topic incomplete refund in Selling

incomplete refund

dr_syd — Fri, 10 Jun 2022 09:23:09 GMT

I recently ordered and paid for a listed item.

The seller then cancelled the transaction stating he no longer has the item.

However, the refund was incomplete, ie not the full sum.

Any advise on where I should go with this please?

Re: incomplete refund

gutterpunkz05 — Fri, 10 Jun 2022 09:41:59 GMT

Is it the shipping component that has not been refunded. Recently refunded a buyer who wished to cancell purchase, and for some reason the postage component was not refunded. After being contacted by the buyer wanting to know why postage had not been refunded. I contacted CS who refunded the postage as a goodwill payment from ebay.

Re: incomplete refund

dr_syd — Fri, 10 Jun 2022 10:50:52 GMT

thanks mate , I find ebay site hard to navigate, where is the customer support page?

Re: incomplete refund

gutterpunkz05 — Fri, 10 Jun 2022 11:57:24 GMT

You would be best off contacting the seller and have them sort it out. Otherwise you can only contact CS via live chat, which can be found via the help tab

Re: incomplete refund

dr_syd — Sat, 11 Jun 2022 05:09:14 GMT

Help doesn't work as it assumes full refund was issued

Re: incomplete refund

kopenhagen5 — Sat, 11 Jun 2022 05:16:56 GMT

Help, at the top of the page.

Then scroll down to contact us.

https://www.ebay.com.au/help/contact_us?id=4042&st=10