topic Re: delivered but tracking not updated in Selling

delivered but tracking not updated

dbcoalface — Sat, 20 Jul 2019 07:30:43 GMT

Hi eBay community

I have sold two items to a buyer. The 2 items have been delivered. The buyer has acknowledged this. But the tracking status remains as SENT and not updated to DELIVERED. The items were both in the same package. Standard Australia Post with a tracking ID. Why hasn't the status been updated to DELIVERED? Does the buyer do that or does Australia Post do that? I've asked the buyer to update and they say they can't / don't know how? Any thoughts? Does it matter if the status remains as SENT forever?

thanks

Tim

Re: delivered but tracking not updated

davewil1964 — Sat, 20 Jul 2019 07:56:15 GMT

As long as the buyer doesn't open an INR case, it doesn't matter what the delivery status is. Even then they have acknowledged receipt, so you should be right.

The delivery person is the one who marks it as delivered. Scans, actually. Maybe the scanner was playing up.

I don't even check tracking unless there is an issue, so I have no idea what the prevalence is, but what I don't know (or care about, generally) doesn't stress me.

Re: delivered but tracking not updated

kopenhagen5 — Sat, 20 Jul 2019 08:59:22 GMT

Does it matter if the status remains as SENT forever?

No, provided buyer doesn't open a case as dave mentioned.

Tracking is designed to keep recipient informed during transit and protect seller should there be a dispute.

In future perhaps ask an experienced person before asking a buyer such things.

It could give a buyer ideas of getting a freebie knowing you don't have proof.

Re: delivered but tracking not updated

digital*ghost — Sun, 21 Jul 2019 06:49:23 GMT

What is entered as the carrier? Just thought I'd ask as from memory some systems will enter Aus Post and some will enter Australia Post - only the latter, full name will link ebay tracking to Australia Post tracking properly and show the tracking updates.

Re: delivered but tracking not updated

brerrabbit585 — Sun, 21 Jul 2019 09:39:08 GMT

All my recent registered envelopes have gone via Austria Post. Figure that one out!

Re: delivered but tracking not updated

digital*ghost — Sun, 21 Jul 2019 11:39:32 GMT

@brerrabbit585 wrote:
All my recent registered envelopes have gone via Austria Post. Figure that one out!

But how, lol.

You can consider that question to be asking either how did Austria Post get entered as the carrier, or - if the answer is I dunno - how am I supposed to figure out eBay's deep, dark secrets.

Re: delivered but tracking not updated

brerrabbit585 — Sun, 21 Jul 2019 13:36:04 GMT

Someone's typo, I suspect. It does look pretty awful though.

It was actually Austria Post Registered. One of the other options was Australia Post but I assumed that was only for normal mail and that the Austria option really was for AP reg'd so that's what I selected when I entered the tracking number.

Re: delivered but tracking not updated

digital*ghost — Mon, 22 Jul 2019 02:12:45 GMT

Ahhh - I dunno what they were thinking with the changes they made, none of it makes my job simpler and I don't like the new page where you manually enter the tracking. I can't copy / paste the carrier name anymore because as soon as I click out of the text field, it disappears, though I can still copy / paste the tracking number to all items in the order, and before I could just tap 'A' to bring up a nice, short list of Aus carriers that start with A in the dropdown, click on Australia Post, and move on to the next one. Now the list seems to include every postage carrier from around the world I have to type in 'Au' for it to drill down and show Australia Post but before it was a relatively quick "tap, click, tap, click" process, now its "tap.....scan keyboard....tap, click".

Why they can't just give me a tick box or something to apply the info entered on the first line item to all items in the order is beyond me.

Re: delivered but tracking not updated

wide-world-of-stamps — Mon, 22 Jul 2019 02:27:17 GMT

Exactly. We agree with everything said in your post!

Re: delivered but tracking not updated

brerrabbit585 — Mon, 22 Jul 2019 08:56:27 GMT

You had me a bit worried as I didn't realise it had lots of overseas carriers, so I thought I'd better check the tracked item I sent last week. It clicked through to AP's tracking page. I doubt Austria Post could have delivered it in four days (including a weekend).

Re: delivered but tracking not updated

johnnyxu1227 — Sun, 10 Apr 2022 03:08:54 GMT

If you are having this issue with Australia Post tracking numbers, there is a workaround. Australia Post tracking number has two formats, a long and a short one. They both attach to the same article in Auspost system. You can provide either one to buyer to start with. And if the eBay tracking is stuck not being updated. Just change your tracking from one to the other format after it is delivered. Upon tracking number change, eBay will fetch again with the ''new'' tracking number and will show the latest delivery status.

Re: delivered but tracking not updated

kh-stanley1 — Sun, 10 Apr 2022 04:02:55 GMT

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.