topic Re: Problems with refunding? in Selling

Problems with refunding?

lynne8221 — Sun, 20 Nov 2022 01:43:35 GMT

I've been trying to refund excess postage to a buyer & keep getting the message "Oops? We're having a problem. Try again later."

Been trying for 2 days, no luck. I've tried in other browsers.

Don't really want to contact Ebay because I know they'll tell me "they're aware & trying to fix."

Any suggestions for a workaround?

Re: Problems with refunding?

lynne8221 — Sun, 20 Nov 2022 01:55:03 GMT

Just noticed someone else is having trouble with the "cancel sale" option.

Maybe the topics under Orders are all not working??

Re: Problems with refunding?

kids-toys-n-gifts — Sun, 20 Nov 2022 02:13:49 GMT

Hi Lynne like you i have also been trying to refund a buyer for the last 2 days for excess postage costs paid. I was on chat with Ebay a short time ago and he told me to clear cache etc and it's still not resolved. Hopefully Ebay get onto this asap as it is becoming very frustrating

Re: Problems with refunding?

janeababe — Sun, 20 Nov 2022 02:18:01 GMT

@lynne8221 wrote:
I've been trying to refund excess postage to a buyer & keep getting the message "Oops? We're having a problem. Try again later."
Been trying for 2 days, no luck. I've tried in other browsers.
Don't really want to contact Ebay because I know they'll tell me "they're aware & trying to fix."
Any suggestions for a workaround?

Is this through PayPal ?
Perhaps the recent changes to PayPal for sellers is the reason why 🤔

Re: Problems with refunding?

lynne8221 — Sun, 20 Nov 2022 02:22:24 GMT

Thanks for letting me know. That's why I never bothered contacting Ebay - I knew it would just frustrate me & not achieve anything.

I don't think they've ever suggested a solution to me that has worked. Don't mean to be a Negative-Nelly but it gets annoying when you know it MAY be fixed in the distant future & always at their convenience.

When buyers are waiting for a refund & it doesn't happen immediately, they get very suspicious of the seller's motives & think you are giving them the run-around.

Re: Problems with refunding?

kids-toys-n-gifts — Sun, 20 Nov 2022 02:22:40 GMT

Mine are all through Ebay as managed payments nothing to do with PayPal

Re: Problems with refunding?

eol-products — Sun, 20 Nov 2022 02:57:46 GMT

https://au.pcmag.com/networking/84788/what-to-do-when-a-website-wont-load

Some of these may help

Re: Problems with refunding?

lynne8221 — Sun, 20 Nov 2022 03:00:53 GMT

Well with managed payments you don't know how the buyer paid as it's all managed by Ebay.

You refund through Ebay & they refund the buyer through the method they paid. Could be C/Card, Paypal, who knows??

Re: Problems with refunding?

snackybear03 — Sun, 20 Nov 2022 08:52:59 GMT

I am also having trouble refunding/cancelling an order.

Same message: "Oops? We're having a problem. Try again later."

Re: Problems with refunding?

choice*items*for*you — Mon, 21 Nov 2022 03:40:39 GMT

On live chat at present and ebay are aware of the problem, just haven't fixed it. So frustrating to say the least.

Re: Problems with refunding?

roundaboutantiques — Mon, 21 Nov 2022 08:00:04 GMT

Have tried twice today to refund with no success. Will keep trying. Frustrating to say the least.

Re: Problems with refunding?

lynne8221 — Mon, 21 Nov 2022 09:04:43 GMT

Thanks for the update. I was lucky as I contacted my buyer & she was happy for me to pop in another book instead of a refund, so problem solved - this time.

Wish they would hurry up, as I quite often have buyers paying for multiple postages as the "request invoice" icon doesn't always work for combined postage. A lot of problems with selling on Ebay!!

Re: Problems with refunding?

eol-products — Mon, 21 Nov 2022 09:23:57 GMT

Have you reset your modem or tried using a different computer not using your modem. Sometimes I will use my mobile and switch off wifi.

I have had no issues but have in the past but usually fix themselves after a day or so.

Re: Problems with refunding?

eol-products — Mon, 21 Nov 2022 09:26:10 GMT

If you have a second account or someone near by does see if they can access refunds on your computer.

Re: Problems with refunding?

choice*items*for*you — Tue, 22 Nov 2022 05:30:48 GMT

I was able to finally refund my buyer today. Worked first time so hopefully it is now fixed.