ebay for the purposes of conducting business?

Before Managed Payments, were you running an individual account, or an official Partnership account?

I have no idea what the solution is, but customer service will be unable to assist you. Their talk of the "technical team" is smoke and mirrors as this has been an issue since the new system rolled out more than a year ago.

Re: WITHHELD PAYMENTS AND BAD LINKS

katistrophik — Wed, 17 Nov 2021 06:07:32 GMT

Check whatever browser you use is up to date

https://www.whatismybrowser.com/

Re: WITHHELD PAYMENTS AND BAD LINKS

oldskoolmufflers — Wed, 17 Nov 2021 10:32:05 GMT

Our partnership has been registered with the ATO since 1983 and has had the same business address and ABN since then in Melbourne . Our eBay store is a partnership opened 14 years ago, I think I need to see a solicitor.

Re: WITHHELD PAYMENTS AND BAD LINKS

davewil1964 — Wed, 17 Nov 2021 10:38:33 GMT

Or maybe you should engage with eBay. As noted, there are issues with any entity that is not a sole trader.

I doubt a solicitor will be able to solve the problem, and I doubt that engaging one will see your payments flowing freely. It will cost you money, though. At least for the research they do to find the facts that you could have found yourself.

Re: WITHHELD PAYMENTS AND BAD LINKS

sugar249 — Wed, 17 Nov 2021 11:06:07 GMT

@oldskoolmufflers wrote:
, I think I need to see a solicitor.

Seriously, you will spend any money Ebay owes you just walking in their door, and that will only get you a coffee

Re: WITHHELD PAYMENTS AND BAD LINKS

jellybirddesigns — Wed, 17 Nov 2021 11:15:36 GMT

What is a solicitor going to do?

Ebay really should have fixed these issues by now, considering they've been rolling out this programme a long time and at a minimum they shouldn't be attempting to sign up anyone who is not a sole trader. Maybe you can ask customer service to "reset" the account and remove you from managed payments for the time being.

If others have found a way around this nonsense, hopefully they will come to this thread and contribute.

Re: WITHHELD PAYMENTS AND BAD LINKS

sugar249 — Wed, 17 Nov 2021 11:28:12 GMT

@jellybirddesigns wrote:
What is a solicitor going to do?
Ebay really should have fixed these issues by now, considering they've been rolling out this programme a long time and at a minimum they shouldn't be attempting to sign up anyone who is not a sole trader. Maybe you can ask customer service to "reset" the account and remove you from managed payments for the time being.

If others have found a way around this nonsense, hopefully they will come to this thread and contribute.

https://community.ebay.com.au/t5/Selling/Managed-Payments-and-Partnerships/m-p/2417643

Re: WITHHELD PAYMENTS AND BAD LINKS

gec2002 — Fri, 19 Nov 2021 01:21:47 GMT

As can be seen from Sugar's link I was in the same place as you some 5 months ago. Our partnership is 20+ years and we have been on ebay as long as it has been in Australia. We were also required to provide a "Letter of Authority" for the other partner and had trouble uploading it. Never could get it to work on Firefox but did eventually on Chrome, also required several other Stat Decs. Not sure if its still available but I dealt with the Management Payments Team directly, but I can't find the link any longer. The woman I spoke was actually quite helpful and knew her stuff.

As an aside after 5 months on MP, funds were suddenly put on hold, and I had to reverify the Bank Account that eBay has been sending MP funds to for the last 4 months. From the start eBay have handled this appallingly, its not like Partnerships, and Trusts are some new fangled untried financial instrument.

Re: WITHHELD PAYMENTS AND BAD LINKS

kurraglen-industries — Tue, 23 Nov 2021 00:37:44 GMT

I have exactly the same issue. My last payout was on the 13th October 2021. Since 16th October 2021, I have contacted them on at least 6 different occasions, only to be told it's a technical issue.

The last time was over a week ago and they said I should have answer within 72 hours. Lucky I didn't wait up for it!

Re: WITHHELD PAYMENTS AND BAD LINKS

oldskoolmufflers — Tue, 23 Nov 2021 03:25:39 GMT

We get the same blurb and never get a reply other than the "we have forwarded it to the technical team" . I have contacted consumer affairs who put me on to the Victorian Small Business Council and the ACCC, I have spoken to both so I will post the results when they get back to me.

Re: WITHHELD PAYMENTS AND BAD LINKS

radioandelectronicsupply_aus — Tue, 23 Nov 2021 07:08:07 GMT

I am in the same boat, have had my payments on hold since mid October, i have lost count of how many times ive contacted ebay and get the same answer every time. Would appreciate you caomtacting me with the reply from ACCC and Consumer affairs. I am owed by ebay well over $1000.00 now

Re: WITHHELD PAYMENTS AND BAD LINKS

twineaglesales — Tue, 23 Nov 2021 12:23:20 GMT

Almost pleased to see I am not the only one in this car crash.On the plus side Ebay is taking our documents but I think it is all smoke and mirrors.Not sure what the end game is here.I have uploaded the documentation 3 times now and still get the same response.Please upload yadda yadda yadda again.We have been selling on Ebay for 5 years now.100% feedback,no issues ever.The only returns have been buyers change of mind.So far we have $7000 locked up in managed payments.I would also very much like to know what the result is with the reply from ACCC and Consumer.As per Ebay terms and conditions they can only hold funds for 30 days so not sure how they are getting away with this.I have read blog after blog to try work out what we might have inadvertently done wrong but thinking we might be caught in a algorithm loop.Just today we received an MC011 but the store was opened back up but we can't list and the other store is still selling but payments still on hold.

Re: WITHHELD PAYMENTS AND BAD LINKS

oldskoolmufflers — Tue, 23 Nov 2021 23:34:46 GMT

So far the VSBC has been the most helpful , the ACCC say it is Consumer Affairs area , not sure if they are taking may issue further but they did take a lot of information, I think the more people complain the more likely any government body will act. VSBC applications are at https://www.vsbc.vic.gov.au/application-forms/ the ACCC https://www.accc.gov.au/site-search/complaint and Consumer Affairs who I believe should be the ones to act is at https://www.consumer.vic.gov.au in Vic

Re: WITHHELD PAYMENTS AND BAD LINKS

oldskoolmufflers — Fri, 26 Nov 2021 00:46:55 GMT

$7000! Have you had any joy unlocking your money yet? they only owe me $2400

Re: WITHHELD PAYMENTS AND BAD LINKS

twyngwyn — Fri, 26 Nov 2021 01:18:12 GMT

Has anyone rung Adyen, to see if they can assist?

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