topic Re: Negative feedback on delivery time in Selling

Negative feedback on delivery time

liquidationhouseffi — Tue, 06 Sep 2022 01:51:56 GMT

I sent an item on 15/08, around 10days later the buyer told me didn't receive the item. I asked the buyer to wait few more days. Today I received message from the buyer saying I am a lier cause the stamped date on the letter is 26/08, and left me a negative feedback. I don't know what happened, what can I do now?

Re: Negative feedback on delivery time

imastawka — Tue, 06 Sep 2022 02:09:22 GMT

The dangers of sending without tracking.

Not a lot you can do really

Re: Negative feedback on delivery time

jellybirddesigns — Tue, 06 Sep 2022 02:48:39 GMT

Just respond professionally without emotion - future buyers will want to see how you handle things when they go wrong.

Re: Negative feedback on delivery time

papermoon.lady — Tue, 06 Sep 2022 03:04:34 GMT

In addition to what has already been said - next time go to the post office if you can. If you put an untracked small item in an AusPost red box, the stamp will be when the item arrives at a sorting centre, not on the day when it is posted.

Re: Negative feedback on delivery time

liquidationhouseffi — Tue, 06 Sep 2022 06:47:49 GMT

I tried to explain to the buyer, but the buyer insisted I lied, and in the latest message the buyer said I put the wrong suburb and the letter was sent to the wrong place.

Re: Negative feedback on delivery time

domino-710 — Tue, 06 Sep 2022 06:56:38 GMT

Let me get this right.

The buyer stated - the ' letter ' was not posted on the 15/8 - but on the 26/8.

So - in fact has received the ' letter '.

LOL - but it was sent to the wrong place - sheesh - YJCMTSU.

Keep all messages.

Re: Negative feedback on delivery time

jellybirddesigns — Tue, 06 Sep 2022 08:15:30 GMT

If it was sent to the "wrong" place, how did he actually get it? Where did he pick it up from? How did he know where to find it?

Sounds unhinged.

Re: Negative feedback on delivery time

jellybirddesigns — Tue, 06 Sep 2022 08:20:07 GMT

@liquidationhouseffi wrote:
I tried to explain to the buyer, but the buyer insisted I lied, and in the latest message the buyer said I put the wrong suburb and the letter was sent to the wrong place.

Sorry, I meant if/when you respond to the negative - that's what the public will see.

Re: Negative feedback on delivery time

liquidationhouseffi — Tue, 06 Sep 2022 08:33:57 GMT

The following is what the buyer wrote to me "And I’ll also add that you got my address wrong. You put the wrong suburb & post code (not what I had on eBay as my address) it only went to the next town and won’t make a huge difference in time but you didn’t even get that bit right."

I have replied the buyer with a screen shot of the order details, and have no reply yet.

Re: Negative feedback on delivery time

liquidationhouseffi — Tue, 06 Sep 2022 08:45:18 GMT

Thanks, I tried to reply the feedback using the app, but couldn't find out how to do it, will do it when I have my computer.

Re: Negative feedback on delivery time

gutterpunkz05 — Tue, 06 Sep 2022 09:44:46 GMT

Before you reply to the FB, contact customer service via live chat and advise them you consider the FB to be Defamatory and politely request the FB be removed. The fact you don't have tracking might go against you, but then again you might get lucky.

Re: Negative feedback on delivery time

jellybirddesigns — Tue, 06 Sep 2022 09:52:29 GMT

So much buyer angst over an $8.00 item.

Definitely put this idiot on your blocked list and stop communicating with him.

Re: Negative feedback on delivery time

liquidationhouseffi — Tue, 06 Sep 2022 11:07:03 GMT

Thank you, I just sent an request to eBay to see if it can be removed or not. And I just checked the buyer's feedback for the other sellers, 6 of the latest 25 feedback are negative, and one seller (100% positive feedback) replied 'not a positive buyer', is it normal to leave so many negative feedback (nearly 25%)?

Re: Negative feedback on delivery time

jellybirddesigns — Tue, 06 Sep 2022 23:50:04 GMT

Some people do have a habit of leaving negs.

Personally, I always look at the feedback a buyer has left for sellers. If I see a pattern of negs or poor behaviour, I will cancel the sale and block the buyer. The vast majority of my buyers are lovely, but there are definitely some that are not worth the risk, so sellers have to protect themselves and look at the bigger picture beyond just getting a sale.

Re: Negative feedback on delivery time

*sons_and_daughters* — Tue, 06 Sep 2022 23:52:43 GMT

No, it's not normal to leave so many negs. Some buyers are very trigger happy. Others just seem to have no end of "bad luck" buying on ebay (usually because they keep buying cheap rubbish from Chinese sellers, expecting it to be of the highest quality............because that's what shows in the photos).

One neg isn't going to stop people buying from you. I know it hurts to get one, but it really isn't the end of the world. If ebay refuse to remove it, then leave an honest, professional reply, without emotion, so buyers can see that you are still professional, without getting abusive if there is an issue.