topic Re: Aus Post sending various parcels to the wrong state! in Selling

Aus Post sending various parcels to the wrong state!

smboutique86 — Tue, 21 Mar 2023 00:49:52 GMT

I know Aus Post can be sometimes slow but they are usually reliable but for some strange reason all 6 parcels i have posted out on the 7th of march have been sent to the wrong state despite being scanned in at the post office to the correct address.

Looks like they may have had a problem reading the barcode at the scanning facility depots but i'm amazed posties don't read the addresses when delivering the items as they all hand written in black texter and surely they would see its the wrong street let alone wrong address.

Well looks ill be having to refund all 6 buyers, 1 has been confirmed lost in transit and aus post shall refund me lets hope the rest miraculously turn up!

Re: Aus Post sending various parcels to the wrong state!

daydreams_12 — Tue, 21 Mar 2023 01:53:36 GMT

Sorry to hear about your problem. It sure looks like someone had a bad day at sorting.

Hopefully AP will get it all sorted for you. So pleased it was AP and not the other option or I sure wouldn't feel too comfortable.

Re: Aus Post sending various parcels to the wrong state!

twyngwyn — Tue, 21 Mar 2023 06:42:30 GMT

I once sent an X/L satchel to Melbourne (I am in Adelaide) ....it went via Perth & was stuck there for 3 days.....good job it was a repeat buyer & we had a laugh about the tracking details.

She got it in the end, but the litany of errors was quite alarming.

Re: Aus Post sending various parcels to the wrong state!

huatao1975 — Tue, 21 Mar 2023 08:15:33 GMT

I as a buyer in Melbourne had a parcel going through 3 states (QLD --> NSW --> VIC then back and forth between NSW and VIC) 14 times with hundreds of lines in tracking, then eventually got stuck and became "lost". Seller refunded me, issued a lost item case to AusPost then they found the Parcel and sent it back to her.

Re: Aus Post sending various parcels to the wrong state!

twyngwyn — Tue, 21 Mar 2023 08:37:23 GMT

omg....and they think bots will eventually take over the world.....they had better get smart!

Re: Aus Post sending various parcels to the wrong state!

gutterpunkz05 — Tue, 21 Mar 2023 10:22:42 GMT

And beware of APs auto measuring system. Sent an item 370g, declared as 400g. Got a notice claiming item weighed 1.58kg and alledged cubic charged at 5, something kg, with a claim for underpaid postage

of $12.25.

Luckily I had an additional identical item and was able to dispute the claim, and AP were able to verify that the item had passed through two separate measuring systems, but only triggered underpaid once.

Re: Aus Post sending various parcels to the wrong state!

justkidzbiz — Tue, 21 Mar 2023 17:54:11 GMT

Same here, parcel going Melb to Melb, went via QLD. When I queried this and every other time this has happened, AP state that it was a mis-scanning issue.

Re: Aus Post sending various parcels to the wrong state!

*sons_n_daughters* — Tue, 21 Mar 2023 21:57:05 GMT

Who can forget the days of postage ping pong between Chullora and Sunshine West? Back and forth, back and forth, back and forth. I've had parcels having way better holidays than I've ever had!

Thankfully when that happens, if you contact AP, they do send a human in to retrieve the parcel and get it on its merry way to wherever it's going.

Re: Aus Post sending various parcels to the wrong state!

paper-jack — Tue, 21 Mar 2023 22:23:25 GMT

One of my sold items played postage ping pong between Vic and Qld recently, until I realised the local PO had typed my postcode instead of recipient's for tracking. Aus Post sent a human and got it sorted. Now I always check the PO receipt before leaving the PO.

Re: Aus Post sending various parcels to the wrong state!

smboutique86 — Wed, 22 Mar 2023 00:01:41 GMT

The frustating part is that it is hard to talk to a person at aus post, calling the number just leads you to the bot who then says your parcel is on its way there is nothing else that we can do.

This is what happens when you have scanners reading barcode labels on parcels instead of humans dismissing the scanner and actually looking at the address written on the parcel.

Re: Aus Post sending various parcels to the wrong state!

sandypebbles — Wed, 22 Mar 2023 00:24:01 GMT

If you are on Facebook, have you tried sending a message on their page?

Many people have said on here that they were able to get help that way

I tried once, took five days to get a response, which then ignored everything I had said in my complaint, but many other people have had good outcomes as far as I can tell

Re: Aus Post sending various parcels to the wrong state!

*sons_n_daughters* — Wed, 22 Mar 2023 00:53:14 GMT

@smboutique86 wrote:
The frustating part is that it is hard to talk to a person at aus post, calling the number just leads you to the bot who then says your parcel is on its way there is nothing else that we can do.
This is what happens when you have scanners reading barcode labels on parcels instead of humans dismissing the scanner and actually looking at the address written on the parcel.

I have had very good outcomes by contacting AP via their facebook page. I'll post a public message (being very polite, not the abuse that a lot leave), giving a basic description of the issue. Generally within an hour someone replies asking to send a private message with the full details. The longest I've had to wait to see results was 48 hours. They are very good, as long as you stay calm and polite while interacting with them.

Re: Aus Post sending various parcels to the wrong state!

eol-products — Wed, 22 Mar 2023 00:58:55 GMT

Many sellers sign up for a Mypost Business account. Once logged in I just enter my phone number and usually get a call back in under a minute.

Lately ebay have had offers to sign up giving you a discount straight away and you only need a small number of parcels to keep band 1 discount.

Re: Aus Post sending various parcels to the wrong state!

gutterpunkz05 — Wed, 22 Mar 2023 12:41:11 GMT

Had no problem contacting AP last week. Online showed indefinite delay and recommended trying again later or using phone contact.

Chose to phone, on hold for about ten minutes, transfered and resolved in about 5 minutes.

Re: Aus Post sending various parcels to the wrong state!

designers*n*more — Wed, 22 Mar 2023 17:50:58 GMT

I use Messenger, private message to contact AP, much quicker than the phone lol. Alway get a quick response and excellent help!

Re: Aus Post sending various parcels to the wrong state!

gutterpunkz05 — Thu, 23 Mar 2023 02:20:40 GMT

Yeah. I normally use live chat for AP, first time I have ever had an indefinite delay message with advise to try again later, phone or email.

So don't know what was wrong with their system. GREMLINS

I know of a major facility (Not AP) took a direct hit from lightening last week, knocked out all power including back up system, and also knocked out all internal and external communications, even the emergency/fire communications system was roasted.