topic Re: 8 Free Relistings have vanished. in Selling

8 Free Relistings have vanished.

michael_cullis — Sat, 22 Oct 2022 10:33:14 GMT

I just discovered by chance that most of the active listings on both of my eBay sites had suddenly become unsold, most after a few relistings. I have not received emails from eBay telling me that they needed to be relisted. I thought that when the new listing screen appeared without the list up to 8 times for free that that option had become standard rather than an option and that all my items would be automatically be relisted for free. What is going on? Why is eBay so poor when it comes to communication?

Re: 8 Free Relistings have vanished.

twyngwyn — Sun, 23 Oct 2022 06:56:13 GMT

...mine is 'standard' but I have a store....what does it say when you list/relist?

Re: 8 Free Relistings have vanished.

michael_cullis — Sun, 23 Oct 2022 08:25:45 GMT

When I list/relist the option to relist up to 8 times is absent. For some reason I thought that 8 free listing had become standard so I didn't have to tick a box. Items I had previously asked to be relisted 8 times came off my active listings after only three or four free listings and without any warning. This happened a few months ago and I was told that as I had been selling for a long time the option was being removed. A helpful lkady at eBay Support arranged for me to get the option back. I think the option may have been removed by a bot. If I can find the support phone number again I will ask that the option be restored.

Re: 8 Free Relistings have vanished.

davewil1964 — Sun, 23 Oct 2022 08:42:21 GMT

There is no phone number, nor has there been since COVID started.

Why not list as BIN? That way they stay up until removed or sold. You must have a rough idea of what your items are worth.

Re: 8 Free Relistings have vanished.

michael_cullis — Sun, 23 Oct 2022 11:03:21 GMT

I always research my items and come up with what I think is a likely selling price, however I hedge my bets by having a lower opening bid. Sometimes there is a bidding war and I get more than by BIN price. I could elect to have my listings relisted until they sell but that would mean that my stock would keep increasing each month cuasing aproblem with storage. I have a number of spreadsheets in which many formulas are designed around the fact that my auctions end after 63 days and I couldn't face having to rebuild them.

Re: 8 Free Relistings have vanished.

wide-world-of-stamps — Sun, 23 Oct 2022 19:16:55 GMT

Like you, we thought the 8 free relists option had either disappeared or become automatic. It hasn't, but we only found it by accident when we wanted to schedule an auction to start later that day.

On the new listing format, scroll down to the section titled "Pricing".

To the right of the page is a button saying "Edit all options".

Once you click on that, you have the option to set the 8 free relists, turn off make an offer (as it seems to be on automatically), set a BIN price (or turn it off), set the auction starting price and duration.

It takes a lot longer, but I guess we're stuck with this format now.

Re: 8 Free Relistings have vanished.

michael_cullis — Sun, 23 Oct 2022 21:25:01 GMT

I tried that when I first started using the new form. Unfortunately my Edit all Options does not include the option to relist 8 times and, now I come to think of it, it did not include an option to turn off make an offer. Very confusing!

Re: 8 Free Relistings have vanished.

sardonicus001 — Mon, 07 Nov 2022 23:16:27 GMT

I contacted eBay Support and they informed me that they had restored the 8 free relistings. Unfortunately they hadn't. I contacted them again a few weeks later and was assured that from now on my listings would be automatically relisted 8 times if they hadn't sold. I was told that this would, indeed, be automatic and would not require me to select the option to relist up to 8 times. This morning I discovered that the hundred or so items I had listed a week ago had not been automatically relisted. I will have to contact eBay a third time.

Re: 8 Free Relistings have vanished.

davewil1964 — Tue, 08 Nov 2022 09:13:11 GMT

Whether they're listed or not, you still have to store them. Your issue is with auctions when BIN is probably more appropriate.

Re: 8 Free Relistings have vanished.

michael_cullis — Tue, 08 Nov 2022 09:26:59 GMT

My third call to eBay Support seems to have fixed my problem. The people I spoke to in my previous two calls had assured me that the 8 listings were back. What they didn't tell me that that option could only be applied to BIN listings, which is what the third helper told me. Nonethess, when this problem arose several months ago eBay Support was able to give me the 8 listings back for austion listings, not just BIN listings.

Re: 8 Free Relistings have vanished.

davewil1964 — Tue, 08 Nov 2022 10:27:49 GMT

BIN listings are until sold or ended. They haven't had specific numbers of relists for several years.

Re: 8 Free Relistings have vanished.

michael_cullis — Tue, 08 Nov 2022 11:40:52 GMT

The eBaby lady told me that they would only be relisted 8 times, however I fear you might be right. If you are I wuld be just as well to list them as auctions and select Relist Until Sold. I only want them to be on sale for a total of 9 listings (63 days). All my spreadsheet formulas have been set up to reflect this and without that option I would have to remember to cancel listings once they reach this age. I list 100+ CDs and LPs each month and if the listings never end I would rapidly run out of space to keep them.

