topic Re: eBay Australia Post labels printing too small in Selling

eBay Australia Post labels printing too small

wortgames — Mon, 19 Dec 2022 02:02:10 GMT

I can't be the only one experiencing this but I didn't get any luck in a search.

I don't sell that much but when I do I generally just buy and print a postage label through eBay. No matter what browser I use, the label appears in the top left quarter of an A4 PDF, making it smaller than A6 including margins. The text is so small it is barely readable. I cannot resize it in any way during printing, it seems to be locked to that size.

I actually have to save the PDF then enlarge it in photoshop to get it to print out closer to A5 in size. I've tried different browsers and different printers. What am I doing wrong?!

Re: eBay Australia Post labels printing too small

oddsandendsoz — Mon, 19 Dec 2022 05:16:37 GMT

I cannot say I know the answer. Certainly, all my labels print in the left corner too. The only thing I can think is that your printer settings have your printing at less than 100% scale? I know in my settings if I change the scale setting to say 80% to print on the page, it stays at that until I put it back to 100%. Sorry, I know my wording is not exactly correct, but it is the best I can explain it. I hope it resolves because I know it can be frustrating when things are not working as they should and it takes more time than it should to find a workaround.

Re: eBay Australia Post labels printing too small

sandypebbles — Mon, 19 Dec 2022 05:30:54 GMT

Mine also just says 'scale' and a % under 'more settings' too

Unless changing the zoom % on the actual page prior to hitting print would work?

Re: eBay Australia Post labels printing too small

gutterpunkz05 — Mon, 19 Dec 2022 06:32:00 GMT

Hi there, Had a similar issue recently but only with an express label, kept printing about the size of a matchbox. Anyway as a work around, I finished up using (Print Using System Dialog...) on ordinary paper

via lazer printer. Could not get it to work on label printer for some reason, was going to chase it up with AP but never got around to it.

Re: eBay Australia Post labels printing too small

*sons_and_daughters* — Mon, 19 Dec 2022 19:23:06 GMT

Change the scale size to around 140%. Worked for me.

Re: eBay Australia Post labels printing too small

wortgames — Tue, 20 Dec 2022 03:23:53 GMT

Thanks for the replies. Just to clarify, changing the scale does not work, on Firefox, Chrome or Edge the result is the same - I can change the number (eg to 140%) but the preview and the printout do not change, as though the PDF is somehow locked to print at that size.

Even if I use the 'print using the system dialog' option, then go through all the hoops to change the scaling there, I just end up with a blank page. None of this happens with other PDFs.

Just to confirm, without using photoshop I can only ever get a printed image that's 12cm x 8.5cm. Is this what everyone else gets? It just seems far too small to use on a parcel, and I don't think I've ever received anything with an AP label that size, usually they are much closer to A5 (21cm x 15cm).

Re: eBay Australia Post labels printing too small

gutterpunkz05 — Tue, 20 Dec 2022 04:06:01 GMT

My main label printer, uses labels 15cm x 10cm, so allowing for borders and print to fit, 12 x 8.5 sounds about right.

Also I generate labels via mypost business, so have preferences set there.

Re: eBay Australia Post labels printing too small

oddsandendsoz — Tue, 20 Dec 2022 06:59:33 GMT

Sounds about the same size as mine. I don't have a label printer, but I can get 4 labels on one A4 sheet so 12 x 8.5 is about the same for me.

Re: eBay Australia Post labels printing too small

davewil1964 — Tue, 20 Dec 2022 07:45:48 GMT

By default AP MyPost Business labels are 4 to an A4 sheet. That's what I use and I haven't had any complaints from AP about them being too small.

Re: eBay Australia Post labels printing too small

easywaylamps2005 — Tue, 20 Dec 2022 08:45:45 GMT

Hello, are you after 4 by 6 printing? If so, when you are on the postage screen, click Show more under Order Details on the right hand side. There is a print format option which allows you to pick PDF/PNG and set the label size.

Re: eBay Australia Post labels printing too small

wortgames — Tue, 20 Dec 2022 11:21:29 GMT

Thanks everyone, looks like it's just my opinion then, I was convinced they were too small. I would much prefer them to be A5 size.

I will try easywaylamps suggestion next time, assuming the 'postage screen' is the page where I can edit the parcel dimensions and postage method etc BEFORE I buy the postage label? From memory, I'm pretty sure that once I click 'buy' all I can do is download or view the label in its PDF form, I can't select PNG or change its size?

Re: eBay Australia Post labels printing too small

*sons_and_daughters* — Wed, 21 Dec 2022 06:03:02 GMT

If changing the scale % doesn't work when you go to print, click on more settings on the print screen and change the paper size. I used to do that before I discovered the scale setting. Clicking on each one will change the picture size so you can settle on one you like.

Re: eBay Australia Post labels printing too small

easywaylamps2005 — Wed, 21 Dec 2022 08:17:13 GMT

Yes, that's the screen I mean. If you want to test it out, you can click the Purchase another label option on your sold items to bring up the screen again and take a look - Ebay gives you a preview of how a sample label will print.