topic Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost in Selling

Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

jgabmusicshop — Sat, 29 Jan 2022 10:15:24 GMT

Hi there,

I accidentally printed sendle postage label but I wanted to use AusPost so I cancelled the sendle by clicking on manage order and clicking cancel order. Now, I want to send my item using Australia post instead but I cannot see any option. The buyer has already paid for my item. Can someone help me please?

Thank you.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

jgabmusicshop — Sat, 29 Jan 2022 10:31:51 GMT

It says that my item is picked up but the item is still my house?? Also I just want to add a tracking number with Auspost and not that sendle thing. There's no option to add tracking number anymore and cancel order. Please help thanks

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

jellybirddesigns — Sat, 29 Jan 2022 10:39:53 GMT

Sounds like you've cancelled the whole transaction. Did you get a message that the buyer has been refunded?

Just as an aside, you need to send with Signature on Delivery as the item is valued over $750.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

jgabmusicshop — Sat, 29 Jan 2022 18:58:01 GMT

No, I haven't refunded the buyer. The order details just says "posted" even though I haven't posted it yet. I actually cancelled the sendle postage label but it still says that it was posted?? I can't even book for a new sendle postage label or use other postage service like AusPost which I prefer. Can't I just send it thru AusPost and just add on the "add additional tracking number" and put AusPost tracking number in there?

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

curraone — Sat, 29 Jan 2022 21:31:10 GMT

If you use Australia Post and get a label, you will be able to update the tracking number to the new number.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

kieran.darcy — Wed, 04 May 2022 14:28:03 GMT

Hi, did you ever solve this? I've just done the same thing and am wondering what to do.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

tarotmagic — Thu, 19 May 2022 11:54:35 GMT

How it doesn’t seem to let you

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

torgeirv — Thu, 07 Jul 2022 11:58:37 GMT

Just had the same problem. It seems it was actually the buyer who unknowingly selected Sendle delivery on my item. I don't even remember allowing Sendle shipment. Does anyone know;

1. has this actually triggered an order for a parcel pickup with Sendle, thus incurring a fee?

2. How do you cancel this sendle thing if that is indeed an option?

3. Will any of the shipping cost paid by the buyer be deducted from the total going directly to me? I'd rather get the shipping cost and refund the different to the buyer.

The Sendle shipment indicated a shipping fee of $35, while auspost is $20 for the same thing!

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

torgeirv — Thu, 07 Jul 2022 12:56:01 GMT

Just to reply to myself, so others can find this information: I went into Activity -> Selling -> Postage Labels. There's a dropdown next to my order where you can select "Manage Delivery with Sendle". On that page one can cancel the Sendle order.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

robbie_h_1976 — Wed, 14 Sep 2022 10:52:50 GMT

Thanks very much for posting details on how to cancel the Sendle order. I accidentally clicked on the link in the e-mail that eBay sent me, and thought I'd be stuck with using Sendle!

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

davewil1964 — Wed, 14 Sep 2022 11:11:09 GMT

Wrong, you chose Sendle when you generated the Sendle label.

1. NFI

2. NFI

3. No. Maybe. eBay will deduct postage fees that use eBay postage (bad move) from any fees you are due.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

mel4831 — Tue, 11 Oct 2022 04:00:07 GMT

I did the same thing today. I clicked on the Sendle label eBay sent because I did not know how to change to Auspost. I went to the Sendle drop off and they told me the system was down and to use Auspost!!

So I went home and cancelled the Sendle order (easier to log onto a laptop rather than the app) and under selling and labels cancelled the Sendle one. It does not cancel the whole transaction which is what I previously feated. Under the initial email from eBay I scrolled down and there was an option to choose other labels so I chose Auspost and generated another one.

Under tracking for this item it listed multiple packages and tracking numbers. I wasn’t sure if the buyer could see this so I told him what happened and assured him there was only one package coming via Auspost.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

ann0435 — Mon, 31 Oct 2022 06:37:59 GMT

I sold a camera to an overseas buyer who has an address in Queensland. I did not realise the buyer was in Japan and assumed it was an Australian buyer. He has paid but somehow I (or maybe the buyer) picked Sendle as the carrier. When I saw this I cancelled Sendle as described above, went to the post office and sent the item via Australia Post. Sendle now say the sale is cancelled and to refund the buyer. I have notified the buyer that I sent item and have provided the tracking number but am at a loss as to what to do now. Do I just wait and hope that all ok?

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

ann0435 — Mon, 31 Oct 2022 23:14:25 GMT

Re my message above, was able to cancel Sendle and now the tracking just shows Aus Post. Hopefully all ok.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

mmlt-23 — Sun, 01 Jan 2023 02:40:45 GMT

Hi,

Can you please help me to find 'Activity', I would like to cancel the postage label also

Thanks

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

domino-710 — Sun, 01 Jan 2023 03:06:37 GMT

Not sure you'll get any help - that was in answer to a post made in July last year.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

suling1190216 — Sat, 14 Jan 2023 01:11:28 GMT

Hi, how did you update the tracking details for auspost? I cancelled the sendle label but tracking for item sold still shows sendle tracking . I've already posted via auspost so I don't need to reprint another label.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

eol-products — Sat, 14 Jan 2023 05:01:20 GMT

Next to the tracking number I have an edit option.

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

jeremcheesma0 — Fri, 11 Aug 2023 22:44:42 GMT

Thank you for posting this - really helpful - Sendle doesn't post any information on their website on how to cancel orders with them, which feels a bit misleading and deceptive I also just cancelled but my order on ebay says still sending with Sendle - did your ebay sending notification take a while to update + did you get your Sendle delivery money back?

Re: Hi there, I accidentally printed sendle postage label but I wanted to use AusPost

joshuakkk — Sat, 10 Feb 2024 03:04:16 GMT

what happens if i dropped of a parcel with a sendle postage slip on it at australian postage?

how can i get it back from australian post?