topic Re: Have service metrics gone wonky ? in Selling

Have service metrics gone wonky ?

dontmissthese — Thu, 26 Jan 2023 23:05:24 GMT

Check your service metrics.
My service metric for peer groups dropped to ZERO percent today ( 27JAN2023 ) in a store where I sell clothing so I am now in the Very High group and consequently will have to pay a 50% increase in FVF's. I sure hope this is a glitch.

Re: Have service metrics gone wonky ?

*sons_and_daughters* — Fri, 27 Jan 2023 03:42:33 GMT

You sell clothing? So do 95% of other ebay sellers.

Nope, probably not a glitch. More likely you have been a victim of numerous wardrobers. Do a search for it if the term is not something you've heard before.

I'd be sticking with the items you're selling on this account if I were you. If your clothing account has much more damage to it, it will affect this account too and you'll be stoofed!

Re: Have service metrics gone wonky ?

gutterpunkz05 — Fri, 27 Jan 2023 04:47:00 GMT

Same here, but it is Friday.

Still show as top rated, so will see what happens.

Thanks for the heads up.

Re: Have service metrics gone wonky ?

dontmissthese — Fri, 27 Jan 2023 05:58:03 GMT

I wasn't arguing about the number of requests but rather pointing out

that a peer % of ZERO returns is just plain strange.

Ebay are trying to tell me that no peers in my group ( which is a very large one )

had any returns at all.

btw No wardrobers here. Mainly doesn't fit, colour not as expected etc

I forgot it's Friday so hoping it's a glitch.

Re: Have service metrics gone wonky ?

dontmissthese — Fri, 27 Jan 2023 06:04:33 GMT

Hi gutterpunkz05.
Hope all is as well with you and yours.

Are you saying that your peers are zero as well.

Re: Have service metrics gone wonky ?

dontmissthese — Mon, 30 Jan 2023 00:19:13 GMT

Are there any clothing sellers out there who are seeing their peer % as 0.00%

for item not as described ?

Re: Have service metrics gone wonky ?

dontmissthese — Mon, 27 Feb 2023 05:16:17 GMT

Silver lining has been spotted.
eBay in rectification process.
In the User Agreement I found:
If you have been rated Very High

Your 'Item not received' rate or 'Item not as described' return rate is significantly statistically different to your peers. If any of your service metrics are Very High compared to your peers, but the rate is less than 1%, that rating will be adjusted to 'Average'.