topic Re: Payout on hold in Selling

Payout on hold

oldguit — Sat, 11 Feb 2023 09:17:25 GMT

After 20yrs of positive feedback and no disputes as a seller, my payouts are on hold with no explanation. Is it possible to talk to a human at eBay in Australia?

Re: Payout on hold

twyngwyn — Sat, 11 Feb 2023 09:24:16 GMT

have a read here:

Payments on hold | eBay

as for talking to a human.....the only avenue is typing via 'live chat' through HELP (at top of page)....good luck with that.....you will get more help here on the boards

Re: Payout on hold

oldguit — Sat, 11 Feb 2023 09:57:56 GMT

I just get automated responses that dont relate to my question.

Re: Payout on hold

gutterpunkz05 — Sat, 11 Feb 2023 10:13:34 GMT

Type... talk to agent

Re: Payout on hold

davewil1964 — Sat, 11 Feb 2023 11:58:21 GMT

The explanation is almost certainly that eBay consider you a new/intermittent seller.

As such holds will be in place until such time as you prove yourself to be reliable in this iteration of your selling journey. If you sell few items regularly, you will probably have holds for a long time.

You have 5 feedback for selling in the last six months. That will be unlikely to make eBay consider you to be a regular seller.

Re: Payout on hold

oldguit — Sat, 11 Feb 2023 14:59:13 GMT

I've been selling and buying for 20yrs and done many single transactions of several thousands of dollars. I've had several breaks before. Never had a prob. It's weird this would suddenly happen over $39. I'm worried that I'm being scammed by a buyer or something. I just want a reason.

Re: Payout on hold

imastawka — Sat, 11 Feb 2023 16:13:17 GMT

Read the replies - you've been given reasons.

Also read the link you were given at post #2

https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Payments%20on%20hold&intent=payments%20on%20hold&lucenceai=lucenceai&docId=HELP1450

Re: Payout on hold

springyzone — Sat, 11 Feb 2023 21:31:06 GMT

@oldguit wrote:
I've been selling and buying for 20yrs and done many single transactions of several thousands of dollars. I've had several breaks before. Never had a prob. It's weird this would suddenly happen over $39. I'm worried that I'm being scammed by a buyer or something. I just want a reason.

It doesn't matter how long you have been selling, what you have been selling or the cost of your recent sale.

All that seems to matter, from what I can gather, is how regularly you have been selling.

So I think Davewil is right and it is because you are an intermittent seller.

This hold on funds is a topic that pops up regularly on these boards and as I said in another thread, I don't think that ebay really sets out the information about it as clearly or prominently as they could.

You're not being scammed by a buyer. You're not being scammed by ebay either. I guess you have a choice. You can either set out to list more things quite regularly, so that you build up a reputation with ebay as a constant seller. When that happens, the hold on funds will disappear.

Or you can just keep on listing as it suits you, but in that case, just be prepared to wait for the funds. They should usually come through within a month, from what I have read, but if you want to sell something worth thousands, remember that you will need to supply the goods as soon as they are paid for, so be wary if that would cause difficulty.

Re: Payout on hold

sandypebbles — Sat, 11 Feb 2023 21:57:32 GMT

You have been given the reason

I am sorry you don't like the answers, but other members are only going to give you factual replies

It does not matter how long ago you joined ebay

Buying has nothing to do with anything, after '20 years' (sic) you would be well aware buyers can only get positive feedback so it is meaningless

What matters is selling

And the same rules apply to you as everyone else

Don't try to pin it on a scammer buyer

You ticked you agreed to the terms when you started selling

eBay consider you a new/infrequent seller

Which your feedback shows you 100% are

Re: Payout on hold

oldguit — Sun, 12 Feb 2023 01:33:31 GMT

I said "selling and buying" (sic). My concern was that this has never happened before. Here's the Ebay explanation-

, 'for example, if there's an open case or dispute on a transaction, if your buyer reports a problem with the order, if your account is restricted or suspended, if you owe eBay money, or if you're a new or infrequent seller. If a hold was placed on your funds, we'll notify you by email and, depending on the reason, may request additional information from you to help resolve the issue.'

* Most of the reasons listed imply seller fault

* Ebay make no quantative measure (AFAIK) that determines what 'infrequent' means.

* " If a hold was placed on your funds, we'll notify you by email" That hasn't happened and I cant get an explanation.

I dont care about waiting an extra couple of weeks for $39. Not the point. I do care that I've had no explanation for why. I was about to list another $10k AUD of vintage musical equip, but until ebay can assure me that there is no complaint or judgement against me, that I'm unaware of, I'll wait. Actually, I'll go to Reverb. No need for any more replies from other members, and thankyou to those who did.

