topic Re: Buyer won item but wrong size and doesn't want it in Selling

Buyer won item but wrong size and doesn't want it

kiaora1981 — Sun, 02 Dec 2012 05:55:13 GMT

A buyer has won a dress, she has contacted me a day after winning said item to say she realised it is wrong size so won't fit here so doesn't want to go through with purchase. What are the next stages, do i leave negative feedback for her, and cancel the transaction??? Please help? thanks

Re: Buyer won item but wrong size and doesn't want it

2106greencat — Sun, 02 Dec 2012 06:03:14 GMT

You can not leave negative fb for a buyer. You could open UPI, if the buyer pay's well and good, if not close dispute and issue buyer with strike, you will get your fvf refunded and can relist. Are they new to eBay? check if they have done this type of thing before? It really does depend on the circumstance, but buyers need to realise eBay is not a shop window, once you commit to buy, you should follow through.

Re: Buyer won item but wrong size and doesn't want it

kiaora1981 — Sun, 02 Dec 2012 06:07:12 GMT

Thanks for your advice. Not a new ebayer by the looks of it had a lot of transactions. I am kinda annoyed as like you said ebay is not a shop window and she has sat on this for 8 days now and you should check the size etc before bidding

Re: Buyer won item but wrong size and doesn't want it

*sparklz* — Sun, 02 Dec 2012 06:50:06 GMT

What GC said.

You can open the non payer dispute 4 days after the time and date of the sale then 4 days later from the time and date of opening the dispute you can close it and give them the well deserved strike they have earned.

Re: Buyer won item but wrong size and doesn't want it

*sparklz* — Sun, 02 Dec 2012 06:50:58 GMT

Also add them to your BBL and put in place the blocks to stop non payers from buying from you.

To put these blocks in place hover your mouse over account in your my ebay page and from the drop down click on Site Preferences then go down the list till you see Buyer requirements and to the right of that click on show then click on edit. From there you can put in place the blocks you want, to stop those you want to block from purchasing from you.

Re: Buyer won item but wrong size and doesn't want it

kopenhagen5 — Sun, 02 Dec 2012 06:55:29 GMT

In situations like this I would normally be the good service seller and ask them to agree to a mutual cancellation and give the benefit of the doubt to get the fees back.

But, and it's a big but, I have now realized that not all buyers are nice people. So, as cat said opening and closing an unpaid item case may be the way to go and means the buyer cannot leave feedback. If they do before the case is closed, you can have ebay remove it.

If a Mutual canc is sent and they click NO, you don't get fees back and cannot open a case and they can leave neg feedback.

BTW sellers haven't been able to leave neg feedback for years.

Re: Buyer won item but wrong size and doesn't want it

*sparklz* — Sun, 02 Dec 2012 07:02:03 GMT

If the message they sent was via ebay messages and IF you sent a mutual agreement they declined call ebay and they will refund you after seeing the message saying they did not want it and IF they left feedback you can get it removed if it was a neg comment as they said they did not want it in the messages.

Re: Buyer won item but wrong size and doesn't want it

foxette-in-sox — Sun, 02 Dec 2012 07:07:03 GMT

Kiaora,you have absolutely NO measurements in your listings-most buyers won't ask but do yourself a favour & put measurements in to save yourself from same problem again.

Re: Buyer won item but wrong size and doesn't want it

kiaora1981 — Sun, 02 Dec 2012 07:14:31 GMT

Thank for all the help guys. Sorry whats a measurement?

Re: Buyer won item but wrong size and doesn't want it

2106greencat — Sun, 02 Dec 2012 07:18:56 GMT

What's a measurement???

Yo Foxy - over to you - 😮

Re: Buyer won item but wrong size and doesn't want it

foxette-in-sox — Sun, 02 Dec 2012 07:20:58 GMT

Thank for all the help guys. Sorry whats a measurement?

Er you get a tape measure & measure across the gatrment from underarm to underarm,from one side of waist to the other from one side of hipline to the other from one side of hemile to the other & from shoulder to hemline.

So you write something like this

Tagged a Size 12 but please check measurements

Taken whilst laying flat

Underarm-48cm

Waist-42cm

Hipwidth-104cm

Shoulder to hem-104cm

Re: Buyer won item but wrong size and doesn't want it

2106greencat — Sun, 02 Dec 2012 07:37:42 GMT

What is a 'gatrment' please??

Re: Buyer won item but wrong size and doesn't want it

foxette-in-sox — Sun, 02 Dec 2012 08:04:00 GMT

What is a 'gatrment' please??

X-(

It s a match for hemile :_|

Re: Buyer won item but wrong size and doesn't want it

2106greencat — Sun, 02 Dec 2012 08:07:28 GMT

:^O

Re: Buyer won item but wrong size and doesn't want it

phorum_junkie* — Sun, 02 Dec 2012 08:09:15 GMT

A gatrment is what you get if you cross a hemile with a hermile 😉

Re: Buyer won item but wrong size and doesn't want it

kiaora1981 — Sun, 02 Dec 2012 09:11:21 GMT

OMG sorry i was having a blonde moment, of course i know what a measurement is...thats all well and good but still doesn't excuse time wasters!

Re: Buyer won item but wrong size and doesn't want it

i-once-was-bump — Sun, 02 Dec 2012 10:38:35 GMT

OMG sorry i was having a blonde moment, of course i know what a measurement is...thats all well and good but still doesn't excuse time wasters!

A blonde moment????

That would have to be one of the biggest blonde moments I have ever seem.

Re: Buyer won item but wrong size and doesn't want it

*new2vintage — Sun, 02 Dec 2012 16:41:30 GMT

" What's a measurement ? "

Life is like a box of chocolates........

( Another 1 4 NOTYA )

Re: Buyer won item but wrong size and doesn't want it

phorum_junkie* — Sun, 02 Dec 2012 23:22:04 GMT

If they haven't paid yet then it is much better to cancel now than have them receive the item and then open an item not as described dispute.

You really do need to put basic measurements in listings for clothes or you are going to waste a lot more time dealing with answering questions prior to people bidding or afterwards dealing with unhappy buyers.

As a buyer if I look at a listing that does not contain measurements I just hit the back button and move on to a seller who would rather spend a couple of minutes providing the information I need.

Re: Buyer won item but wrong size and doesn't want it

***super_nova*** — Mon, 03 Dec 2012 04:27:56 GMT

OMG sorry i was having a blonde moment, of course i know what a measurement is...thats all well and good but still doesn't excuse time wasters!

Not having measurements can give people excuse of claiming not as described. They can say you listed it as 12 and in fact it is more like 8, or it is actually child's 12. If there are measurements, unless you measured wrong, they have no excuse.