topic Re: Getting a refund returned in Selling

Getting a refund returned

maison_full — Tue, 21 Feb 2023 21:06:41 GMT

I recently sold an old iPod on eBay. After the buyer paid, I posted the iPod to them via Sendle. When the iPod arrived not by due date, I started an investigation with Sendle. After a few days, Sendle reported the item as lost, so I duly sent the buyer a refund. Then Sendle announced the item had been found and the buyer confirmed it had arrived. (This is the second time Sendle has messed me around and I recommend no-one use them. ) I’ve had a little communication with the buyer, but not much over the past few days; they now have the iPod and I’m out of pocket for no good reason. Are there procedures for getting a refund returned? Has anyone else had this situation?

Re: Getting a refund returned

papermoon.lady — Tue, 21 Feb 2023 21:15:39 GMT

Give the buyer your PayPal email address and ask them to send you the money, or ask for their PayPal email address and send them a payment request.

Usually you cannot exchange email addresses, but the bots seem to understand such situations, as I have been in such situations a few times and messages have never been blocked.

Re: Getting a refund returned

domino-710 — Tue, 21 Feb 2023 23:03:58 GMT

@maison_full wrote:
Then Sendle announced the item had been found and the buyer confirmed it had arrived.

If the buyer is not responding to messages it is highly unlikely they will respond with an email address - for payment.

You have the above information - contact eBay via ' chat ' - give them the details - in full.

Re: Getting a refund returned

daydreams_12 — Wed, 22 Feb 2023 01:51:41 GMT

Just as an aside, your listings state Ebay Postage Labels (sendle) but then are charging AP prices. Not really fair to your buyers in my opinion.

Re: Getting a refund returned

maison_full — Wed, 22 Feb 2023 10:33:58 GMT

If I get no reply from the buyer, I’ll do that. Thanks.

Re: Getting a refund returned

*sons_n_daughters* — Wed, 22 Feb 2023 13:30:29 GMT

One thing I've learned over the years is, don't commence any investigations unless the buyer contacts you, or opens a dispute. Tracking is not always updated to delivered, which can then cause the scenario you have. A buyer will soon let you know if their item hasn't arrived.

Some buyers can be sneaky and see the tracking hasn't been updated and open a dispute, even though they have the item, but sadly, you can't prove it. I wouldn't even send the buyer a message asking if it has arrived, because it might put ideas into their head about claiming a refund.

I've posted quite a few things where the tracking never said delivered, and never heard from any of the buyers, so I can only assume they received their items. I've only ever had to do one refund for INR, and that was on an untracked item. For all I know, the buyer got it, but I couldn't prove it, so had to refund. It was only $10, so no big issue.

Re: Getting a refund returned

designers*n*more — Wed, 22 Feb 2023 18:15:14 GMT

Just to add, eBay tracking is woeful at times, and certainly not accurate. I lodged a parcel at the PO at around 4.00pm. Aust Post tracking shows correct time etc. EBay tracking on the other hand had tracking showing received by Aust Post at 1.30am!

Re: Getting a refund returned

asporty — Wed, 22 Feb 2023 22:57:15 GMT

Exactly same thing with me. Sendle confirms item is lost so I refund the buyer, and lodge a Sendle claim. Then Sendle delivers and closed the claim.

Ebay absolutely refuse to step in, saying its between me, the buyer and Sendle.

Re: Getting a refund returned

domino-710 — Wed, 22 Feb 2023 23:29:16 GMT

Don't use Sendle.

Re: Getting a refund returned

asporty — Thu, 23 Feb 2023 04:14:50 GMT

UPDATE:

Buyer agrees to pay partial, have a chat session with Sendle who agree to pay the remaining sale amount via free postage labels. Now waiting for payment and free labels to appear in my account.

Re: Getting a refund returned

oddsandendsoz — Thu, 23 Feb 2023 04:57:17 GMT

Yes, I agree; tracking can sometimes be really hit and miss. At times it says 'in transit' on my AP Dashboard and then when you click into the parcel it was delivered days previously. Then I have a few parcels that were never 'delivered' in the eBay system or AP's system, which appears to happen in more rural areas when contractors may be used. Like you, most of the time, the buyer never reaches out, so I presume they did indeed receive their item.

Only once did I have a buyer claim that 'tracking is showing not delivered', yes that is correct, not 'my parcel has not arrived'. I replied to say that on occasions the tracking may be delayed in updating in the system, which it subsequently did. So that was certainly a buyer trying it on.

Re: Getting a refund returned

maison_full — Thu, 23 Feb 2023 08:55:41 GMT

Good news: the buyer got back in touch with me and returned the refund. Lesson learned: never use Sendle.

Re: Getting a refund returned

*sons_n_daughters* — Thu, 23 Feb 2023 09:29:44 GMT

@maison_full wrote:
Good news: the buyer got back in touch with me and returned the refund. Lesson learned: never use Sendle.

That is fantastic news!!! I actually meant to put in my reply that your chances of getting the refund back was near zero. That is really awesome that you got an honest buyer. I'm so happy for you! What a fantastic outcome.

Don't use Sendle 😄