topic Re: Grrrr in Selling

Grrrr

kaycan1963 — Tue, 29 Mar 2022 15:18:20 GMT

Gday all,

I sold an item over a mth ago,i recieved a message from the buyer on the 29/3 that they didnt recieve their item and requested a tracking number to which i provided. Yesterday they opened a dispute on the grounds of not recieving their item. After looking at their tracking the item did reach their destination, but after 12 days they did NOT pick the item up from their post facility, and its on its way back to me. Not recieved yet. My question is how am i responsible for the item considering the buyer didnt pick up???? They are demanding a refund,??? I dont believe i owe them one,?? What to do,?????

Re: Grrrr

papermoon.lady — Tue, 29 Mar 2022 17:17:50 GMT

Make sure you upload the tracking to the dispute, and it should be no problem for you.

Re: Grrrr

*sons_and_daughters* — Wed, 30 Mar 2022 14:11:23 GMT

When the item arrives back to you, refund the cost of the item only, minus any postage costs and ebay fees. Not picking up an item isn't covered by the ebay money back guarantee, but you can't keep the money if the item is returned. Hence why you just refund the item cost, less fees, and nothing more.

Re: Grrrr

tickford-t3 — Thu, 31 Mar 2022 23:31:35 GMT

Curious , when a items returned like this one - is there a postage charge for the return ?

Re: Grrrr

papermoon.lady — Fri, 01 Apr 2022 00:12:14 GMT

No. If an item is not picked up, it is returned to the sender at no cost.