topic RESTRICTED FROM SELLING in Selling

RESTRICTED FROM SELLING

err111 — Mon, 21 Mar 2022 00:23:36 GMT

I HAVE HAD MY SELLING ACCOUNT CLOSED FROM AUGUST LAST YEAR.EBAY WONT SPECIFY A REASON AND HAVE SENT EMAILS STATING THAT I AM A RISK TO THE COMMUNITY.BEEN A EBAY MEMBER FOR MANY MANY YEARS I THINK AROUND 18YEARS AND NEVER HAD A PROBLEM BEFORE.CANT GET AN ANSWER FROM THEM.i ASKED TO SPEAK TO THERE LEGAL TEAM AS I BELIEVE THIS TOTALLY WRONG!!!!EVERY TIME I CONTACT THEM THEY KEEP SAYING THAT I AM RISK BUT NEVER HAVE STATED THE REASON WHY I AM A RISK.LETS GET TOGETHER AND IF NEED BE TAKE IT TO A COURT OF LAW.I HAVE NEVER HAD ANY CRIMINAL CONVICTIONS FOR ANYTHING IN MY WHOLE LIFETIME AND AT THE AGE OF 66 I AM KNOW BEING MADE OUT TO BE A CRIMINAL RISK.EBAY HAS MADE A BIG MISTAKE AND IF I HAVE TO SPEND MY LAST RETIREMENT DOLLAR TO CLEAR MY NAME AND SELLER DETAILS THEN THATS WHAT I HAVE TO DO.I AM REALLY DISGUSTED AND VERY UPSET WITH THE WAY THIS HAS BEEN DEALT WITH.EBAY MAKES A DECISION AND IT CANT BE DISCUSSED OR CHANGED.CANT YOU GUYS ACKNOWLEDGE YOU HAVE MADE A GRAVE MISTAKE AND YOU RATHER KEEP ME QUIET THAT ADMIT YOUR WRONG.RECTIFY YOUR MISTAKE AND APOLOGISE AND DO THE RIGHT THING BEFORE THIS GOES TOO FAR

Re: RESTRICTED FROM SELLING

sandypebbles — Mon, 21 Mar 2022 00:32:07 GMT

As you are 66 years old, you ought to have better manners than to yell at other people on a member to member forum eBay do not read

Re: RESTRICTED FROM SELLING

jellybirddesigns — Mon, 21 Mar 2022 01:00:19 GMT

Using all capitals is considered to be "shouting".

Paragraphs and spacing are your friend.

Few people will read your post as it is just too hard.

Ebay doesn't read here at all, only moderators.

Good luck taking Ebay to court - hope you have deep pockets.

Something must have happened prior to last August for them to take this action, although I do agree that they should at least tell you why. One possible reason is if you incurred a high rate of defects either through late shipment, or a high rate of cases closed without resolution. If you still have access to your Seller Hub, you can look at your seller level and it will show you the the defect rate. If you click on the box to expand it, you can download reports for each section.

There is no "legal team" to speak to. When you contact customer service, they are just low paid workers in developing countries who are mostly useless anyway.

Re: RESTRICTED FROM SELLING

gutterpunkz05 — Mon, 21 Mar 2022 01:13:22 GMT

You do not have to have a criminal conviction to be considered a risk. It can relate to any number of things,

IE: Credit rating, Known Associates, Communication links etc etc etc etc etc..................

Ebay are no obliged to tell you the reason your account has been restricted, and in some instances it can actually be illegal for them to divulge such information to you.

If you intend making threats of or instigating legal action against ebay, then I suggest you do it through a legal professional, and not carrying on on a public forum

Re: RESTRICTED FROM SELLING

err111 — Mon, 21 Mar 2022 01:42:13 GMT

Here is the full details of what they have done.

This occurred as Ebay were setting up there payment methods from Paypal to themselves.

I had a customer requiring a pair of new fenders fro a Ford Escort.Our storage warehouse showed we hade 1 pair left in stock.When we picked them up from the warehouse we found one of the boxes damaged and when we removed the fender also found that to be damaged.

We messaged the customer and told him that one of the pair was damaged and we wouldnt send him a damaged panel.

We had not received any payment from the customer into our account.

Funds had instead gone direct into a Ebay holding account.

