double hold fee

dd3design — Tue, 08 Mar 2022 09:59:57 GMT

Has anyone else been charged an on hold twice for the one sale?

I have a buyer in WA who hasnt rec'd a parcel posted on 14th Feb and has put in a request and a negative rating. I understand this and have contacted the carrier who is following up the parcel.

However eBay have charged the on hold fee again, ie double the sale value!.

I spent over 2hrs on chat, with 6 (six) different agents, two of whom lied and all very evasive. And no response. I now have to wait up to 48 hrs to find out why, and then for the carrier to find and deliver the parcel before any of the hold is lifted.

How can any organisation hold funds that are not in any way associated with a sale? ie the second full buy price hold

And any suggestions?

Re: double hold fee

jellybirddesigns — Tue, 08 Mar 2022 12:03:07 GMT

Not sure I understand your post, TBH, but did you upload the tracking into the initial transaction?

You'll need to also upload it into the dispute, but what does the tracking actually indicate?

Sometimes there is a difference between what is displayed on Ebay and Aus Post.

CS reps are fairly hopeless, but if you are a new or infrequent seller, you'll need to be signed up and verified for the new Managed Payments system and your funds will be held for 20-30 days. Have you properly signed up?

topic double hold fee in Selling

double hold fee

Re: double hold fee