topic Re: Australia Post labels not printing barcodes in Selling

Australia Post labels not printing barcodes

bexamus — Thu, 13 Apr 2023 11:28:34 GMT

Can anyone help me with an issue I'm having when trying to print labels through eBay.

I purchase a label but when I print it, the barcodes are missing and it's red where the barcodes should be.

It's so frustrating! It can sometimes take hours and many printing errors before it finally works.

Re: Australia Post labels not printing barcodes

davewil1964 — Thu, 13 Apr 2023 11:40:26 GMT

Don't use eBay for your labels. Generally MyPost Business will save you money, or cost no more.

eBay do not pass on volume discounts that MyPost will. If you're sending $50 per month, AP is the way to go.

Re: Australia Post labels not printing barcodes

bexamus — Thu, 13 Apr 2023 11:49:09 GMT

Thanks for the tip! Will go through MyPost on the next order. Fingers crossed it works.

Re: Australia Post labels not printing barcodes

eol-products — Thu, 13 Apr 2023 20:32:17 GMT

Have you tried a printer test page to see if any errors are in that to eliminate the printer being an issue

Re: Australia Post labels not printing barcodes

bexamus — Thu, 13 Apr 2023 23:45:37 GMT

Yes - have done all the troubleshooting to make sure it's not a printer issue, have called eBay and AP. This is my last resource to attempt to fix the issue.

Re: Australia Post labels not printing barcodes

eol-products — Fri, 14 Apr 2023 07:57:57 GMT

Can you save as a PDF then print from the saved PDF

Re: Australia Post labels not printing barcodes

bexamus — Fri, 14 Apr 2023 08:31:46 GMT

Yes, I tried that and no deal

Re: Australia Post labels not printing barcodes

eol-products — Fri, 14 Apr 2023 09:40:14 GMT

If it views correctly on your screen would have to be an issue with the printer software converting the format. Have you tried reloading or updating printer drivers. If you have a spare printer would be handy or save the file and try a different system.

Re: Australia Post labels not printing barcodes

bexamus — Fri, 14 Apr 2023 09:47:00 GMT

Yes, it does view properly on my phone and laptop. The printer is fairly new but I did check and the printer driver is up to date. I attempted to print from my phone and laptop. But I can see where you're going with this and you're correct, it is starting to sound like a printer issue. I will try to print at work and see what happens. Thank you.

Re: Australia Post labels not printing barcodes

bexamus — Fri, 14 Apr 2023 10:48:21 GMT

Ok, so I did some further research and I believe it is a printer settings issue (as mentioned by eol-products). It was suggested to disable the advanced setting "Print as an image", this changes the format of the file so that the printer recognises the barcode.

I printed the PDF via my HP Smart app on my phone (as a PDF document) and it worked!!

Thanks eol-products for your help 😁

Re: Australia Post labels not printing barcodes

davewil1964 — Fri, 14 Apr 2023 11:20:01 GMT

Have you signed up and been verified for Managed Payments? None of your feedback in the last year+ is as a seller.

If you haven't signed up for MP, you won't get your money. If you have, you will have an up to 30 day hold on your funds.

You still have to post within your handling time, though.