topic Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them in Selling

Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

123-cavaliers — Sat, 11 Mar 2023 01:45:39 GMT

I sold an item (a personalised poster), and received a very rude and demanding message from the buyer ... "get started on it A.S.A.P. and make sure it arrives (by a certain date), etc. etc, and communicate with me through my email address " (which they gave me in their message). For a start, I know we can only communicate through Ebay, secondly, this buyer lives in another state, and I know there is no way it will arrive in the time frame they want. I sent them a message via Ebay but have had no reply. Am i within my rights if I want to cancel this sale and refund the buyer? I am a pretty laid back person and go out of my way to please, but this buyer just takes the cake ... where have manners gone these days ??? Any advice appreciated ... thanks in advance.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

domino-710 — Sat, 11 Mar 2023 01:55:55 GMT

Cancel it - use - problem with the buyer's address.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

countessalmirena — Sat, 11 Mar 2023 01:59:00 GMT

If buyer is asking for a delivery timeframe that even your listing’s EDD does not indicate as possible, they are asking for something not in the scope of the purchase.

The request/command to communicate by email rather than through eBay messages is weird given that eBay friend on such communications. How did their written email address even make it through the message system?

I wouldn’t call the message “rude”, but it does express expectations that are not what you say you promised in the listing. “Demanding” tone, yes

Based on the information you’ve provided, I’d suggest cancelling and refunding with “Problem with buyer’s address” as the reason, given that you couldn’t get the urgently desired poster to their address in time as they expect.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

sandypebbles — Sat, 11 Mar 2023 01:59:45 GMT

And block them on eBay/blocked bidders list and in your email as well

Obvious they fully intend to keep being a self entitled trouble maker by insisting you 'communicate them via email'

They know they can't 'say as they please' via eBay messages

Clearly quite a lovely piece of work this one

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

123-cavaliers — Sat, 11 Mar 2023 02:08:08 GMT

Thank you for all your help, much appreciated, have cancelled and refunded .

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

domino-710 — Sat, 11 Mar 2023 02:10:15 GMT

The message doesn't seem to express expectations as much being a totally rude little Hiltler.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

sandypebbles — Sat, 11 Mar 2023 02:13:59 GMT

That is the tone I got

'Do it now' !!!!!

'Get it to me by' (an unreasonable/impossible) date !!!!

Contact via email (why? what are they planning that will get them busted if they try it via eBay messages?)

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

123-cavaliers — Sat, 11 Mar 2023 02:14:12 GMT

Thanks so much for your help, have cancelled and refunded, and am just about to block the buyer.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

imastawka — Sat, 11 Mar 2023 02:35:15 GMT

Just a heads up, if they paid, it is still a transaction and can still leave you a red dot.

If it is abusive in any way, you can ask ebay to remove it.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

sandypebbles — Sat, 11 Mar 2023 02:41:57 GMT

I think it is likely someone like that would red dot no matter what

'did'nt arrive on demanded date' or some other reason that is not a real reason

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

domino-710 — Sat, 11 Mar 2023 03:06:22 GMT

I'd be making sure I kept the message with the email address - could be used to explain the buyer wanted to avoid eBay.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

123-cavaliers — Sat, 11 Mar 2023 03:20:11 GMT

Will do ... can't understand how it got through on Ebay, but if need be, Ebay can check and see for themselves ... thanks again for all your help.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

*sons_n_daughters* — Sat, 11 Mar 2023 05:29:40 GMT

@imastawka wrote:
Just a heads up, if they paid, it is still a transaction and can still leave you a red dot.

If it is abusive in any way, you can ask ebay to remove it.

I thought if a transaction had been cancelled, a buyer couldn't leave feedback? Happy to be corrected if I'm wrong!

To the OP, definitely come back if the buyer is able to leave negative feedback.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

imastawka — Sat, 11 Mar 2023 05:56:31 GMT

A buyer can still leave Feedback on a cancelled transaction, unless the order was cancelled because they didn't pay for the item.

Order cancellation policy | eBay

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

eol-products — Sat, 11 Mar 2023 06:09:27 GMT

Sorry you have been misinformed regarding exchanging contact information. Once you have completed a transaction with a buyer either party can send their contact details. It is only prior to a sale that you are not allowed other than allowing buyers to access your phone number on ebay if you have opted to share it.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

domino-710 — Sat, 11 Mar 2023 06:22:26 GMT

It's not exactly the contact details - it is the content of the rude expectations.

The seller has handling time - the buyer in another State.

The buyer has been totally rude & unreasonable - hence the seller has a very good chance of any dot removal.

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

imastawka — Sat, 11 Mar 2023 06:25:01 GMT

Dom, if they're not rude and unreasonable in their feedback, it will stay.

Ebay will state it 'was the buyer's experience.'

Re: Cancelling An Order From A Rude Buyer Who Wants Me To Email Them

domino-710 — Sat, 11 Mar 2023 06:52:32 GMT

We can only hope they are as big a D$ck in their feedback - if any is left - as they are in other communication.