topic Re: Sendle in Selling

Sendle

barcomo — Fri, 06 Jan 2023 01:40:35 GMT

Is anybody experiencing issues with Sendle collecting parcels? I booked for collection on 28/12 and still not collected! It’s been over one week - I have had Sendle promise twice to collect and its still not happening. I live close to Sydney and have never experienced this as a seller. I’m just curious if its only me and are Ebay aware given they promote Sendle?

Re: Sendle

padi*0409 — Fri, 06 Jan 2023 01:44:46 GMT

As a buyer I've had nothing but trouble with Sendle both in Perth and in SW WA and I will not buy from sellers that use Sendle.

Re: Sendle

daydreams_12 — Fri, 06 Jan 2023 04:39:54 GMT

I just had a random look at a few of your items for sale.

Postage says: Australia Post standard parcel.

If I were to purchase from someone who stated that and then sent thru Sendle I would give an immediate NEG.

They are not a Courier but a broker and pass on to the cheapest courier they can find.

If you look through forums you will see numerous threads complaining about them.

If you choose to use courier service, find one that you trust and use them but make sure that it is noted in your listings.

Re: Sendle

jellybirddesigns — Fri, 06 Jan 2023 04:48:36 GMT

Sendle is the worst. Always a problem with them.

See if you can cancel the label and just send with Aus Post.

Re: Sendle

oddsandendsoz — Fri, 06 Jan 2023 05:58:09 GMT

It is possible that the drivers in your area are having time off? I rarely use Sendle (not because they are rubbish as a lot of other posters keep saying in every thread related to Sendle), but because they don't suit my items.

However, I almost always see my Couriers Please driver when I am out in my area and have not seen him since before Christmas, the Aramex driver I have seen a few times. So it may be that your driver like mine (Inner West area) is having time off. Admittedly this might actually lend weight to some posters claims about Sendle. In my experience they are OK, and almost always they use Couriers Please with the odd use of Aramex for more rural areas.

Re: Sendle

cam-2793 — Fri, 06 Jan 2023 11:01:28 GMT

Don't use sendle- they dont have their own drivers they contract out and whenever someone sends me something vis sendle it's always a major hassle half the time with zero attempt to deliver and a text come through saying "delivery attempted". Drivers don't care as its not their brand they're trashing. Use ozpost unless it's too big or proscribed.

Re: Sendle

jk_ausjewellery — Sat, 07 Jan 2023 13:41:21 GMT

Hi, Yes I waited 3 days for Somebody to pick up my parcel, but to no avail so in the end I started using Australia Post again instead. No more Sendle and haven't used them since - 12months now

Re: Sendle

wizzkids — Mon, 09 Jan 2023 06:47:10 GMT

Yes, 2 business days waiting for a pickup from inner metro Sydney! Placed booking on 5-Jan-2023 and its now 9-Jan-2023 and still no sign of a truck. Not a happy camper!

Re: Sendle

*sons_and_daughters* — Mon, 09 Jan 2023 11:36:28 GMT

@wizzkids wrote:
Yes, 2 business days waiting for a pickup from inner metro Sydney! Placed booking on 5-Jan-2023 and its now 9-Jan-2023 and still no sign of a truck. Not a happy camper!

Learn from it. While people are quick to bag out Australia Post, at least they mostly deliver when they say they will. Is all this angst really worth it to save $1?

Re: Sendle

daydreams_12 — Mon, 09 Jan 2023 18:45:10 GMT

As as aside - your postage details state "Aust Post" parcel/satchel. Many peeps will be unhappy if you state that and then use courier. JMO

Re: Sendle

springyzone — Mon, 09 Jan 2023 23:36:41 GMT

@*sons_and_daughters* wrote:
While people are quick to bag out Australia Post, at least they mostly deliver when they say they will.

My experience is Australia post is extremely reliable. Extremely.

I find the staff out our local post office are lovely and go out of their way to be helpful.

I have found the prices aren't necessarily any dearer than some couriers. Guess that part depends on what you are sending off and what level of a business you have, but for the average citizen, that is the case anyway.

I am always amazed at how many things sold on ebay supposedly go missing.

Not saying some of them aren't genuine but those people who keep having issues with Auspost non delivery-something fishy there, just saying.

