topic Re: PP & pick up in Selling

PP & pick up

***super_nova*** — Mon, 20 Aug 2012 00:54:17 GMT

It is easy to say do not accept PP on pick up item, but how do you deal with somebody who bought my $300 item that I would normally post (with all the extra insurance and registration) but I do offer the option to pick up. The buyer (living 100km away) wants a cousin to come and get it, but wants to pay by PP. I can see their point of view, much easier the cousin just picking up without having to get cash. But if they decide to claim INR I will have no leg to stand on; even if I have scan of their cousin's license.

Re: PP & pick up

koalablue12 — Mon, 20 Aug 2012 01:20:22 GMT

Could you ask for the money to be deposited into your bank acct rather than PP??? That way no comeback via paypal at all???

Re: PP & pick up

kopenhagen5 — Mon, 20 Aug 2012 01:29:47 GMT

super, I thought when you respond you simply enter "Item was picked up" case closed. ?:|

Re: PP & pick up

aj111003 — Mon, 20 Aug 2012 01:34:56 GMT

Don't know if this would help, but what about having proof of emails with the buyer prior to pickup which indicate the agreed date, time and his confirmation of his cousin's name and that he will be picking the item up. Then once the cousin picks the item up, have him sign a letter which you have drafted and printed off indicating I, ......... on behalf on my cousin................... have inspected and picked up item no:...................... which was purchased from (seller's name & address) on ................. through ebay. Or another option, tell him upon pickup that you will only release the item to the cousin once you have a letter of authority giving the cousin permission to pick up on his behalf. On the day of pickup you could also have the cousin sign something or as soon as he leaves send an email to the buyer, confirming that you have obtained the authority and have released the item to the cousin and the sale is now complete. Good luck

Re: PP & pick up

***super_nova*** — Mon, 20 Aug 2012 01:47:10 GMT

super, I thought when you respond you simply enter "Item was picked up" case closed. ?:|

I thought that only works for items listed as pick up the only option, but actually, you may be right, becuase on the invoice there will be NO postage 🙂 .

I thought about DD, but that may take days to clear............. hate DD 🙂

Thanks for the wording aj, it may be handy. if I send them such a request they may decide it is easier just pay the postage and have it delivered 🙂

Re: PP & pick up

foxette-in-sox — Mon, 20 Aug 2012 01:51:22 GMT

Here's a copy & paste directly from the Paypal website re NO Buyer protection

your purchase is for a tangible, physical good that can be shipped or delivered. For the avoidance of doubt, the PayPal Buyer Protection Policy does not apply to: intangibles (for example digitally delivered goods), although, subject to this clause, we may cover intangibles which have been transferred to a physical media (such as paper or CD-ROM), for example: electronic tickets that have been physically printed and shipped; services; licences and other access to digital content; travel tickets (including airline flight tickets); sale of business; and your purchase is not for:

vehicles (including cars, motorcycles, caravans, boats and planes); real estate; custom made items; industrial machinery used in manufacturing; or items prohibited under our Acceptable Use Policy or by eBay's "Prohibited and Restricted Items and Services" policy (which will prevail in the event of any inconsistency with this policy); items which you collect in person, or arrange to be collected on your behalf; quasi-cash items such as gift cards and other pre-paid cards; and

Re: PP & pick up

aj111003 — Mon, 20 Aug 2012 01:59:17 GMT

Well done "foxette-in-sox" for finding that! That's very handy to know for future reference!

Re: PP & pick up

digital*ghost — Mon, 20 Aug 2012 02:15:42 GMT

The danger in accepting PayPal for a pick-up item is not with a PayPal claim - there is no buyer protection so (theoretically), a buyer will not win an Item Not Received or Item Not As Described claim. But there is no Seller Protection either, and that means if the buyer funds the payment with a credit card and initiates a chargeback with their bank, you have no way to qualify and your only option (in order to keep the funds) would be to fight it with enough evidence to win the case.

Re: PP & pick up

foxette-in-sox — Mon, 20 Aug 2012 02:22:10 GMT

The danger in accepting PayPal for a pick-up item is not with a PayPal claim - there is no buyer protection so (theoretically), a buyer will not win an Item Not Received or Item Not As Described claim. But there is no Seller Protection either, and that means if the buyer funds the payment with a credit card and initiates a chargeback with their bank, you have no way to qualify and your only option (in order to keep the funds) would be to fight it with enough evidence to win the case.

Yep,they kinda contradict themselves in their policies lol

Re: PP & pick up

***super_nova*** — Mon, 20 Aug 2012 03:24:51 GMT

Thanks all.

The buyer messaged me after the auction saying I will pay with PP but is it OK for my cousin to collect. I replied : 'your cousin is most welcome to pick up but only if they pay cash on pick up, here is my phone number to arrange suitable time"

Have not heard back.

Re: PP & pick up

putney32 — Mon, 20 Aug 2012 06:19:14 GMT

super** if they pay CASH directly into your account at any branch of the SAME bank (say you are with ANZ, they just walk into an ANZ bracnch in any state, anywhere with Cash and itis immediatley in your account... immediate... no wait,

Re: PP & pick up

***super_nova*** — Mon, 20 Aug 2012 06:28:30 GMT

Thanks Putney, that is an excellent idea 🙂

Anyway, I will just wait and see what they say; they will probably just send cousin with cash 🙂

Re: PP & pick up

phorum_junkie* — Mon, 20 Aug 2012 11:23:34 GMT

If it is not a pick up only item this can be easily avoided by not choosing the pick up option in the delivery methods but do include cash on pick up in the payment methods.

They then only have the option in checkout of paying through Paypal with the postage or selecting cash on pick up.

With your current buyer all you can do if you offered pick up in the delivery options is tell them you will accept Paypal but do they realise they have no buyer protection and it would be much better if their representative paid in cash after a full inspection.

Make sure you get them to sign a receipt to say they have accepted the item and ask for identification to confirm they are the person the buyer has nominated, take note of their rego too in case they do try doing a chargeback then at least you have something for the police to go on.