topic Re: feedback percentages in Selling

feedback percentages

lg9553-vdbm5qm — Tue, 28 Feb 2023 08:05:53 GMT

I dont believe the feedback percentage is correctly assessed by eBay. I've had one negative feedback from a dumb error I made and corrected but left it there (buyer said he would request removal) to remind me. Then I realised I don't believe eBAY assesses the percentage correctly. Just because a buyer doesn't leave positive feedback doesn't mean they are not satisfied with their purchase. The correct percentage for positive feedback the number of (with or without (not left) positive feedback) against any negative feedback and the resultant percentage?

Re: feedback percentages

repentatleisure1952 — Tue, 28 Feb 2023 08:50:03 GMT

eBay is not perfect... however the way they calculate the feedback % is correct.

You could have sent your buyer a Feedback Revision Request.

Re: feedback percentages

k1ooo-slr-sales — Tue, 28 Feb 2023 09:08:12 GMT

there have been times, not many though, where I have chosen to not leave feedback rather than leaving a negative. Most of these have been when I am annoyed by a seller but not outraged.

If I had to leave feedback I would have chosen a neutral or negative.

The point of my comment is that when a buyer chooses to not leave feedback, it might not be because everything went okay with the transaction.

Re: feedback percentages

countessalmirena — Tue, 28 Feb 2023 09:11:55 GMT

We are two peas in a feedback pod, k1ooo.

Re: feedback percentages

cam-2793 — Tue, 28 Feb 2023 09:48:43 GMT

Ebay have no way of knowing how a transaction went unless there is feedback, or INR, or NAD. The feed back % is based JUST ON FEEDBACK! Ebay do not publicly declare how many disputes a seller has even though Ebay has that data. The % is correctly derived.

Re: feedback percentages

gutterpunkz05 — Tue, 28 Feb 2023 10:00:51 GMT

Hi there lg,

It is feedback percentage, not sales percentage or happy customer percentage, as such it has been applied correctly.

Re: feedback percentages

p9games — Tue, 28 Feb 2023 22:48:45 GMT

Perhaps. But a big part of it is the feedback interface is clunky and it takes far too long to leave feedback.

One simplification would be to allow customers to leave feedback at an order level rather than product. If a buyer buys 10 items they have to click LEAVE FEEDBACK 10 times, open 10 windows, or find the screen where it jams everything into one screen. However this one screen mixes items from orders received and others still pending - so not intuitive. If I buy 10 items in one order and was satisfied with the experience, I should be bale to leave one feedback for the ORDER rather than individual items.

I don't measure my order/feedback ratio, nor do I do anything to solicit feedback. Quick mental calculation suggests about 1 in 3 orders result in feedback. I think the vast majority of the 2 in 3 who do not is because they could not be bothered dealing with the clunky feedback process.

Re: feedback percentages

papermoon.lady — Wed, 01 Mar 2023 00:10:51 GMT

If you are saying that it is not correct because there have been buyers who didn't leave feedback (in spite of apparently being happy), yes, I understand it might be frustrating, but feedback is voluntary, and you could have sent the buyer a revision request. I understand that the buyer said they would ask eBay to remove it, but it looks like they either forgot or maybe they didn't know how to contact eBay (not too difficult, but many people come here saying they don't know how to contact eBay). If you had sent them a revision request it would have been much easier.

Re: feedback percentages

daydreams_12 — Wed, 01 Mar 2023 00:56:17 GMT

Since I have purchased on Ebay I have checked every sellers feedback. More and more these days I look and find that a very large number of buyers and sellers do not bother leaving it at all. Hence my purchasing is quite limited as I am not going to trust a seller who has limited info for me to read. I always leave for a seller be it good bad or indifferent. How are others ever going to know? This is not my main buying account.

Re: feedback percentages

repentatleisure1952 — Wed, 01 Mar 2023 00:57:09 GMT

I'll give myself an uppercut.

Why didn't I think of mentioning a feedback revision request... smh

Re: feedback percentages

*sons_n_daughters* — Wed, 01 Mar 2023 06:15:22 GMT

I've had buyers buy multiple items, but only leave feedback for one. It doesn't bother me because even if they leave feedback for 10 items, only one counts towards the score. I think more experienced buyers know that, so choose to just leave one. If I leave them feedback in return, I only leave it for one, for the same reason.

I'm happy not to get feedback. No feedback is good feedback!

Although, I'm expecting a (well deserved) neg. One of my accounts I don't check very often, ebay kindly notified me of a sale 7 days after it happened. I went crazy trying to get it all packaged up as it was 4pm, and ebay said it had to be posted by that day (Monday) at the latest. I created a label through My Post and do you think I could get my printer to work? NOPE!

Then that evening, my husband ended up in hospital. When I got home at 1am, I fought with that damned thing again, and gave up. Same the next morning. Then the afternoon. In the end, I had to put it on a USB drive thingy and go into work last night and print it out there. It finally got posted today. Given it would normally be an overnight delivery, I can expect her to be miffed, and very rightly so.

I thought about sending a message to her to explain, but everyone but everyone uses going to hospital as an excuse for a delayed parcel, so I thought I'd wait and see if she contacts me. I chucked a couple of other things in her parcel that I thought she might like, as way of an apology. Hubby is still in hospital.

If I get a neg, I'll wear it. I deserve it.

Re: feedback percentages

imastawka — Wed, 01 Mar 2023 06:37:17 GMT

Hope hubby is better soon 😘

Re: feedback percentages

twyngwyn — Wed, 01 Mar 2023 06:47:51 GMT

no, you don't deserve it....life happens in between ebay....any 'tolerant' buyer will see that??

We all have dramas and emergencies.....I compensate my buyers too.....they have all been appreciative!

Re: feedback percentages

domino-710 — Wed, 01 Mar 2023 07:05:05 GMT

One of my accounts I don't check very often.

Why not??

Perhaps close it to avoid this happening.

And - knowing the circumstances - I hope Hubby is totally OK.

Re: feedback percentages

padi*0409 — Wed, 01 Mar 2023 07:07:51 GMT

Sending best wishes for you and your OH. 😘

Re: feedback percentages

*sons_n_daughters* — Wed, 01 Mar 2023 07:21:27 GMT

By not very often, I mean 7-10 days, rather than every day. It's always had a low sell rate and everything is BIN, so it doesn't need to be checked every day.

Thanks for your concern. He should be fine. Hopefully!