topic Re: negative comment removal in Selling

negative comment removal

theantennacompany — Tue, 12 Jul 2022 14:26:17 GMT

As a suggestion, good sellers like myself a veteran of over 10 years should have 1 neg feedback credit per month.

Re: negative comment removal

padi*0409 — Tue, 12 Jul 2022 14:38:32 GMT

No, I would see that as a way of second rate sellers getting away with well-deserved negs, if you were a first rate seller you shouldn't need that at all.

You have feedback revisions you can utilise, so in reality why would you need that facility ?

It's well known on the boards that some "teflon sellers" are able to get negs removed at the drop of a hat, I for one hate that that happens.

Re: negative comment removal

springyzone — Wed, 13 Jul 2022 00:33:22 GMT

@theantennacompany wrote:

As a suggestion, good sellers like myself a veteran of over 10 years should have 1 neg feedback credit per month.

What??

You're kidding.

The most ridiculous & unnecessary suggestion I have read in ages.

Feedback is feedback. If you are a good seller, most of it will be positive anyway.

You would take away the credibility of feedback if you as seller could just will nilly remove one feedback per month. That's 12 a year. That's quite a lot, actually.

And what if you got 3 negs in a month? Are you saying you'd like to pick which one goes?

Please give buyers credit for some brains. If someone gives you unreasonable feedback, most people will realise that and it won't influence their decision one iota.

A lot of other buyers won't even bother to check your feedback at all. They might see your score and that's enough. They probably wont leave feedback either.

Feedback is there for a reason, it is supposed to be an independent opinion about a product or seller. There are already special circumstances where a seller can get feedback removed. If there was a system where fair feedback was removed just because you as seller had a feedback remover credit available, I know I for one would be livid if that was my feedback. It would turn me off using ebay.

Re: negative comment removal

paper-jack — Wed, 13 Jul 2022 01:25:29 GMT

Not a good idea at all.

If a buyer leaves negative feedback, especially if that feedback shows the buyer has either not read the item description or failed to install/use a product properly, a patient and reasonable reply given by the seller can be worth more to the seller than positive feedback in the first place.

Re: negative comment removal

sandypebbles — Wed, 13 Jul 2022 01:44:53 GMT

Good sellers should not get real negs as often as once a month

Especially highly experienced good sellers

And those sellers should be reporting malicious negs to eBay

Not sure why you are suggesting it to fellow members though, not as if we can introduce such a thing

Re: negative comment removal

gutterpunkz05 — Wed, 13 Jul 2022 03:13:04 GMT

I will be Polite, Silly Idea.

If a Neg is warranted, cop it, if not, there are avenues available to sellers.

I have only ever had 2 -FB and 1 False +FB ............... Both Negs and the False Pos Comment, were removed by ebay, being proven to be False and Defamatory.

Re: negative comment removal

folosite — Thu, 14 Jul 2022 08:08:43 GMT

@
@springyzone wrote:
Feedback is there for a reason, it is supposed to be an independent opinion about a product or seller.

That's not really correct. Feedback has to be only about seller or transaction in general. Cannot be about product or shipping times.
If you read feedback policies it clearly states :
"Keep in mind that Feedback is about your experience with the seller – it's not a review of the product you bought."
For products you can go on product listing and leave a product review. Unfortunately eBay does not enforce it and does not remove feedback that is product related

Re: negative comment removal

padi*0409 — Thu, 14 Jul 2022 08:20:57 GMT

@folosite wrote:

That's not really correct. Feedback has to be only about seller or transaction in general. Cannot be about product or shipping times.

Rubbish, of course it can be about the product and the shipping times.

If the item is "not as described" that can be put in the feedback.

If the item doesn't arrive within the ETA set by eBay (which can be delusional) or the seller doesn't send within their handling time, that fact can be put in the feedback.

Re: negative comment removal

folosite — Thu, 14 Jul 2022 08:34:25 GMT

@padi*0409 wrote:
@folosite wrote:

Rubbish, of course it can be about the product and the shipping times.

If the item is "not as described" that can be put in the feedback.

If the item doesn't arrive within the ETA set by eBay (which can be delusional) that fact can be put in the feedback.

Item not as described is about seller not product.
I was saying about feedback on a product, that is what product reviews are for - like, you buy let's say a TV and you leave a negative saying picture is not good quality - that is not seller's fault and should not be blame for it.
Shipping times are up to the couriers and should not be blamed on sellers. Of course buyers do it all the time but ebay does remove the negative feedback related to shipping times, in my experience. As long as you have tracking and it shows was posted on time, is nothing else to do and if item is late, is not seller's fault.

I recently bought something on eBay and paid extra for Express - it took 10 days instead on 1-2 days ,with Au Post, from Sydney to Melbourne - in your view, I should go and leave a negative to the seller - why ??? he did nothing wrong.
I would never do that, is not his fault Au Post is bad

Also, you should read the feedback policies, you might learn a thing or 2

Re: negative comment removal

davewil1964 — Thu, 14 Jul 2022 10:23:32 GMT

Not much point using a posting ID when you've already revealed your selling ID.

You might learn a thing or two by trying to have negs removed and seeing what eBay's response is. Feedback is subjective, and there are few avenues where eBay will overrule the buyers' SUBJECTIVE feedback.

So you got a neg. You think it is unfair. You want eBay to basically dump negative feedback for sellers. Ain't gonna happen.

For the record, I consider feedback on eBay to be a joke. I leave it for 100% of sales, but get it for around 20%, so it's not a real or useful metric.

