topic Re: Issuing a New Combined Invoice in Selling

Issuing a New Combined Invoice

oz_style — Tue, 25 Dec 2012 02:19:09 GMT

Buyer wins two items from me and proceeds thru checkout, not paid at this point, so how can I issue a new invoice combining both items please.

Thank you

Re: Issuing a New Combined Invoice

kangarooislandleathercraft — Tue, 25 Dec 2012 04:43:30 GMT

How can the buyer go through check out without actually paying?

If he/she selects "bank deposit" it will not be marked as paid until you confirm receipt into your account. Is this the case?

I find when I look at Awaiting Payment items, the drop down menu on the right often provides the solution.

Re: Issuing a New Combined Invoice

oz_style — Tue, 25 Dec 2012 04:46:43 GMT

I did not say the buyer had paid, they had proceeded thru checkout, that is all.

Because the buyer proceeded thru checkout there is no longer an option to issue a new Invoice.

Re: Issuing a New Combined Invoice

rjm6572 — Tue, 25 Dec 2012 04:57:05 GMT

if the buyer hasnt paid cant you go to the drop down box on the right hand side and resend the invoice but dont click on recalculate and the price will come up with the new price

Re: Issuing a New Combined Invoice

oz_style — Tue, 25 Dec 2012 05:24:33 GMT

Please see above, there is no longer the drop down option to send an Invoice.

Re: Issuing a New Combined Invoice

kopenhagen5 — Tue, 25 Dec 2012 08:46:27 GMT

Oz, the send invoice is in the drop down menu, but just not next to the items. When there are multiple purchases the send invoice is at the top of your order in a drop down.

Also when you tick all the items in the invoice for combining and add the postage, DO NOT click recalculate as that reverts it back to the original. Just press send or you can preview to check it before you send.

Re: Issuing a New Combined Invoice

thecatspjs — Tue, 25 Dec 2012 08:50:38 GMT

oz-style if you are viewing your sales in selling manager, then you may need to go to the myebay - selling/sold page and issue a revised invoice from the menu choices that are available there (that are not available in selling manager view).

Re: Issuing a New Combined Invoice

thecatspjs — Tue, 25 Dec 2012 09:04:02 GMT

Another work around is on the myebay summary page to mark as paid, and then unmark as paid, this should clear checkout and allow you to send invoice.

Re: Issuing a New Combined Invoice

oz_style — Tue, 25 Dec 2012 09:07:21 GMT

Excellent, I thank you sincerely for your knowledgeable response.

Regards to everyone who responded.