Customer agreed It easier to cancel the order and wait until another shipment of panels were brought in from overseas UK.Meanwhile Ebay contacted us requesting we refund the customer?They were informed the funds the customer had paid were in Ebays own holding account and we didnt have access to the funds.Ebay then wanted me to update my credit card details and they would take the funds from my credit card even though we had never received any monies/funds for the sale of the items and with the new Ebay setup where Paypal is no longer in the loop.It was meant to be a simple method of Ebay sending the funds they had received back to the customer.This dragged out for weeks with our customer sending emails to Ebay explaining that I was trying my upmost to get the mistake made by Ebay rectified and this was in No way our fault and kept pushing Ebay to refund guy and the funds sent from Ebay back to him.This eventually took place approx 1 month to 6 weeks later.We then find that after Ebay agreeing it was there mistake and there would be No comeback on ourselves,everything was meant to be good.Then a month later we find I have a seller Restriction put on our account and also a note of No Seller Resolution.

We didnt recieve the funds and have never been given the funds and I shouldnt have been asked to refund something I have never received in the first place Eaby had the funds.The customer is also disgusted this has occurred especially after all the many conversations over a period of weeks getting the customer his refund back from Ebay.Looks Honesty doesnt pay.

Re: RESTRICTED FROM SELLING

domino-710 — Mon, 21 Mar 2022 01:47:42 GMT

Perhaps this is because with the new payments - eBay will do a temporary hold on the amount - until successfully delivered to the customer.

Once delivered the temporary hold would have been withdrawn & in whatever time eBay release funds - they would have been credited to your account.

Re: RESTRICTED FROM SELLING

err111 — Mon, 21 Mar 2022 02:05:05 GMT

Goods couldnt be sent as one of the panels was damaged when unboxed so funds would not be released even if the pair of fenders were sent(which we wouldnt do).Customer cancelled the order and if it was done via Paypal and we had the funds into our Paypal account,then the funds would have be returned immediately.

dont expect $1800 to be taken from our credit card and if the goods werent sent as they were damaged we would be out of pocket the amount when the customer doesnt receive them by Ebay rules

Re: RESTRICTED FROM SELLING

janeababe — Mon, 21 Mar 2022 02:10:54 GMT

I can certainly understand your frustration. But EBay will NEVER claim to be at fault.

I’m really not sure what you can do about it though. Customer service is non existent, and in all honesty, you will get better advice on this members forum, than you would through their help set-up.

I also wonder what actual good, taking it to court will achieve. EBay will drag it out for years and years and YEARS and you will not only be broke, but destitute too. It will also rid you of a life, and affect your health.

PICK YOUR BATTLES, MY FRIEND.

Ebay has gone downhill …. Start fresh on a new selling platform and just give eBay the bird!
They are now, equivalent to platforms like *wish* which is equivalent to shops like *the reject shop* IMO. Full of cheap, overseas, rubbish!

Honestly, taking this any further is just not worth the hassle, and you won’t get any further satisfaction from it.

💋💋💋J.

Re: RESTRICTED FROM SELLING

err111 — Mon, 21 Mar 2022 02:24:11 GMT

Yes

I know its like knocking your head against a brick wall.I have been in our Motorsport business for 30 years and always relied solely on good feedback and word of mouth.Its pretty disheartening when copping this sort of stuff when I know I have done nothing wrong and always looked after our customers.Especially after getting Ebay to a apologise to the problem they had caused initially and agreeing no more consequences.Then to change there minds with No reason given,I think personally is wrong

Re: RESTRICTED FROM SELLING

tickford-t3 — Mon, 21 Mar 2022 03:15:59 GMT

Sounds like you need EBay’s managed payments dept to give you a call - here is how you can receive a Phone Call

At the top of your eBay page Click on Help - when this opens type in Managed Payments - when this opens you will see Options, click on the option that reads “ Start Getting Paid on EBay ” when this opens Scroll all the way to the bottom of the page and Click on “ Have us Call you ” you will then have someone from the Managed Payments Dept give you a call , you will then hopefully will be able to sort out your problem

hope this will help have this sorted

Re: RESTRICTED FROM SELLING

jellybirddesigns — Mon, 21 Mar 2022 03:36:30 GMT

Were you fully signed up and verified for the new Managed Payments? You would have had to provide a passport or drivers licence. It started rolling out from July 2020 and all sellers would have had to change over. There is no longer Paypal for sellers, but all nett funds are sent to your bank account.

