topic buyer selected parcel post will not generate label in Selling

buyer selected parcel post will not generate label

chubbbun_0 — Tue, 10 May 2022 11:31:47 GMT

Just sold an item today and am trying to generate a postage label - that the buyer has already paid for - and the website repeatedly fails. Not only fails, but is entirely unhelpful:

"It was not possible to generate the label. Something is wrong. Please try again later."

How do I resolve this and how do I apologise to the buyer for the delay?

Re: buyer selected parcel post will not generate label

padi*0409 — Tue, 10 May 2022 11:41:34 GMT

Just go to your post office and pay there, but upload the tracking number to the sale. You have selected 2 business days as your handling time so there's no problem with the buyer.

I hope you have signed up for Managed Payments and verified that for selling.

Re: buyer selected parcel post will not generate label

gutterpunkz05 — Tue, 10 May 2022 11:54:50 GMT

I take it you mean the buyer has paid you for postage, it is now up to you to source and pay for postage. The choice is yours, as to obtaning post via online methods, or traditional over counter.