Re: Sendle

oddsandendsoz — Tue, 10 Jan 2023 06:56:17 GMT

AP are generally very reliable. However, some pockets of terrible experiences do exist, and it can be very difficult to get AP to actually listen and investigate. So 'nefarious' drivers can exist and go unchecked for far too long. I practically had to beg them to investigate and use statistics to get them to recognize that my experiences needed to be investigated.

Thankfully, I insure my parcels and after many months and over $10k of parcels becoming 'lost' (as they tried to convince me that some parcels just do get 'lost') they looked into my account and almost straight away after me giving them the stats, they knew they had to look into it. So yes, AP are generally reliable, but when issues arise it is not as straight forward to get them to investigate, despite them having a 'Revenue Protection' team.

Re: Sendle

davewil1964 — Tue, 10 Jan 2023 08:50:10 GMT

The thread is complaints from sellers about Sendle, or factually, their designated subcontractor, not picking up parcels.

Even though most seem to advertise AP as their carrier of choice. Then seem to think that if they pay peanuts they won't get monkeys.

Re: Sendle

oddsandendsoz — Tue, 10 Jan 2023 10:20:43 GMT

The title of the thread may be about Sendle, but AP has been mentioned as much within the thread as Sendle has, and most of it singing AP's praises. You could argue that most of that praise is justified, but it needs to be tempered with the reality that things can and do also go wrong with AP.

On the second part, you can understand why many 'try' Sendle given the promotion that eBay give them. I personally have had at least two offers of free parcels using Sendle. Of course, due diligence needs to always be used, but you can see why some sellers choose to try them out.

Re: Sendle

davewil1964 — Tue, 10 Jan 2023 12:05:25 GMT

I have many more that 2, more than my fingers and toes, even. I choose not to dilute my brand, nor to advertise a postage method I subsequently charge for, but use a cheaper option.

Horses for courses.

Re: Sendle

daydreams_12 — Tue, 10 Jan 2023 20:09:24 GMT

My beef is with sellers stating Aust Post on listings but then going for cheaper options and using Sendle for whatever reasons.

May I ask if you do use the cheaper option, do you personally show on your listing that is how it will be coming and lower postage charges accordingly?

Any buyer deserves to be aware "up front" how an item will arrive.

I personally came very close to having a business (not ebay) destroyed because something was shipped thru Sendle and took several weeks to arrive that I am very paranoid about them or most couriers.

Agree AP not infallible but I would go with them all the way.

Re: Sendle

springyzone — Wed, 11 Jan 2023 02:53:16 GMT

I am sorry to hear about your experience and obviously, if you had $10k of parcels going missing, there was a problem somewhere close to your end.

My experience is they are generally reliable but there are always exceptions.

My experience also shows that when there is a problem, any sort of problem, it can take a while to get people to properly listen to you. I have found this throughout life-in all walks of life too-from doctors, to vets, to Austpost to sendle to shopkeepers.

You name it. I suspect they are almost trained to fob people off at first with the easy, generic explanations.

I am glad you were able to persist & get some action.

Re: Sendle

cornetto_bear — Tue, 13 Jun 2023 03:27:08 GMT

Yes I have the same issues with them and despite talking to one of their rep and reassuring me it will be collected on the second day, no one ever turned up to pick it up! Lucky I allowed myself 3 days for handling because I end just cancelling the pick up and deliver with AP.

I also tried Sendle due to eBay promoting it heavily but it's unreliable and I think eBay should stop promoting them.

Re: Sendle

*sons_n_daughters* — Wed, 14 Jun 2023 05:00:57 GMT

@cornetto_bear wrote:
Yes I have the same issues with them and despite talking to one of their rep and reassuring me it will be collected on the second day, no one ever turned up to pick it up! Lucky I allowed myself 3 days for handling because I end just cancelling the pick up and deliver with AP.

I also tried Sendle due to eBay promoting it heavily but it's unreliable and I think eBay should stop promoting them.

Why bother? I pack my parcel, attach the label, take to the PO on the same day and it's posted. No mess, no fuss. No waiting around for pick ups, that may or may not happen. Is it worth it for the sake of saving a dollar to be stuffed around by Sendle? Madness. Absolute madness.

Ebay promote it because they give them money. That's why.

Re: Sendle

sandypebbles — Wed, 14 Jun 2023 05:07:19 GMT

I'd rather take notice of all the issues so many people on forum have had with Sendnought than eBay listing it as one of the options

Going on that logic, one would go out and buy everything advertised on telly because it was 'promoted'

eBay won't stop listing them as an option because sellers won't stop using them to save themselves a buck