topic Re: Aust Post losing letters in Selling

Aust Post losing letters

munchkin83munchkin — Mon, 12 Oct 2020 09:22:18 GMT

Why is it that I can send trackable parcels and they never, ever go missing or get lost. Yet I send small items as a letter and every second one mysteriously vanishes? Do they not care about these items or do they take advantage of the fact that they aren't traceable and pilfer them?

I will be writing a lengthy letter to Australia Post tomorrow as I'm tired of having to refund buyers. I guess I will just have to add the extra cost of Registration to them, but really....this shouldn't be absolutely necessary

Re: Aust Post losing letters

padi*0409 — Mon, 12 Oct 2020 09:33:53 GMT

How do you know it's AP doing it and not "free" shoppers ?

Re: Aust Post losing letters

davewil1964 — Mon, 12 Oct 2020 09:36:59 GMT

@munchkin83munchkin wrote:
Why is it that I can send trackable parcels and they never, ever go missing or get lost. Yet I send small items as a letter and every second one mysteriously vanishes? Do they not care about these items or do they take advantage of the fact that they aren't traceable and pilfer them?
I will be writing a lengthy letter to Australia Post tomorrow as I'm tired of having to refund buyers. I guess I will just have to add the extra cost of Registration to them, but really....this shouldn't be absolutely necessary

I guess you will. Or use trackable envelopes. $2 more than the same size standard prepaid envelopes.

I doubt the issue is pilfering before receipt, however. So your lengthy letter to AP might be good as a vent, but won't actually achieve anything else. Some buyers seem to think that an untracked letter is a free gift.

I have never had that problem, but I'm probably not selling into the same market as you.

Edit: Good EVENING padi

Re: Aust Post losing letters

joz15au — Mon, 12 Oct 2020 09:39:55 GMT

Perhaps because dishonest buyers say they have not received items they know are untracked because they know if you can't supply a tracking number you will have no choice but to refund. Not always the case but it happens a lot I believe, in some categories more than others. So Australia Post is not always the culprit.

Re: Aust Post losing letters

joz15au — Mon, 12 Oct 2020 09:41:29 GMT

Sorry guys, you got in before me.😁

Re: Aust Post losing letters

padi*0409 — Mon, 12 Oct 2020 09:43:14 GMT

@davewil1964 wrote:

Edit: Good EVENING padi

Good AFTERNOON Dave.....................

Re: Aust Post losing letters

acermacca — Mon, 12 Oct 2020 09:43:24 GMT

Are you allowing the post office enough time ?

I know from recent experiece aust post have taken 5 and 6 weeks just to deliver letters in metro melbourne .

Aust post need to be more honest about this and give correct information to ebay so they can make adjustment to estimated dates.

Re: Aust Post losing letters

andrew0123 — Mon, 12 Oct 2020 20:11:13 GMT

Yea, people are taking advantage of ebays money back guarentee. This is only in effect with tracking. My tracked items have never been "lost" in mail. and I have had over 20 cases for non-tracked items. Australia Post will always prioritise items with tracking too meaning they get there 2ce as quick.

if you use stamps and for parcels only, just add free tracking stickers to them which AP give for free or if you have a lot buy them on ebay for about $5 a box of 50.

Just be very appreciative that Aus Post offer the cheap letter rate service and us ebayers can take advantage of this (it's designed for businesses mainly anwyay for advertising and promo's etc.). Here's a tip, don't send anything expensive in these letters and start increasing your prices and get storage with the money you make - most people sell for too cheap and too quick. Things will sell for a higher price if you're patient and you can use this extra cash to get registered letters for items say, over $40. (registered letters cost 4.70 each compared for 2.20).

Re: Aust Post losing letters

springyzone — Mon, 12 Oct 2020 21:49:46 GMT

@munchkin83munchkin wrote:
Why is it that I can send trackable parcels and they never, ever go missing or get lost. Yet I send small items as a letter and every second one mysteriously vanishes? Do they not care about these items or do they take advantage of the fact that they aren't traceable and pilfer them?
I will be writing a lengthy letter to Australia Post tomorrow as I'm tired of having to refund buyers. I guess I will just have to add the extra cost of Registration to them, but really....this shouldn't be absolutely necessary

Yes, very mysterious.

Here's a tip. Check if it is mysteriously your ebay letters that are disappearing, as opposed to your ordinary mail.

