topic Re: Not answering questions in Selling

Not answering questions

abells — Tue, 28 Feb 2023 04:05:03 GMT

Had a lengthy chat with 2 ebay representatives online this morning, both dodged the issue and in the end they just didn't type and replies to my question, then blocked the survey link they usually send so feedback could not be given, contacted representative again re this and told they could not send the link that was not sent and stated they would get someone in higher authority to contact me, I bet that will never happen, when its hard and they cannot answer the question they do one of two things transfer you to someone else or just not answer any questions. What I have found from chat sessions is they keep transferring you to another representative that can handle the matter, when it get too hard for that representative they then transfer you to another one, on some occasions I have been to 5 representatives and got absolutley nowhere as usual

Re: Not answering questions

sandypebbles — Tue, 28 Feb 2023 04:10:07 GMT

eBay CS type replies from their prompt screen

As any member here who has dealt with them will be able to tell you

They do not have any experience with using eBay as a buyer or a seller, they just type what the pre-written scripts tell them to

You are correct, nobody from eBay is going to contact you, because the cs has not alerted any 'higher ups' to do so

Is this something other members can try to help with

This is the member to member forum

nobody from eBay reads here

Even if they told you otherwise

Does'nt happen

Re: Not answering questions

padi*0409 — Tue, 28 Feb 2023 04:10:50 GMT

@abells wrote:

........... on some occasions I have been to 5 representatives and got absolutley nowhere as usual

Then why not ask your question here ?????

Re: Not answering questions

repentatleisure1952 — Tue, 28 Feb 2023 04:11:59 GMT

Well alrighty then.

Re: Not answering questions

paper-jack — Tue, 28 Feb 2023 05:48:16 GMT

and the 'issue' is???

Re: Not answering questions

sandypebbles — Tue, 28 Feb 2023 06:07:17 GMT

Maybe they think posting here will be seen by eBay?

I don't know

Re: Not answering questions

domino-710 — Tue, 28 Feb 2023 06:40:29 GMT

OK - what's the question ???

Re: Not answering questions

padi*0409 — Tue, 28 Feb 2023 06:45:27 GMT

@domino-710 wrote:

OK - what's the question ???

I reckon the OP was just harping on Dom...............

Re: Not answering questions

domino-710 — Tue, 28 Feb 2023 07:05:58 GMT

This is an ' Harp ' stamp. LOLOL

Re: Not answering questions

repentatleisure1952 — Tue, 28 Feb 2023 07:45:21 GMT

@domino-710 wrote:
OK - what's the question ???

I don't know... but Allen Iverson is the answer.

Re: Not answering questions

domino-710 — Tue, 28 Feb 2023 08:05:34 GMT

LOL - had to G that one.

Re: Not answering questions

twyngwyn — Tue, 28 Feb 2023 08:46:42 GMT

lengthy chat in my mind equates to longer than 5 minutes? They don't answer because they have a 'few on the go' at once.....easy is 'sorted'.....difficult gets the shaft

Re: Not answering questions

paper-jack — Tue, 28 Feb 2023 10:05:49 GMT

Could it be that the ebay representatives were unable to answer because there was no question?

Re: Not answering questions

asporty — Tue, 28 Feb 2023 22:14:48 GMT

Yes OP, that's exactly what ebay CS do when faced with tough questions. They will get rid of you very quickly, or shift you around and tire you out. And no survey link is sent after such conversations.

As sellers we are expected to live with such dismal service as they make the rule.

Re: Not answering questions

papermoon.lady — Tue, 28 Feb 2023 23:59:52 GMT

They have a script with some sort of FAQ, like MBG/cases/disputes (if there are no complications of course) and Managed Payments. For everything else, they will transfer you, even for really simple questions.

Re: Not answering questions

gutterpunkz05 — Wed, 01 Mar 2023 01:41:46 GMT

Seems it is contagious and OP has been confined to isolation.

Ah well! Sometimes CS are legally restrained in what they can divulge.

And sometimes they are simply not privy to the answer.

Re: Not answering questions

arctoph_49 — Wed, 01 Mar 2023 02:09:58 GMT

I assume the CS representatives cannot take decisions for eBay when a situation is unusual (like some situations that have been described here), but they should really know more. They basically read from scripts that are very similar to the help section, so people could as well go to the help section themselves, although, yes, I understand that some people don't like reading lengthy pages, which is a bit silly if they need help or are unsure about something.