Re: 8 Free Relistings have vanished.

davewil1964 — Wed, 09 Nov 2022 07:22:21 GMT

if the listings never end I would rapidly run out of space to keep them

I fail to understand.

Unless you sell them, you still have to store them. The more you have listed, the more likely you are to sell them.

Unless you ~~chuck them out~~ dispose of them after 63 days. Which would seem to be a waste

Re: 8 Free Relistings have vanished.

michael_cullis — Wed, 09 Nov 2022 08:28:13 GMT

If they don't sell after 63 days I either move them to my Discogs storage area or sell them at a music store. I regularly cull my stock. As I list 100+ items a month I would rapidly and inevitably run out of space very quickly if I didn't do this.

Re: 8 Free Relistings have vanished.

michael_cullis — Sat, 12 Nov 2022 05:22:13 GMT

During my third conversation with eBay Support I was assured that if I listed my items as Buy it Now they would automatically be relisted 8 times. I wouldn't have to do any thing. I now discover that if I manually relist my items as BIN rather than Auction they will be relisted indefinitely or until they are sold. I want them to automatically relist only 8 times as promised by eBay Support. It seems that I have been upgraded as a seller after more than 10 years with eBay. This upgrading brings me no advantages, quite the reverse. I wish there was an eBay Support that I could contact by email so I could lay out my problem in simple point form.

Re: 8 Free Relistings have vanished.

*sons_and_daughters* — Sat, 12 Nov 2022 12:09:17 GMT

Why do you only want them to relist 8 times? Do you throw them in a bin after that? Given that everyone these days pretty much has unlimited listings, why not just list them as buy it now? I don't have the same issues, I still get the relist 8 times. I have both auctions and BIN's. Depending on the week, I might sell more at auction, other weeks I'll sell more BIN. I have had some items relisting for several years. Then, out of the blue, someone snaps them all up.

Re: 8 Free Relistings have vanished.

michael_cullis — Sat, 12 Nov 2022 20:43:03 GMT

I only want to relist them 8 times because when they are unsold after 63 days I physically move them from my eBay storage to my Discogs storage. Every so often I cull my Discogs stock and sell the CDs/LPs I have culled to secondhand music shops. As I list 100+ items on my two eBay sites every month I would quickly run out of storage space If I didn't do this. I should point out that I have lot the option of relisting 8 times. My alternatives are to manually relist them after each auction period of a week or to have them relist until they sell. Neither is satisfactory.

Re: 8 Free Relistings have vanished.

*sons_and_daughters* — Sat, 12 Nov 2022 22:59:25 GMT

You don't have to manually relist them one by one. After mine have finished their 8 relists, I highlight all of them and do a bulk relist. Takes around 30 seconds, even less. If I need to change something in a particular listing I'll relist that one manually, but the rest are done in bulk in super quick time.

Even if I had to do that every week if I lost that option, as I said, it takes less than 30 seconds to relist the lot. I have hundreds of items listed over several accounts. I had to do a bulk relist last weekend as my auctions fell into unsold. It was done before the kettle had even boiled for my cuppa.

You've mentioned multiple times that you "lot" the option of relisting 8 times. Isn't that the subject of the thread?

Re: 8 Free Relistings have vanished.

michael_cullis — Sat, 12 Nov 2022 23:17:09 GMT

Thanks for your reply. I do, in fact, relist my items via Bulk Edit. My problem is that for eleven years I have maintained an extensive set of spreadsheets which, amongst other things, includes a listing database going back to 2011. I have automated statstical reports which compare my current selling progress with the sales I had made at the same time the previous year. The formulae have always been based on a total of 9 auction periods and tell me when that period has finished so that I can move unsold items fro my eBay storage area to my Discogs storage area or sell them elswhere. This is not so easy if I have to relist them (100-200 items) each week. I realise that this is not eBay's problem, however I cannot work out how removing my option to automatically relist items 8 times benefits eBay. It certainly doesn't help me! Incidentally, I have spoken by phone to people at eBay Support and each time they have assured me that they have restored the option. They haven't.

Re: 8 Free Relistings have vanished.

*sons_and_daughters* — Sun, 13 Nov 2022 00:58:22 GMT

Have you tried on the app? I know in the past if the option disappeared, often it was still there on the app. In my case, the option always reappeared, sometimes after a few days, but I was able to edit the listings using the app to make sure the box was ticked. That said, when you have several hundred listings, that can take an insane amount of time, but certainly worth having a look.