Until you were fully verified, you wouldn't have been able to receive payments.

You should have cancelled the transaction though, even though the funds were on hold, but it doesn't seem like you did that?

Re: RESTRICTED FROM SELLING

jellybirddesigns — Mon, 21 Mar 2022 03:49:41 GMT

-----

Customers cannot cancel orders, only sellers can do that. You've been on Ebay long enough to know that.

Re: RESTRICTED FROM SELLING

lezned-toycollector — Mon, 21 Mar 2022 10:26:51 GMT

That's not completely true. A buyer can most definitely cancel an eBay order - if they meet the requirements

Re: RESTRICTED FROM SELLING

davewil1964 — Mon, 21 Mar 2022 10:36:30 GMT

Which are very limited

Re: RESTRICTED FROM SELLING

jellybirddesigns — Mon, 21 Mar 2022 10:48:54 GMT

@lezned - my bad - they have 1 hour after ordering to cancel it themselves, but only if it's not been sent.

Re: RESTRICTED FROM SELLING

springyzone — Mon, 21 Mar 2022 23:36:00 GMT

I totally get it that you are incensed with ebay. It's pretty tough to be an ethical seller, plodding away over many years, to suddenly find you have been classified as a risk and banned from selling.

I can understand the frustration too in not knowing why you are considered a risk.

You're not the first person I have seen come on the boards though to complain that this has happened to them. The problem as I see it is that I haven't heard of a single one who was able to get ebay to overturn the decision. I'm not saying it can't be done, just that I haven't read of it, so I suspect you are up against it.

I don't think an ebay defined risk is anything like a criminal risk. I guess at times they could be one and the same eg if ebay found a fraudulent seller. But there are several reasons from what I understand, that a seller can be considered below par without ever touching on being criminal.

The reason I am answering this post is because I saw you write that you were prepared to spend your last retirement dollar if you had to, to get this rectified. Totally not worth it. Very stressful for you and just not worth the money loss. Please rethink it.

Ebay isn't what it was 20 years ago anyway and there are now other selling platforms out there.

If you seriously want to keep listing on ebay, find someone close-maybe an adult child or close friend-who does not have an ebay account. A lot of people don't, nowadays. If they are willing, get them to open one and you use that account and address to list. (on their computer, not your own as ebay could track)

Re: RESTRICTED FROM SELLING

p9games — Tue, 22 Mar 2022 00:33:00 GMT

It's clear you do not understand how Ebay payments work.

If you have an order for $1800 the money would be shown is 'PROCESSING' in Ebay. Had you done as instructed and processed a refund, the customer would have been refunded using those held funds. There was no expectation that you would be out of pocket.

Save yourself the stress and stop the bluster about legal action. Your failure to comprehend how Ebay functions is not grounds for a legal case.

Re: RESTRICTED FROM SELLING

err111 — Tue, 22 Mar 2022 01:18:41 GMT

Here are the facts

Customer requested a cancellation of the order,which with consultation via Ebay was done.This then meant funds which were in a Ebay holding account(remember this system had only just be put in place)

The next thing I need to do with regards to the buyer was to try and get the funds released back to him from Ebays holding account.No-one at Ebay knew how they could get the refund returned from there hold account back to the buyer.Everytime it was meant to be sorted they would message me asking for the funds to be supplied.Everytime we replied explaining that we didnt have the funds and Ebay wherever in there system was holding the amount of refund.this carried on over 30 times with no-one knowing in ebay how to get the held funds returned.After 4 weeks my account showed up that we owed Ebay the full amount of $1800 which would be taken from our credit card or bank.after 6 weeks plus of backwards and forwards Ebay finally found out how to transfer the funds back to the buyer from there holding accounts.Then on our following month accounts Ebay was asking for the seller fees for the item which after numerous messages and call backs they finally relinquished.There system at the time of the changeover from them using Paypal was in a complete shambles.The buyer when we initially told them that Ebay had frozen my sellers account contacted Ebay and told them in his words that what they were doing was totally wrong and that I had been the person trying to get his refund back all of the time this dragged out for and that he was extremely annoyed at Ebay for them stopping me from selling and that Ebay couldnt sort the roblem at it was only with my persistence that he got his refund at all.There system was flawed at that time and now after they initially re-instated the sellers account they later overturned it.