topic Re: Seller Protection in Selling

Seller Protection

tickford-t3 — Tue, 15 Feb 2022 18:52:22 GMT

I can’t find in Ebays T&C under Seller Protection anything referring to if the Carrier loses the item , does anyone have understanding if this happens will this be covered by the Seller Protections or am I as a seller that has uploaded tracking sent item on time etc would I lose the items plus I would lose the funds as well

eg $370.00 item sent parcel post with signature on receiving

Re: Seller Protection

repentatleisure1952 — Tue, 15 Feb 2022 21:28:08 GMT

To be covered by Seller Protection the tracking needs to show delivery to the buyer.

Re: Seller Protection

jellybirddesigns — Wed, 16 Feb 2022 00:56:24 GMT

There are actually 2 parts to the puzzle:

1) To be covered by Ebay, the item needs to show delivery to the buyer, as mentioned

2) However, if the item is genuinely lost in the mail, Aus Post will compensate you, up to the value of $100, unless you took insurance (which you hopefully did).

So, if this is the parcel you had the other thread about - the buyer could open a case for non-delivery and would win because you cannot show delivery. On the flip side, you would then raise a claim against Aus Post.

They would want proof of the value of the item, and I would just send them a simple screens shot of the transaction which shows what the item was, the value and the tracking number.

In the past, they have sent me a money order to cover losses caused by them.

Re: Seller Protection

tickford-t3 — Wed, 16 Feb 2022 01:50:36 GMT

Thanx Jelly, no its not anything to do with the misdirected parcel , its to do with a item i've purchased as a Buyer so i know i'm fully covered, but in the process of doing my claim i've just learnt the Seller that i purchased from is going to have the funds deducted , hence my asking as i'm a Seller i thort we were covered for lost freight, but i now know today that is not the case, the Seller sent it Parcel Post with a Signature but they didn't purchase extra cover - so a lesson learnt my end - but at the end of the day i will be going halves with the loss with the Seller if and when when the time comes, hopefully the item is found and arrives down the track.

Anyway thanx for your response its much appreciated rgds Darren

Re: Seller Protection

jellybirddesigns — Wed, 16 Feb 2022 02:17:21 GMT

Seller is 100% responsible for purchasing extra cover - not sure why you feel even partly responsible for sharing their loss. It would have cost the seller just an extra $7.50 to insure the full value.

Re: Seller Protection

tickford-t3 — Wed, 16 Feb 2022 03:34:12 GMT

Because its a Seller we buy from for Rare New Old Stock Ford Tickford Parts, i would like to keep a good rapport with them - like myself my Seller had the impression that the Seller was covered for lost items - all good this will be a Lesson for both of us for the Future - again thanx for you response

Re: Seller Protection

ding3773 — Wed, 09 Mar 2022 01:55:38 GMT

As a Seller, we have no protection

As the Buyer gets the goods, then says not received

Then ebay makes us pay the refund with out us getting the goods back

Even when we show tracking for the good

I do not mind to give a Refund, as long as i get the goods back,

But NO Ebay just puts our account on hold

Then we do not even get the funds from other sales

How do we fix this as now it has happened to me 3 times Lost Over $600

I am at a point off closing my ebay account

I buy on average 15 items a Week

And only sell a small amount

So i Guess its best not to sell on ebay

DENNIS

Re: Seller Protection

rider9595 — Fri, 20 Jan 2023 01:33:00 GMT

I recently purchased a registered envelope at my Local Post office put a Coin packed in cardboard weighed an ounce, sent it to this dude, he says he picked up all his mail and signed for the registered letter but didn't take any notice of it till he got home where he made a video on himself opening it an only finding a empty envelope. now I been held responsible for his negligence of not checking the letter at the Post Office where he should have just refused to take and had it returned to sender, even finding it was empty at home should have still taken thee unopened letter back instead of making a video, my Post Office lady pointed the finger at the post Office down there, so I lose my sovereign coin and 70 dollars with the US eBay I contacted on twitter I have an appeal against a wrongful ebay decision but in Australia there is none, yesterday they told me it would be decided and I would find out on the 23rd but an email 5 minutes later they had decided to take my money, was this dud a eaby employee? now I got to take all my coins that require registered mail of the ebay and sell them somewhere else this is not a safe place to sell items like such anymore.

Re: Seller Protection

padi*0409 — Fri, 20 Jan 2023 02:08:24 GMT

@rider9595 wrote:

...............he says he picked up all his mail and signed for the registered letter but didn't take any notice of it till he got home where he made a video on himself opening it an only finding a empty envelope. now I been held responsible for his negligence of not checking the letter at the Post Office where he should have just refused to take and had it returned to sender, even finding it was empty at home should have still taken thee unopened letter back instead of making a video................

How can the buyer be negligent in not checking the parcel at the post office ? At home they checked it and the coin was missing and they rightfully got a refund for the missing item.

How on earth would they know the coin was missing without opening the parcel ? So your premise of sending back an unopened parcel because the coin wasn't there is false.

It doesn't matter where the coin went missing, the buyer didn't get it so you have to refund them.

Re: Seller Protection

pnc75 — Fri, 20 Jan 2023 02:29:17 GMT

Bit suss that he made a video. something wrong here.

Re: Seller Protection

padi*0409 — Fri, 20 Jan 2023 02:40:41 GMT

@pnc75 wrote:

Bit suss that he made a video. something wrong here.

Yep PNC, I wondered about that as well. I guess maybe he couldn't feel the coin in the package and decided to video the opening of it - or he's running a scam of his own.

Multiple INR's would show that, if rider was to query eBay perhaps.............

The other thing was that I didn't think videos could be uploaded into an INR dispute ???

Re: Seller Protection

imastawka — Fri, 20 Jan 2023 02:51:15 GMT

Colour me confused.

Rider is registered in Australia, but talks of ounces, losing money to ebay US and the Post Office 'down there'

I also didn't think ebay took any notice of videos in disputes.

Re: Seller Protection

sandypebbles — Fri, 20 Jan 2023 03:13:12 GMT

Wondered about that too?

Buyer should have 'taken notice' and felt the packaging up at the post office? (surely just as suss to 'check' it is what it ought to be there and then.....................how many people would even think to do that inside the post office?)

Rather than get home with it, then notice something (as stated by the OP but didn't take any notice of it till he got home) hence then video opening it?

Who the heck knows

Re: Seller Protection

padi*0409 — Fri, 20 Jan 2023 08:13:29 GMT

@imastawka wrote:

Rider is registered in Australia, but talks of ounces, losing money to ebay US and the Post Office 'down there'

They might be an "old fogey" like me Stawks, I need to convert metric to imperial to make sense of the units.

Sometimes it works when getting pulled up for speeding by a similar "old fogey" in uniform....😂

.............but not very often..............🙄

Re: Seller Protection

*sons_and_daughters* — Fri, 20 Jan 2023 23:33:46 GMT

@imastawka wrote:
Colour me confused.

Rider is registered in Australia, but talks of ounces, losing money to ebay US and the Post Office 'down there'

I also didn't think ebay took any notice of videos in disputes.

Coins are often referred to in ounces, even in Australia.

Maybe the buyer was in the US, hence the mention of ebay US? Hard to say really as the post was a bit confusing.

I'm thinking it's weird that the buyer videoed the opening. Do people routinely do that? Given Rider said the coin was a Sovereign, they are lucky they only lost $70. I'd have sold my soul to get a Sovereign for $70! Those coins usually sell for several hundred, and even close to a grand (sometimes over) if they are in excellent condition. This must have happened a few months ago as there is no sovereign showing in their sold items.