topic Sendle Refund in Selling

Sendle Refund

5284helen — Tue, 14 Jun 2022 00:26:49 GMT

I decided to send my sold item to the buyer via Sendle. After trying to work through the information and printing a label I decided to send through Australia post. When I went to enter the Aus Post tracking number I realized I had been charged for the Sendle tracking label. How do I get a refund for the Sendle cost.

Re: Sendle Refund

padi*0409 — Tue, 14 Jun 2022 01:57:38 GMT

You should not have been charged for the label until you actually use it, see the heading on the link below.

https://support.sendle.com/hc/en-au/articles/4413677543565-Return-labels

Contact your customer and update them on the AP tracking details, since you may not be able to change that on the sold listing.