Re: Payout on hold

gutterpunkz05 — Sun, 12 Feb 2023 03:10:22 GMT

Hi, there. don't care if you read it or not, the answer has been explained, you had a break from selling, so are deemed to be a new seller, so holds on funds apply. Same rules apply to all sellers.

Even if not deemed a new seller, any unusual changes in sales, can also trigger payment holds.

It would also appear you had problems, with a $2500 sale and despite your false +FB, the item still shows as sold, as such ebay fees are still payable (too late to cancel now)

No one here or at ebay, care less if you take your sales elsewhere, and actually, as you don't seem to know/understand or wish to follow the rules, it is probably best you take your items down and turn off the light on your way out.

Re: Payout on hold

oldguit — Sun, 12 Feb 2023 06:32:29 GMT

I'm not sure what all the defensive ad hominem replies are about. The $2500 sale was cancelled by me as per ebay policy when buyer refused to reply, or pay. Nothing else I could do.

Not all feedback is in for the last weeks as I like people to be happy with their purchase before we finalise. Some buyers just dont leave feedback.

I've averaged one sale every 10 days for the last 90 days with a median price of just over $600 AUD per item.

I'll defer to your wisdom that a $600 sale, every 10 days, average, for 90 days is inconsistent enough to put me on payment hold. Doesn't seem inconsistent to me and I cant find any guidelines that specify what ebay categorises as inconsistent. The hold was put on the last sale in that period, not the first, which seems weird. Ebay must have an equation for inconsistent selling. You guys obviously know. Please share, so I can follow the rules.

I'll defer to your wisdom that a $600 sale every 10 days is incosistent enough to warrant payment hold. (Ebay wont tell me) I was concerned that something had happened, that I hadn't been told about. With all due respect to those who replied, I was trying to find out how to get a specific answer from Ebay about my specific case. I was not asking anyone to give me an interpretation of the rules. I read all the stuff you have quoted, before I posted. It lists a range of reasons. I wanted to know which specific one, and Im having difficulty getting that specific answer from eBay.

My apologies to those of you who are so triggered. You obviously have a lot of emotional investment in this forum, your businesses, and in eBay, and it's where you find some identity. Understandable. I've felt pretty protective about my businesses and employees in the past. I don't feel like that about ebay. For me, its just a convenient, if annoying, way to move excess stuff. I shall, indeed, close the door on my way out. I have an appointnent with a beach and sunshine.

Re: Payout on hold

billexploited — Mon, 13 Feb 2023 03:39:42 GMT

If you do want to talk to an ebay representative all you have to is go to your seller hub, click on the order, go to transactions, and on right of screen is there is a phone icon, select ebay to call you and done.

Re: Payout on hold

gutterpunkz05 — Mon, 13 Feb 2023 06:08:31 GMT

That $2500 sale stills shows as valid sale, not cancelled. So fees would still apply and therein could lie the answer.

Did you have a break from selling of three months or so.

The $2500 sale also appears out of kilter with your normal trading, and that in itself is enough to trigger payment holds. Add the fact that it appears the transaction was not completed, is further reason for concern.

unfortunately we are not privy as to why the sale is still showing, when you claim the item was not paid for.

Wondering if there was some confusion between unpaid and funds on hold.

Re: Payout on hold

mic-s-korea — Fri, 17 Feb 2023 06:01:56 GMT

I've found live chat to be pretty good. Back in the 2000s the customer service was really really weak, but I've been quite impressed with get things sorted via live chat. Maybe used it 10 times over the last couple of years.

Re: Payout on hold

oldguit — Mon, 20 Feb 2023 14:38:09 GMT

The 2500 sale says 'cancelled' on my site as it has from the monent I cancelled it, as instructed by ebay. I was not charged any fees. I've finally spoken to a customer rep who could not find any reason for the payment being on hold.. They said I'd be called back with an explanation. Never happened.

Re: Payout on hold

oldguit — Mon, 20 Feb 2023 14:40:09 GMT

Finally got through to a custo.er service person. They were very pleasant , but could not give me any reason for the hold.

Re: Payout on hold

oldguit — Mon, 20 Feb 2023 14:42:37 GMT

BTW, Ive done lots of sales in tge 2k - 6k range without issue.

Re: Payout on hold

gutterpunkz05 — Mon, 20 Feb 2023 16:15:10 GMT

But not recently, and it is only your recent sales metrics that count.

Anyway good to see , you think you have solved your own problem, just a pity you still dont know what the problem and hence the solution is.

Re: Payout on hold

ozharp66 — Wed, 22 Feb 2023 07:07:22 GMT

Live chat is useless, no humans there, just idiots.