Re: negative comment removal

kopenhagen5 — Thu, 14 Jul 2022 11:20:37 GMT

@theantennacompany wrote:

As a suggestion, good sellers like myself a veteran of over 10 years should have 1 neg feedback credit per month.

Well it's a good thing eBay doesn't read here.

Even if they did, your suggestion wouldn't be taken seriously ................for obvious reasons.

Re: negative comment removal

*sons_and_daughters* — Thu, 14 Jul 2022 13:41:29 GMT

Not sure which of your ID's to reply to, so I'll pick this one. I have no idea why sellers think the world is over because they got a negative feedback. Most buyers don't even look at a seller's feedback, which is obvious by the 1,000's that Chinese sellers get every year, yet their sales continue to be through the roof.

If it doesn't violate the feedback policies where you can get it removed, leave a polite, factual reply. No abuse, no name calling, no accusations. Then on the rare occasion a buyer does check your feedback, they can see that you are not going to turn into an ogre should there be an issue if they choose to buy from you. I have bought from many sellers with negs. I have also not bought from some because of their abusive, vile replies to the feedback. Doesn't instil any confidence.

Plus, it looks like you managed to get it removed, so that's a +1 for you.

Re: negative comment removal

springyzone — Fri, 15 Jul 2022 03:53:10 GMT

@folosite wrote:
@
@springyzone wrote:
Feedback is there for a reason, it is supposed to be an independent opinion about a product or seller.

That's not really correct. Feedback has to be only about seller or transaction in general. Cannot be about product or shipping times.
If you read feedback policies it clearly states :
"Keep in mind that Feedback is about your experience with the seller – it's not a review of the product you bought."
For products you can go on product listing and leave a product review. Unfortunately eBay does not enforce it and does not remove feedback that is product related

I would say you too are only partially correct. Technically, I know (have often read) that feedback should only be about the transaction but I think shipping time frames can often legitimately come into the discussion. For example, if a seller didn't bother posting till well outside their advertised time frame, I think a buyer would be entitled to mention that. Postage time frames are of interest to other buyers.

From what I have noticed with feedback, ebay leaves a lot of comments about postage time/product opinions stand. They seem to have enabled it even more in recent months since they hugely expanded the amount of feedback a person can give.

As a buyer, I find some of the product comments can be helpful. In that spirit, I've often left comments about the quality of a product in my own feedback for sellers & as far as I know it has never been removed ( positive comments so not sure a seller would want positives removed anyway).

When it comes down to it, no matter what ebay policy is, many buyers use feedback as a quick way to comment on both the transaction and product and many definitely comment on how quickly or otherwise an item was posted off. If it is way out of order, no dount ebay will remove it but the majority of it stands. That's how customers like to leave their comments, if they leave them at all. You aren't going to get too many who leave feedback and then search around for a place to leave a separate product comment.

My main concern with this thread though was the idea that legitimate feedback could be routinely removed by a seller. Don't like the idea.

Re: negative comment removal

springyzone — Fri, 15 Jul 2022 04:02:58 GMT

By way of a PS.

Your post got me curious so i looked up my own feedback given to others and in quite a lot of them I talk about a product.

In one of the more recent feedbacks I gave, I was talking about a child's frock I bought second hand. I wrote that it was excellent quality and very clean. Now, that is 100% about the product but I see that as legitimate and helpful feedback because the seller at that time had a few second hand items on sale and to me, when you are buying something that is not new, espcially clothing, your worry could be about whether it is in as good condition as the ads says and if it is clean etc

So hearing from another buyer that their expectations were surpassed can be reassuring. If something is very clean, ironed and folded carefully, that's about both the item and seller actions, the edges smudge a bit sometimes.

Not saying I am necessarily right, just that it's my philosophy behind some of the feedback I give.

Re: negative comment removal

padi*0409 — Fri, 15 Jul 2022 04:17:41 GMT

@folosite wrote:
Also, you should read the feedback policies, you might learn a thing or 2

I have read about feedback policies thank you, along with most of eBay's other policies over the years.

Clearly you haven't.

Re: negative comment removal

sandypebbles — Fri, 15 Jul 2022 04:30:46 GMT

And that from a person who had to post with their other ID to back up the comments made by their first ID when they failed to get the replies they wanted

Yah

Re: negative comment removal

padi*0409 — Fri, 15 Jul 2022 04:41:49 GMT

I'm currently searching for a BIG cyberstick Sandy, to give some people a bit of education........

Re: negative comment removal

domino-710 — Fri, 15 Jul 2022 09:07:06 GMT

I'm just buying into this because...............................

Purchased 2 pairs of these :

UGG Boots Women Men Australian Sheepskin Wool Short Classic Boot Water Resistant

Must admit - not a bad product - good fit - BUT.

Itty Bitty - label inside - MADE IN CHINA.

I go out of my way - not to buy anything relating to CHINA.

My feedback - simply stated - Disappointed - MADE IN CHINA.

REMOVED.

Can't win.

Re: negative comment removal

springyzone — Fri, 15 Jul 2022 06:48:14 GMT

That would disappoint me too domino.

I recently bought Ugg gloves as a gift and was not impressed to find they were made in China. (not bought on ebay but on a different site).

Personally, as a buyer, I would have found your feedback useful.

Re: negative comment removal

eol-products — Fri, 15 Jul 2022 07:24:36 GMT

The listing stated country of manufacture was China so I feel most would already know this. I remember sometime ago checking a number of brands and most are Aust. sheepskin but made in China. I think there may only be one brand left that is made here.