I have never had a letter lost by Australia Post. I am sure it happens occasionally but I can tell you now it has never happened to me. So I think Aus Post is getting flak here over something that isn't their fault. They certainly don't lose every second letter.

If it is happening to you, time to start thinking of other possibilities & the most likely one is some of your buyers are lying. You can't prove it though, and that's the whole crux of the matter. You'll have to work from there to decide what to do in future.

Re: Aust Post losing letters

shoppingbag* — Mon, 12 Oct 2020 22:24:30 GMT

Try posting them in a different Posting box. We had an issue like this where mail posted in a certain Posting box, never made it to it's destination, commented on by several neighbours. The Postal worker emptying it was seen rifling though the mail. Used another Posting box and no problems. Occasionally our Postie will put the neighbour's mail in our mailbox and vice versa. In your case, it could be buyers being impatient and claiming not received before allowing sufficient time. I make all sales (parcels) signature on delivery now, since I discovered that Australia Post will take no responsibility once the parcel is "safe dropped" even though on some occasions it is not safe to do so. With many deliveries being late at the moment, it is safer to register letters as well. Let the buyer pay for it. Then you will have peace of mind.

Re: Aust Post losing letters

*tippy*toes* — Mon, 12 Oct 2020 23:26:13 GMT

Except SOD doesn't exisit at the moment due to social distancing. If a parcel is SOD, the postie can sign for it and safe drop it if no one is home.

Re: Aust Post losing letters

p9games — Tue, 13 Oct 2020 00:26:01 GMT

I've had a few tracked items go missing. So it does happen

Re: Aust Post losing letters

digital*ghost — Tue, 13 Oct 2020 00:43:20 GMT

@*tippy*toes* wrote:
Except SOD doesn't exisit at the moment due to social distancing. If a parcel is SOD, the postie can sign for it and safe drop it if no one is home.

Some posties may do this, but they are not supposed to and you can complain if they do.

The protocol for SOD items at the moment is to confirm someone is home, and do a contactless delivery if so, but if not, it's supposed to be returned to a PO for collection. I'm at the PO every afternoon and there's always people picking up SOD mail that was returned there for collection, so there are posties following procedure (at least in my area lol).

Re: Aust Post losing letters

danieh_6 — Tue, 13 Oct 2020 05:23:07 GMT

If you post over a counter you should have to use a red posting box

Re: Aust Post losing letters

padi*0409 — Tue, 13 Oct 2020 05:33:50 GMT

@danieh_6 wrote:

If you post over a counter you should have to use a red posting box

..............huh ??????

Re: Aust Post losing letters

danieh_6 — Tue, 13 Oct 2020 06:18:22 GMT

Shouldn't

Re: Aust Post losing letters

yarmak — Tue, 13 Oct 2020 09:48:04 GMT

Aus Post are losing trackable items lately too

Dave

Re: Aust Post losing letters

moov-auction — Tue, 13 Oct 2020 22:30:02 GMT

To whoever said regular mail doesn't get lost, for me I have applied for a safeway everyday rewards card twice and it hasn't arrived either time. My guess is there are people stealing mail in my area to steal identity as my aunties 33 house apartment block regularly get mail stolen and she lives nearby.

Re: Aust Post losing letters

*tippy*toes* — Tue, 13 Oct 2020 23:13:09 GMT

@moov-auction wrote:
To whoever said regular mail doesn't get lost, for me I have applied for a safeway everyday rewards card twice and it hasn't arrived either time. My guess is there are people stealing mail in my area to steal identity as my aunties 33 house apartment block regularly get mail stolen and she lives nearby.

Put a lock on your mailbox. Worked for me. For letter mail anyway. Parcels that are "safe" dropped at my front door, which is very unsafe, are still at high risk.

Re: Aust Post losing letters

springyzone — Wed, 14 Oct 2020 00:42:31 GMT

@moov-auction wrote:
To whoever said regular mail doesn't get lost, for me I have applied for a safeway everyday rewards card twice and it hasn't arrived either time. My guess is there are people stealing mail in my area to steal identity as my aunties 33 house apartment block regularly get mail stolen and she lives nearby.

That may have been me, but I never said regular mail never gets lost. I said Australia Post doesn't usually lose the mail.

That's a different thing entirely.

I'm not saying they never lose anything, just that they don't go around losing 50% of the regular mail. They are much better than that.

If, for example, you're getting things stolen from a letter box or if you send things to a buyer and that buyer then lies about receiving it, that is hardly the fault of Australia Post.